Firestone Complete Auto Care

★☆☆☆☆
  • 5128 NE Antioch Rd

    Kansas City, MO 64119

    Map & Directions
  • 816-298-8071

Automotive

Automotive
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On Monday I had my car seen at Firestone in Birmingham, AL for alignment and balancing. No extra service was recommended. Two days and 800 miles later I was at the Kansas City Firestone on NE Antioch for an oil change. (I'm driving across country right now) The service guy (Butch) told me I needed my brake fluid flushed ($79) and 2 new calipers ($450) and roters shaved ($79). I called my trusted service tech in my home town and asked his opinion based on my previous services. My car is 2 1/2 years old, 60,000 miles. I had the brake fluid flushed 15,000 miles ago. He said that there was no way the fluid needed to be flushed and that I absolutely did NOT need new calipers (spelling??). I ended up getting only an oil change and they charged me for the break inspection ($29) as well. Later I called the birmingham Firestone to ask the tech if he noticed any of these issues. He also said that I didn't need the fluid flushed and certainly didn't need new calipers. I am not impressed with the dishonesty of the tech at this location. Kudos to the Birmingham guys! Thank you for your honesty!!

0
★☆☆☆☆

On Monday I had my car seen at Firestone in Birmingham, AL for alignment and balancing. No extra service was recommended. Two days and 800 miles later I was at the Kansas City Firestone on NE Antioch for an oil change. (I'm driving across country right now) The service guy (Butch) told me I needed my brake fluid flushed ($79) and 2 new calipers ($450) and roters shaved ($79). I called my trusted service tech in my home town and asked his opinion based on my previous services. My car is 2 1/2 years old, 60,000 miles. I had the brake fluid flushed 15,000 miles ago. He said that there was no way the fluid needed to be flushed and that I absolutely did NOT need new calipers (spelling??). I ended up getting only an oil change and they charged me for the break inspection ($29) as well. Later I called the birmingham Firestone to ask the tech if he noticed any of these issues. He also said that I didn't need the fluid flushed and certainly didn't need new calipers. I am not impressed with the dishonesty of the tech at this location. Kudos to the Birmingham guys! Thank you for your honesty!!

 

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