Tidy Dog Grooming & Pet Supply

★★★★☆
  • 2612 Lebanon Pike A

    Nashville, TN 37214

    Map & Directions
  • 615-885-0622

About Tidy Dog Grooming & Pet Supply

Hours
Tue-Sat 8am-6pm
3.6667 3
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**NOTE-It is now called Tidy Dog Grooming**
I have been grooming my dog for 5 years, every 6-8 weeks, have lived all over the US and have NEVER in my life had as horrible of an experience as I have here at Tidy Dog.
The owners/managers (not entirely sure which it is, as I could never get a straight answer out of them) are the most disgusting, low rent, backwoods people I have ever met. A complete lack of professionalism and cleanliness is all you will get out of this establishment!
The grooming is sub-par and tolerable if you can deal with a groom taking 7-9 hours (while your dog is pinned up without water, bleeding).
My dog not only did NOT receive his grooming (after 5 hours of being in a kennel) but when I came to check on his status was told it would be another 3 hours. At this point I asked if I could simply take my dog as I am not comfortable with him being kenneled for that long. The "manager/owner" stomped off saying "people just don??t understand how hard our job is". He disappeared into the back for a minute or two then reappeared with my slobbering, panting dog, handed him to me and said "I'm sorry we didn??t live up to your expectations". I replied with a thank you and walked out.
Fast forward to 2 hours later and I receive a voicemail from a woman stating that I had "walked out on services and would need to come back and pay for it or I would be arrested" as she had "metro in the business and if I didn??t show up before 6 pm I would have a warrant". This being the first reference of any money needing to be exchanged I called and asked the woman what exactly I owed and explained that I had spent the last two hours trying to stop the bleeding from my dogs nails and cleaning blood out of my car, clothes and house. The ??owner/managers? response was that she ??didn??t give a sh*t and all she cared about was that I paid for the services?. After all this isn??t ??give you sh*t for free day? and hung up on me.
Cut to 2 hours late and 10 phone calls later of being hung up on, sworn at, threatened I finally went back to pay for my ??services?. I had a metro police officer meet me there in order to protect my safety and allow the payment to be documented (as she had already contacted metro on my ??theft of services?) the woman spent the entire time SCREAMING at me, calling me names, making statements of my check being ??hot? and having to have the police officer and her husband step in to stop her from yelling and jumping over the counter.
WOW, as an upstanding, taxpaying, 40 hour a week, successful 20 something I can honestly say I have never in my life, no matter the city, state, or situation had someone be so unprofessional, frightening, threatening, disgusting towards me. Please, please head my advice and DO NOT GIVE THESE PEOPLE BUISNESS.

1
★☆☆☆☆

**NOTE-It is now called Tidy Dog Grooming**
I have been grooming my dog for 5 years, every 6-8 weeks, have lived all over the US and have NEVER in my life had as horrible of an experience as I have here at Tidy Dog.
The owners/managers (not entirely sure which it is, as I could never get a straight answer out of them) are the most disgusting, low rent, backwoods people I have ever met. A complete lack of professionalism and cleanliness is all you will get out of this establishment!
The grooming is sub-par and tolerable if you can deal with a groom taking 7-9 hours (while your dog is pinned up without water, bleeding).
My dog not only did NOT receive his grooming (after 5 hours of being in a kennel) but when I came to check on his status was told it would be another 3 hours. At this point I asked if I could simply take my dog as I am not comfortable with him being kenneled for that long. The "manager/owner" stomped off saying "people just don??t understand how hard our job is". He disappeared into the back for a minute or two then reappeared with my slobbering, panting dog, handed him to me and said "I'm sorry we didn??t live up to your expectations". I replied with a thank you and walked out.
Fast forward to 2 hours later and I receive a voicemail from a woman stating that I had "walked out on services and would need to come back and pay for it or I would be arrested" as she had "metro in the business and if I didn??t show up before 6 pm I would have a warrant". This being the first reference of any money needing to be exchanged I called and asked the woman what exactly I owed and explained that I had spent the last two hours trying to stop the bleeding from my dogs nails and cleaning blood out of my car, clothes and house. The ??owner/managers? response was that she ??didn??t give a sh*t and all she cared about was that I paid for the services?. After all this isn??t ??give you sh*t for free day? and hung up on me.
Cut to 2 hours late and 10 phone calls later of being hung up on, sworn at, threatened I finally went back to pay for my ??services?. I had a metro police officer meet me there in order to protect my safety and allow the payment to be documented (as she had already contacted metro on my ??theft of services?) the woman spent the entire time SCREAMING at me, calling me names, making statements of my check being ??hot? and having to have the police officer and her husband step in to stop her from yelling and jumping over the counter.
WOW, as an upstanding, taxpaying, 40 hour a week, successful 20 something I can honestly say I have never in my life, no matter the city, state, or situation had someone be so unprofessional, frightening, threatening, disgusting towards me. Please, please head my advice and DO NOT GIVE THESE PEOPLE BUISNESS.

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I have taken my poodles there a few times and Steven the owner would groom them and I thought he was doing a good job until the new girl groomer ( i think her name is Melissa) groomed them last. She did an even better job than Steven. I realized he was just doing a mediocre job while Melissa did an excellent job. I will be sure to request her! I'm not knocking Steven's work, but if I am paying for a groom, I want it to be the best.

5
★★★★★

I have taken my poodles there a few times and Steven the owner would groom them and I thought he was doing a good job until the new girl groomer ( i think her name is Melissa) groomed them last. She did an even better job than Steven. I realized he was just doing a mediocre job while Melissa did an excellent job. I will be sure to request her! I'm not knocking Steven's work, but if I am paying for a groom, I want it to be the best.

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Greetings new and existing customers! Tidy Dog, which was previously the Fin Den, has been taken over with new management and 2 excellent and professionally trained dog groomers. They also groom cats as well! Whatever was unprofessional about the previous goings-on of the shop is definitely not happening now.
There is absolutely no smoking inside of Tidy Dog and the new owners and groomers are friendly, courteous, professional, and ready to answer and help with all of your animal needs.
Tidy Dog offers all-natural pet food, shampoos,conditioners, etc and none of their grooming solutions are chemically derived. The new groomers are knowledgeable in all breeds of dogs and all of the specific breed clips that they entail. If you can imagine a hair style you want for your dog, they can do it! All dogs that are staying with the Tidy Dog groomers get walked and they always have water.
They are very passionate about grooming and take pride in their work. The storefront is still being renovated so that they may better serve their customers. You won't be disappointed when you leave Tidy Dog with your pet, and advice, whether it be over the phone or inside the store, is always free!

5
★★★★★

Greetings new and existing customers! Tidy Dog, which was previously the Fin Den, has been taken over with new management and 2 excellent and professionally trained dog groomers. They also groom cats as well! Whatever was unprofessional about the previous goings-on of the shop is definitely not happening now.
There is absolutely no smoking inside of Tidy Dog and the new owners and groomers are friendly, courteous, professional, and ready to answer and help with all of your animal needs.
Tidy Dog offers all-natural pet food, shampoos,conditioners, etc and none of their grooming solutions are chemically derived. The new groomers are knowledgeable in all breeds of dogs and all of the specific breed clips that they entail. If you can imagine a hair style you want for your dog, they can do it! All dogs that are staying with the Tidy Dog groomers get walked and they always have water.
They are very passionate about grooming and take pride in their work. The storefront is still being renovated so that they may better serve their customers. You won't be disappointed when you leave Tidy Dog with your pet, and advice, whether it be over the phone or inside the store, is always free!

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