Appliance Solutions By Brock's

★★★★★
  • 215 Stag Industrial Blvd

    Lake St Louis, MO 63367

    Map & Directions
  • 636-561-1211

About Appliance Solutions By Brock's

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Another scathing review follows- I just wish I would have looked at this website before calling Appliance Solutions last December. John came out to fix our refrigerator and two mini's- unfortunately he could not complete the repairs

3
★★★★★

Another scathing review follows- I just wish I would have looked at this website before calling Appliance Solutions last December. John came out to fix our refrigerator and two mini's- unfortunately he could not complete the repairs

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My 5 year old Miele Dishwasher which I thought was a lemon is just junk after reading other reviews. I am SHOCKED at the way they treat their customers who have spent THOUSANDS on high end appliances. The sales department is/was okay,

3
★★★★★

My 5 year old Miele Dishwasher which I thought was a lemon is just junk after reading other reviews. I am SHOCKED at the way they treat their customers who have spent THOUSANDS on high end appliances. The sales department is/was okay,

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The service technicians have no idea of what they are doing. I spent hundreds on repairs of a high-end dishwasher. They kept telling us we weren't using the right kind of soap...absolutely ridiculous. The same for a high-end clothes

3
★★★★★

The service technicians have no idea of what they are doing. I spent hundreds on repairs of a high-end dishwasher. They kept telling us we weren't using the right kind of soap...absolutely ridiculous. The same for a high-end clothes

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Well, all these other reviews are very interesting. Maybe I got lucky, but I had a very good experience with Appliance Solutions. My Kitchen Aid refrigerator (bought elsewhere) broke after one year and two weeks. They came the day after I

3
★★★★★

Well, all these other reviews are very interesting. Maybe I got lucky, but I had a very good experience with Appliance Solutions. My Kitchen Aid refrigerator (bought elsewhere) broke after one year and two weeks. They came the day after I

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We've used Appliance Solutions to repair our Thermador oven and it's been an AWFUL experience!!! Our top oven wasn't working. They ordered a new part for it for $250 plus the charge to come out, they never called when it came in I had to

3
★★★★★

We've used Appliance Solutions to repair our Thermador oven and it's been an AWFUL experience!!! Our top oven wasn't working. They ordered a new part for it for $250 plus the charge to come out, they never called when it came in I had to

.

We have used Appliance Solutions a few times and have never been satisfied. We purchased our Viking outdoor grill there thinking that if we needed service that we would get great service from them. We needed a replacement piece for our

3
★★★★★

We have used Appliance Solutions a few times and have never been satisfied. We purchased our Viking outdoor grill there thinking that if we needed service that we would get great service from them. We needed a replacement piece for our

.

I had a problem with a Subzero Refrigerator and once I called Appliance Solutions by Brock's in Lake St. Louis with my issue- they were able to diagnose my problem and set up an appointment for the next day. Because I was able to explain

3
★★★★★

I had a problem with a Subzero Refrigerator and once I called Appliance Solutions by Brock's in Lake St. Louis with my issue- they were able to diagnose my problem and set up an appointment for the next day. Because I was able to explain

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Failed to keep appointments, phone calls never returned. Wasted a month waiting for them to come back to finish repairing a Miele appliance. Finally called Miele's toll fee service number and had the appliance back in service in less than

3
★★★★★

Failed to keep appointments, phone calls never returned. Wasted a month waiting for them to come back to finish repairing a Miele appliance. Finally called Miele's toll fee service number and had the appliance back in service in less than

.

I had an unfavorable experience with Appliance Solutions by Brocks Appliance Inc. Our KitchenAid built-in refrigerator went out on Thursday 1/20/2011 and I called Appliance Solutions in Lake St. Louis. After waiting several days and

3
★★★★★

I had an unfavorable experience with Appliance Solutions by Brocks Appliance Inc. Our KitchenAid built-in refrigerator went out on Thursday 1/20/2011 and I called Appliance Solutions in Lake St. Louis. After waiting several days and

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If I could rate Brock's Appliance Solutions zero stars I would, but one star is as low as you can rate. We paid $2000 for high-end dishwasher which works great, but the installers broke some plumbing and my kitchen sink faucet during install (we discovered this after they left). They came out the next day. After they were unable to fix the problem they concluded we had "old cheap plumbing that was due to break at anytime". They offered to fix it, but for a service charge and labor--I declined. Shortly after they left one of the pipes they were working on began to leak water into my kitchen. I called and spoke to several staff members at Appliance Solutions about the broken fixtures and to inform them about the leak. They said they couldn't come fix the leak until the next day and that the faucet was on us since it was old. I told them this didn't seem right so I was told to call FRANK (the owner). He got on the phone and I introduced myself. Before I could even say my last name Frank, like a drill seargent in basic training, interrupted me and yelled "YEAH I KNOW WHO YOU ARE!" Then he proceeded to scream at me on the phone for a few minutes telling me his installers didn't cause the problem and that "THEY SHOULD HAVE NEVER BEEN OUT TO FIX IT IN THE FIRST PLACE. IF I'D HAVE KNOWN THEY WERE THERE I WOULD HAVE PULLED THEM OUT". Frank screamed "DON'T TELL ME MY BUSINESS" when I told him his guys caused my leak. Then he hung up on me after yelling that he'd be over to look at the leak. I called Frank back to be sure he'd be coming over immediately. He yelled that he was on his way then slammed the phone down again. At this point it was kind of comical because I couldn't understand why he was so mad. I was the one who paid him $2000, I was the one with a broken kitchen faucet and I was the one with water leaking under the sink. He did come over and fix the leak but said he'd have to charge us for the broken valves and faucet. Needless to say I won't let them touch anything now. It's unfortunate that the owner of a company would treat a customer so disrespectfully, especially after spending a large chunk of money for an appliance. I WILL NEVER USE APPLIANCE SOLUTIONS AGAIN. And recommend that anybody reading this look at the other poor reviews they have been given by customers and the subpar rating the BBB gives this company. Appliance Solutions is run by an old, grumpy, angry man with no understanding of customer service. Take your hard earned money to another company, this one doesn't deserve your business!

0
★☆☆☆☆

If I could rate Brock's Appliance Solutions zero stars I would, but one star is as low as you can rate. We paid $2000 for high-end dishwasher which works great, but the installers broke some plumbing and my kitchen sink faucet during install (we discovered this after they left). They came out the next day. After they were unable to fix the problem they concluded we had "old cheap plumbing that was due to break at anytime". They offered to fix it, but for a service charge and labor--I declined. Shortly after they left one of the pipes they were working on began to leak water into my kitchen. I called and spoke to several staff members at Appliance Solutions about the broken fixtures and to inform them about the leak. They said they couldn't come fix the leak until the next day and that the faucet was on us since it was old. I told them this didn't seem right so I was told to call FRANK (the owner). He got on the phone and I introduced myself. Before I could even say my last name Frank, like a drill seargent in basic training, interrupted me and yelled "YEAH I KNOW WHO YOU ARE!" Then he proceeded to scream at me on the phone for a few minutes telling me his installers didn't cause the problem and that "THEY SHOULD HAVE NEVER BEEN OUT TO FIX IT IN THE FIRST PLACE. IF I'D HAVE KNOWN THEY WERE THERE I WOULD HAVE PULLED THEM OUT". Frank screamed "DON'T TELL ME MY BUSINESS" when I told him his guys caused my leak. Then he hung up on me after yelling that he'd be over to look at the leak. I called Frank back to be sure he'd be coming over immediately. He yelled that he was on his way then slammed the phone down again. At this point it was kind of comical because I couldn't understand why he was so mad. I was the one who paid him $2000, I was the one with a broken kitchen faucet and I was the one with water leaking under the sink. He did come over and fix the leak but said he'd have to charge us for the broken valves and faucet. Needless to say I won't let them touch anything now. It's unfortunate that the owner of a company would treat a customer so disrespectfully, especially after spending a large chunk of money for an appliance. I WILL NEVER USE APPLIANCE SOLUTIONS AGAIN. And recommend that anybody reading this look at the other poor reviews they have been given by customers and the subpar rating the BBB gives this company. Appliance Solutions is run by an old, grumpy, angry man with no understanding of customer service. Take your hard earned money to another company, this one doesn't deserve your business!

.

When you call to make an appointment, they will claim to be authorized for appliances they are not. In fact, they can work on these appliances, but they cannot give you the warranty support-specifically MAYTAG products.

If you have a Maytag product, it is in your best interest and money to have an AUTHORIZED repair center to check on your appliance.

0
★☆☆☆☆

When you call to make an appointment, they will claim to be authorized for appliances they are not. In fact, they can work on these appliances, but they cannot give you the warranty support-specifically MAYTAG products.

If you have a Maytag product, it is in your best interest and money to have an AUTHORIZED repair center to check on your appliance.

Pros: Very good at misleading

Cons: Deceptive

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