Fox Moving And Storage

★★★☆☆
  • 5030 Harding Pl

    Nashville, TN 37211

    Map & Directions
  • 615-770-3000

About Fox Moving And Storage

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Details
Hours
Sunday 6:00 AM-12:00 PM, Monday 6:00 AM-12:00 PM, Tuesday 6:00 AM-12:00 PM, Wednesday 6:00 AM-12:00 PM, Thursday 6:00 AM-12:00 PM, Friday 6:00 AM-12:00 PM, Saturday 6:00 AM-12:00 PM
2.6 5
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Not going to bore you with the details. After multiple conversations I can tell you that the office/dispatch staff are very poorly trained. No organization, communication, customer service, or problem solving skills. I had a small, local move and self-packed so it should have been a breeze.

I emailed the office after my move to bring up issues never got a response. Happily, they didnt bother responding to Bank of America either after I initiated a complaint, so BOA credited me the amount Foxs ineptitude cost me.

Beware good reviews as Fox has been caught writing their own. There is a reason Fox was kicked out of the Better Business Bureau. Cheaper sometimes ends up being more expensive - clearly the case with Fox Movers. **Full Disclosure - the guys who FINALLY showed up were great and worked hard. **

1
★☆☆☆☆

Not going to bore you with the details. After multiple conversations I can tell you that the office/dispatch staff are very poorly trained. No organization, communication, customer service, or problem solving skills. I had a small, local move and self-packed so it should have been a breeze.

I emailed the office after my move to bring up issues never got a response. Happily, they didnt bother responding to Bank of America either after I initiated a complaint, so BOA credited me the amount Foxs ineptitude cost me.

Beware good reviews as Fox has been caught writing their own. There is a reason Fox was kicked out of the Better Business Bureau. Cheaper sometimes ends up being more expensive - clearly the case with Fox Movers. **Full Disclosure - the guys who FINALLY showed up were great and worked hard. **

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.

My movers were awesome! Very careful, polite and fast. They took great care of my furniture and home. I will use them again!

5
★★★★★

My movers were awesome! Very careful, polite and fast. They took great care of my furniture and home. I will use them again!

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.

Very personable and did well with the move. Very timely.

5
★★★★★

Very personable and did well with the move. Very timely.

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Worst management/ownership of all time. Ended up costing me double of what it should have cost. They failed to mention hidden cost and I ended up paying over $1,200 for a $400-$500 job. Owner told me there was nothing he could do and then hung up on me. Movers themselves were nice and tried to help, but DeVaughn and the owner were rude and incompetent. Please don't make the same mistake I did.

Also, the positive reviews are obviously written by employees. Check all the other websites and you'll see nothing but negative reviews.

0
★☆☆☆☆

Worst management/ownership of all time. Ended up costing me double of what it should have cost. They failed to mention hidden cost and I ended up paying over $1,200 for a $400-$500 job. Owner told me there was nothing he could do and then hung up on me. Movers themselves were nice and tried to help, but DeVaughn and the owner were rude and incompetent. Please don't make the same mistake I did.

Also, the positive reviews are obviously written by employees. Check all the other websites and you'll see nothing but negative reviews.

.

Awful company. Brittney (office mgr) set up appt to move our stuff and to hold in their storage facility with no additional charge since we had to wait another 3 days before moving into house. She said it would be free and " no big deal". After 2 hours moving about 10 small boxes, the movers realized that we were doing storage and informed us that 'inventory' would have to be
taken. Another 2 hrs went by while they took inventory and moved nothing. At the rate they were moving it would have literally taken another 4 hrs to inventory what was left, plus actually get everything else on the truck, then they would have to inventory again on the back end of the move. We called the manager "devaughn" to try to discuss some options as this was quickly turning into a 10 hr job versus 3. Devaughn never apologized for the inconvenience and rudely yelled and talked over my husband the whole time. We wanted a different solution than the inventory option, especially when brittney never informed us that inventory would have to be done and might take longer. Finally we got the owner on the phone who was even more rude and hung up on my husband. Final outcome: decided to pay $150 per night to keep items on truck 3 nights. Had to pay 6 hrs of time at $100 per hour (for only 1000 sq ft). And my whole family ended up moving all of our things down to the truck since it was taking an eternity. Fox screwed us out of at least $500. They try to "keep the meter running" at all costs. Their better business bureau status has been revoked if that tells u anything. They are one of the cheapest rates in town because this company, the owner and it's people are cheap, incompetent, and inconsiderate. Save your sanity and your money!!!!!!!

0
★☆☆☆☆

Awful company. Brittney (office mgr) set up appt to move our stuff and to hold in their storage facility with no additional charge since we had to wait another 3 days before moving into house. She said it would be free and " no big deal". After 2 hours moving about 10 small boxes, the movers realized that we were doing storage and informed us that 'inventory' would have to be
taken. Another 2 hrs went by while they took inventory and moved nothing. At the rate they were moving it would have literally taken another 4 hrs to inventory what was left, plus actually get everything else on the truck, then they would have to inventory again on the back end of the move. We called the manager "devaughn" to try to discuss some options as this was quickly turning into a 10 hr job versus 3. Devaughn never apologized for the inconvenience and rudely yelled and talked over my husband the whole time. We wanted a different solution than the inventory option, especially when brittney never informed us that inventory would have to be done and might take longer. Finally we got the owner on the phone who was even more rude and hung up on my husband. Final outcome: decided to pay $150 per night to keep items on truck 3 nights. Had to pay 6 hrs of time at $100 per hour (for only 1000 sq ft). And my whole family ended up moving all of our things down to the truck since it was taking an eternity. Fox screwed us out of at least $500. They try to "keep the meter running" at all costs. Their better business bureau status has been revoked if that tells u anything. They are one of the cheapest rates in town because this company, the owner and it's people are cheap, incompetent, and inconsiderate. Save your sanity and your money!!!!!!!

More about Fox Moving And Storage

Fox Moving and Storage is proud to be one of the premier Moving Companies in Nashville TN. Fox Moving & Storage is locally owned and operated and is proud to be one of the premier movers in Nashville. Fox specializes in residential moving, commercial moves, condos, apartments and retirement homes. Fox Moving and Storage has the capacity to coordinate any size move, to any place at any time.A successful move is well planned. From the very first phone call to moving your family into your new home, we leave no detail to chance. Our goal is to provide excellent, stress-free service at affordable rates. From the free, no-obligation, in-home estimates, to pad wrapping all of your furniture before it leaves your home, Fox’s professional Nashville TN movers are trained to treat your belongings like their own!

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