Wagner Portrait Group

★★☆☆☆
  • 2215 National Studios Dr

    Maryland Heights, MO 63043

    Map & Directions
  • 314-567-5900

About Wagner Portrait Group

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  • Portrait Photography

Personal Services

Personal Services
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Wagner Portrait Group has let us down year after year. My school district contracts with them to take school portraits and produce a yearbook. The yearbooks are hideous, and for three out of the last four years, my children have been pictured in the incorrect grade level. The pictures are consistently disappointing - the lighting, poses and exposure are not as good as they should be.

This year, however, was the worst. My 8th grader brought home a proof that did not have his name on it - apparently his portrait was taken but his personal data did not appear with it, his proof came back to the school as 'unidentified' and a teacher knew who he was. When I tried to get the package which I paid for, I got the runaround both over the phone and by e-mail. Two months later, I finally got pictures - they were shipped UPS Ground in a soft envelope (not even marked 'do not bend') and of course were ruined before I opened them. So, two weeks before Christmas, I asked once again for replacements, and I asked that they be shipped to my home in a hard-sided package. Instead, they sent another soft envelope TO THE SCHOOL so my 11-year-old could bring it home in his backpack. They blamed the delivery service for damaged pictures and took no responsibility for the awful service. They never addressed why it took them weeks to even respond to my messages. The two individuals I dealt with have Wagner in their name; I don't suppose there will be any internal repercussions for their failure. I recommend NOT employing them for any services at all.

1
★☆☆☆☆

Wagner Portrait Group has let us down year after year. My school district contracts with them to take school portraits and produce a yearbook. The yearbooks are hideous, and for three out of the last four years, my children have been pictured in the incorrect grade level. The pictures are consistently disappointing - the lighting, poses and exposure are not as good as they should be.

This year, however, was the worst. My 8th grader brought home a proof that did not have his name on it - apparently his portrait was taken but his personal data did not appear with it, his proof came back to the school as 'unidentified' and a teacher knew who he was. When I tried to get the package which I paid for, I got the runaround both over the phone and by e-mail. Two months later, I finally got pictures - they were shipped UPS Ground in a soft envelope (not even marked 'do not bend') and of course were ruined before I opened them. So, two weeks before Christmas, I asked once again for replacements, and I asked that they be shipped to my home in a hard-sided package. Instead, they sent another soft envelope TO THE SCHOOL so my 11-year-old could bring it home in his backpack. They blamed the delivery service for damaged pictures and took no responsibility for the awful service. They never addressed why it took them weeks to even respond to my messages. The two individuals I dealt with have Wagner in their name; I don't suppose there will be any internal repercussions for their failure. I recommend NOT employing them for any services at all.

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Buyers beware!

Wagner Portrait Group has HORRIBLE customer service. They didn??t deliver my on-line order, then when I called back they said it would be delivered in 2 weeks? 4 weeks later I have called 3 more times and still no pictures.

The Manager is not in today. The Manager is out to lunch. The Manager is in a meeting. It sounds like the run around to me.

Choose any other studio than Wagner!

1
★☆☆☆☆

Buyers beware!

Wagner Portrait Group has HORRIBLE customer service. They didn??t deliver my on-line order, then when I called back they said it would be delivered in 2 weeks? 4 weeks later I have called 3 more times and still no pictures.

The Manager is not in today. The Manager is out to lunch. The Manager is in a meeting. It sounds like the run around to me.

Choose any other studio than Wagner!

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The Staff bends over backwards to accomodate my needs as the Volunteer Yearbook person, software is easy to manuever and they offer classes to learn the new technology. They ensure that all kids in the school get a class composite even if they did not buy one. After working with Wagner for 6 years I will be sad the day I no longer get to work with them (at the middle school the Yearbook is student staffed)

5
★★★★★

The Staff bends over backwards to accomodate my needs as the Volunteer Yearbook person, software is easy to manuever and they offer classes to learn the new technology. They ensure that all kids in the school get a class composite even if they did not buy one. After working with Wagner for 6 years I will be sad the day I no longer get to work with them (at the middle school the Yearbook is student staffed)

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Wagner portrait group did my son's yearbook for elementary School. They raised the rate this year by going to Wagner portrait group from another company that did an excellent job. We got the Wagner produced yearbook today and I can't believe how awful it is. I could have made a better yearbook on my home computer. The regular portrait pages are so light and washed out you that the kids are almost unrecognizable. Two of the collage pages are so bad that can't tell who the kids are. I would advise Schools to avoid this company.

0
★☆☆☆☆

Wagner portrait group did my son's yearbook for elementary School. They raised the rate this year by going to Wagner portrait group from another company that did an excellent job. We got the Wagner produced yearbook today and I can't believe how awful it is. I could have made a better yearbook on my home computer. The regular portrait pages are so light and washed out you that the kids are almost unrecognizable. Two of the collage pages are so bad that can't tell who the kids are. I would advise Schools to avoid this company.

Pros: They delivered them.

Cons: Horrible quailty

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The company was hired for prom pictures and graduation. We only recieved half the order from prom. Several calls later with promises of a package and 6 weeks with none delivered.

During graduation procession, the grad stops and takes a picture with the diploma cover. A few persons before my daughter, the camera stopped working. They tried several different cameras and then finally sent the students who had been backed up on to have a seat. We were also supposed to have access to order the picture of the handshake/diploma on the stage. We have received no information to even be able to see the photo, much less order it. It is one month since the ceremony. Cherished memories that were supposed to be captured. Families were not allowed to take pictures during the process so we were relying on the professionals. Obviously these people are not professionals.

0
★☆☆☆☆

The company was hired for prom pictures and graduation. We only recieved half the order from prom. Several calls later with promises of a package and 6 weeks with none delivered.

During graduation procession, the grad stops and takes a picture with the diploma cover. A few persons before my daughter, the camera stopped working. They tried several different cameras and then finally sent the students who had been backed up on to have a seat. We were also supposed to have access to order the picture of the handshake/diploma on the stage. We have received no information to even be able to see the photo, much less order it. It is one month since the ceremony. Cherished memories that were supposed to be captured. Families were not allowed to take pictures during the process so we were relying on the professionals. Obviously these people are not professionals.

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They lost my daughter's pictures! The photographer was late, the service from office people susan and sarah was horrible, and I never got a refund. Go somewhere else.

0
★☆☆☆☆

They lost my daughter's pictures! The photographer was late, the service from office people susan and sarah was horrible, and I never got a refund. Go somewhere else.

 

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