Gillis TV SVC

★★★★☆
  • 5134 Brunswick Rd

    Bartlett, TN 38135

    Map & Directions
  • 901-377-3242

About Gillis TV SVC

Hours
Mon-Fri 8am-5pm

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4.0 3
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Samsung sold us a bulb for our television a month and a half ago and it's already out. They are supposed to last at least a year! Mr. Gillis works out of a nice shop next to his home. It's very safe to go see him, he lives with his wife and adorable chocolate lab! He showed me the new bulb and casing and how to assemble it (though he did it for me right then and there!). He also told me what to listen and look for if there was a different problem with the TV and not just the bulb. Very helpful and I was so glad I didn't have to wait almost 5 days to get the bulb. Also, he said I could return the bulb for a full refund should it burn out any time before August. He lived about 3 miles from me so getting there was no problem.
I would recommend him anytime!

2
★★★★★

Samsung sold us a bulb for our television a month and a half ago and it's already out. They are supposed to last at least a year! Mr. Gillis works out of a nice shop next to his home. It's very safe to go see him, he lives with his wife and adorable chocolate lab! He showed me the new bulb and casing and how to assemble it (though he did it for me right then and there!). He also told me what to listen and look for if there was a different problem with the TV and not just the bulb. Very helpful and I was so glad I didn't have to wait almost 5 days to get the bulb. Also, he said I could return the bulb for a full refund should it burn out any time before August. He lived about 3 miles from me so getting there was no problem.
I would recommend him anytime!

Pros: I was able to get a bulb for my TV without waiting

Cons: only time will tell on the bulb - that's to be expected

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Mr. Gillis was the best price I could find in the Memphis area to do in-home big screen TV repair. I called every Memphis area mobile TV repair place I could find a listing for. On our initial phone conversation, he knew exactly what the problem was and quoted me $225 cash to fix it. No tax on cash payment, tax added for check payment, and he doesn't take credit cards. He said on the phone that he knew what part it needed and that he had plenty of them on his truck. He was out two days later, the day before Thanksgiving. He quickly got the TV apart, pulled out the bad chipset and then realized that he did not have the correct part. He didn't really have an explanation as to why two days prior he "had plenty of them on the truck". He said he would have to order the part and would call me in a couple days when it came in. A week to ten days went by and I never heard from him. After several phone calls that went unanswered, I finally got a hold of him and he said the part was coming in the next day and he would call me then to set up a time. Another week to week and a half went by and again several unanswered phone calls. When I reached him this time, he said the part was on backorder and would be in his hands in a couple days. He again said he would call me when he got it in. Another nine days went by with no contact from him. I finally got ahold of him on 12-19. He said, "Yeah, the part came in, when do you want me to come out?" We settled on 12-22. He showed up on time, quickly put the part in and the TV was fixed. He then proceeded to tell me I owed him $250. When asked why, he said, "Because of the extra time I had to put into finding your part." Frustrated enough, I paid him $250. Long story short, he is a nice guy who definitely knows what he is doing when it comes to TV's. On the flip side, he has no customer service skills at all. A same day fix took a month and $25 extra. He never once called me, every contact was from me calling him. Use at your own risk.

1
★★☆☆☆

Mr. Gillis was the best price I could find in the Memphis area to do in-home big screen TV repair. I called every Memphis area mobile TV repair place I could find a listing for. On our initial phone conversation, he knew exactly what the problem was and quoted me $225 cash to fix it. No tax on cash payment, tax added for check payment, and he doesn't take credit cards. He said on the phone that he knew what part it needed and that he had plenty of them on his truck. He was out two days later, the day before Thanksgiving. He quickly got the TV apart, pulled out the bad chipset and then realized that he did not have the correct part. He didn't really have an explanation as to why two days prior he "had plenty of them on the truck". He said he would have to order the part and would call me in a couple days when it came in. A week to ten days went by and I never heard from him. After several phone calls that went unanswered, I finally got a hold of him and he said the part was coming in the next day and he would call me then to set up a time. Another week to week and a half went by and again several unanswered phone calls. When I reached him this time, he said the part was on backorder and would be in his hands in a couple days. He again said he would call me when he got it in. Another nine days went by with no contact from him. I finally got ahold of him on 12-19. He said, "Yeah, the part came in, when do you want me to come out?" We settled on 12-22. He showed up on time, quickly put the part in and the TV was fixed. He then proceeded to tell me I owed him $250. When asked why, he said, "Because of the extra time I had to put into finding your part." Frustrated enough, I paid him $250. Long story short, he is a nice guy who definitely knows what he is doing when it comes to TV's. On the flip side, he has no customer service skills at all. A same day fix took a month and $25 extra. He never once called me, every contact was from me calling him. Use at your own risk.

Pros: Very nice and knowledgable, knows what is doing when it comes to TV's

Cons: Horrible customer service and communication skills, no professionalism

.

Mr. Gillis (the owner) himself fixed my TV at my house. I called and called to find some one who would not just tell me to bring it in or pick it up. He arrived on time, was very nice, and HONEST!!! I highly recommend him and will use him again.

2
★★★★★

Mr. Gillis (the owner) himself fixed my TV at my house. I called and called to find some one who would not just tell me to bring it in or pick it up. He arrived on time, was very nice, and HONEST!!! I highly recommend him and will use him again.

Pros: affordable, high quality, nice, convient

Cons: None

 

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