Heritage Medical Associates

★★★☆☆
Providing high-quality, affordable healthcare services since 1991, Heritage Medical Associates is one of the largest independent, multi-specialty physician groups in middle Tennessee. HMA is committed to exceeding expectations by delivering unrivaled patient care at their locations across Davidson, Williamson and Wilson counties. For more information, visit HeritageMedical.com.
  • 222 22nd Avenue North

    Nashville, TN 37203

    Map & Directions
  • 629-255-3469

Health & Medical

Health & Medical
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I hesitate to give this group even one star. I had a doctor whom I adored. The support staff was horrible. Rough with patients, rude, non-caring and frankly incompetent. My husband and I both received erroneous information that led to

3
★★★★★

I hesitate to give this group even one star. I had a doctor whom I adored. The support staff was horrible. Rough with patients, rude, non-caring and frankly incompetent. My husband and I both received erroneous information that led to

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ME AND SEVERAL FAMILY MEMBERS ARE PATIENTS AT HERITAGE WE HAVE GREAT DOCTORS . WHEN TRYING TO ADD ANOTHER MEMBER TO SEE A PACIFIC DOCTOR THE RECEPTIONIST WAS VERY RUDE AND NO HELP AT ALL THESE DOCTORS SHOULD KNOW THIS IS HAPPENING DO THEY NOT CARE THIS IS NOT MY FIRST EXPERIENCE WITH THIS OFFICE THIS OFFICE IS POORLY STAFFED AND I WILL MAKE A POINT TO TELL THIS DR ON THE NEXT VISIT WE DESERVE TO BE TREATED WITH RESPECT WHY IS IT JUST THIS OFFICE!!! ARE OTHER DOCTORS AND STAFF ARE GREAT THEY GO THE EXTRA MILE TO HELP WITH THE APPOINTMENT. THESE 2 RECEPTIONIST SHOULD GO INTO OTHER DEPARTMENTS AND GET EDUCATED ON ETHICS AND PROPER SKILLS THAT IT TAKES TO RUN A DR OFFICE

1
★★☆☆☆

ME AND SEVERAL FAMILY MEMBERS ARE PATIENTS AT HERITAGE WE HAVE GREAT DOCTORS . WHEN TRYING TO ADD ANOTHER MEMBER TO SEE A PACIFIC DOCTOR THE RECEPTIONIST WAS VERY RUDE AND NO HELP AT ALL THESE DOCTORS SHOULD KNOW THIS IS HAPPENING DO THEY NOT CARE THIS IS NOT MY FIRST EXPERIENCE WITH THIS OFFICE THIS OFFICE IS POORLY STAFFED AND I WILL MAKE A POINT TO TELL THIS DR ON THE NEXT VISIT WE DESERVE TO BE TREATED WITH RESPECT WHY IS IT JUST THIS OFFICE!!! ARE OTHER DOCTORS AND STAFF ARE GREAT THEY GO THE EXTRA MILE TO HELP WITH THE APPOINTMENT. THESE 2 RECEPTIONIST SHOULD GO INTO OTHER DEPARTMENTS AND GET EDUCATED ON ETHICS AND PROPER SKILLS THAT IT TAKES TO RUN A DR OFFICE

Pros: GREAT DOCTORS

Cons: NONE UNTIL TODAY

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I was sent to the wrong office by the phone staff which made me late for my appt. When I got to the right office the receptionist rolled her eyes at my story, no one apologized, and I was told they would try to work me in. The office visit with the doctor was fine and they were very professional. However, when I had to make my follow up appt., again the next staff member was extremely rude. It was a horrible experience. I cancelled my follow up and will never go to that office again, or recommend them to anyone.

0
★☆☆☆☆

I was sent to the wrong office by the phone staff which made me late for my appt. When I got to the right office the receptionist rolled her eyes at my story, no one apologized, and I was told they would try to work me in. The office visit with the doctor was fine and they were very professional. However, when I had to make my follow up appt., again the next staff member was extremely rude. It was a horrible experience. I cancelled my follow up and will never go to that office again, or recommend them to anyone.

Pros: Physician can also be seen at St. Thomas

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I was very dissappointed in the staff. The Dr's are great but the staff makes everyone look bad. I would never recomend Herritage, to anybody, who may need special attention, even a patient going for a well visit. The staff is unkind and rude. Stay away!!, I even heard, workers speak of PATIENTS, personal problems in front of other patients and staff.
very unproffessional! If you want your medical history to be confidential. DO NOT GO TO HERRITAGE, Because the entire world would know why you had a visit with the Dr.
SAD NEWS!!

1
★★☆☆☆

I was very dissappointed in the staff. The Dr's are great but the staff makes everyone look bad. I would never recomend Herritage, to anybody, who may need special attention, even a patient going for a well visit. The staff is unkind and rude. Stay away!!, I even heard, workers speak of PATIENTS, personal problems in front of other patients and staff.
very unproffessional! If you want your medical history to be confidential. DO NOT GO TO HERRITAGE, Because the entire world would know why you had a visit with the Dr.
SAD NEWS!!

Pros: OK WATING TIME

Cons: WATING TIME NOT WORTH IT, I WOULD RATHER WAIT 3 HOURS FOR PROPER CARE.

 

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