Public Storage

★★★☆☆
  • 7246 Hollister Ave

    Goleta, CA 93117

    Map & Directions
  • 805-335-2568

About Public Storage

Hours
Sat-Sun 9:30am-5pm, Mon-Fri 9:30am-6pm

Transportation & Storage

Transportation & Storage
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State Street Storage

4001 State St Santa Barbara, CA

3.0 2
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I used the convenient service on their website to set up and reserve a storage unit at this location. What the website never tells you about is the mandatory insurance requirement. The girls working at the desk failed to disclose this too, until I had filled out all the paperwork and was ready to sign the contract. Only then did they quote me a price that was much higher than the web quote I received. I suspect that a lot of people overlook this and just sign the contract, but when I asked about it, only then did they tell me that insurance was required with the rental and they were adding it into my rental cost for my ""convenience."" It seems criminal to me that their web service would quote a price that is obviously less than what you will be paying. To make matters worse, the girls working at the desk the day I went there were not apologetic at all about the misunderstanding. They claimed that the insurance requirement was an industry standard cost and I should have expected to pay more. To say the least, they were visibly disturbed that I called them on their scam, and treated me as if I were being ridiculous. Use this storage facility only if you are expecting to pay a cost higher than what they quote you and don't mind rude customer service.

0
★☆☆☆☆

I used the convenient service on their website to set up and reserve a storage unit at this location. What the website never tells you about is the mandatory insurance requirement. The girls working at the desk failed to disclose this too, until I had filled out all the paperwork and was ready to sign the contract. Only then did they quote me a price that was much higher than the web quote I received. I suspect that a lot of people overlook this and just sign the contract, but when I asked about it, only then did they tell me that insurance was required with the rental and they were adding it into my rental cost for my ""convenience."" It seems criminal to me that their web service would quote a price that is obviously less than what you will be paying. To make matters worse, the girls working at the desk the day I went there were not apologetic at all about the misunderstanding. They claimed that the insurance requirement was an industry standard cost and I should have expected to pay more. To say the least, they were visibly disturbed that I called them on their scam, and treated me as if I were being ridiculous. Use this storage facility only if you are expecting to pay a cost higher than what they quote you and don't mind rude customer service.

Pros: Big facility with lots of availability

Cons: Overpriced. They lure you in and then add insurance costs to your actual price.

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These guys have a great selection of shoes, go to their website and register to get promo's because they send out a 30% off coupon a few times a year, right in time to get a nice pair of shoes or whatever you might need from there.

5
★★★★★

These guys have a great selection of shoes, go to their website and register to get promo's because they send out a 30% off coupon a few times a year, right in time to get a nice pair of shoes or whatever you might need from there.

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Message from Public Storage

Trusted since 1972 - 24 hour storage facilities

More about Public Storage

Storage, Self Storage, 24hr Access Storage at select locations, Climate Controlled Storage, Monthly Storage, Moving Supplies, Storage Rental

 

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