Pick-N-Pull

★★☆☆☆
  • 8012 E Truman Rd

    Kansas City, MO 64126

    Map & Directions
  • 816-231-1344

About Pick-N-Pull

Hours
Mon-Fri 9am-6pm ; Sat 8am-6pm ; Sun 8am-6pm
1.5 2
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I've been going to Pick-N-Pull and the predecessor U-Wrench_it for years. Love the idea. I can keep my relatively junky car on the road for cheap, and pull the parts myself. Great. The problem is, the management at the Kansas City location either can't grasp common sense or is bound by ridiculous corporate guidelines. For example, I wanted a cheap steel rim for my car. There is one on a car in the yard with a completely bald tire on it. Nobody in the world would have considered this a usable tire. The rim is $5 and the tire $15. If I want them, I have to pay $20, even though the tire is shot. I figured that any reasonable manager would make a call here and not charge me for the worthless tire. So, I politely asked two such managers if this was possible, if they could look at the tire. Nope. The definition of a bad tire is only if there is actual cord showing through or steel belt showing. Never mind the fact that the tread is lower than the wear bars and the sidewall is cracked. No cord showing, you pay $15 for the tire in addition to the wheel. Now, this is absolutely ridiculous. In any of my previous jobs where I operated in a management capacity, I would have gladly looked at the tire, seen that it was no good, and happily charged the client just for the rim. Not at PNP. Nobody had the guts or inclination to make an obvious judgment call for me. It would have taken 30 seconds of their time. It just irritates me when a business shows such little interest in helping a long time customer out when there is an issue that is so minor, and so easy to resolve. Just on principle, I found the rim elsewhere in town and paid a higher price, just so that PNP didn't get my business. I'll pay a higher price to someone else who shows some common sense.

1
★★☆☆☆

I've been going to Pick-N-Pull and the predecessor U-Wrench_it for years. Love the idea. I can keep my relatively junky car on the road for cheap, and pull the parts myself. Great. The problem is, the management at the Kansas City location either can't grasp common sense or is bound by ridiculous corporate guidelines. For example, I wanted a cheap steel rim for my car. There is one on a car in the yard with a completely bald tire on it. Nobody in the world would have considered this a usable tire. The rim is $5 and the tire $15. If I want them, I have to pay $20, even though the tire is shot. I figured that any reasonable manager would make a call here and not charge me for the worthless tire. So, I politely asked two such managers if this was possible, if they could look at the tire. Nope. The definition of a bad tire is only if there is actual cord showing through or steel belt showing. Never mind the fact that the tread is lower than the wear bars and the sidewall is cracked. No cord showing, you pay $15 for the tire in addition to the wheel. Now, this is absolutely ridiculous. In any of my previous jobs where I operated in a management capacity, I would have gladly looked at the tire, seen that it was no good, and happily charged the client just for the rim. Not at PNP. Nobody had the guts or inclination to make an obvious judgment call for me. It would have taken 30 seconds of their time. It just irritates me when a business shows such little interest in helping a long time customer out when there is an issue that is so minor, and so easy to resolve. Just on principle, I found the rim elsewhere in town and paid a higher price, just so that PNP didn't get my business. I'll pay a higher price to someone else who shows some common sense.

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i called from 12:45pm through 1:330pm, and the phone would ring twice, then a long pause, and finall a rapid busy signal

0
★☆☆☆☆

i called from 12:45pm through 1:330pm, and the phone would ring twice, then a long pause, and finall a rapid busy signal

Pros: hope they fix the phones.

Cons: wanted a price quote, no one to talk to.

Message from Pick-N-Pull

Open 7 Days a Week - Call or visit website for hours Self Service Auto & Truck Dismantlers We Sell Parts, We Sell Cars, We Buy Cars Auto Wreckers All Parts are OEM Quality Cars for Sale in most stores - visit websiteTracker and Row52-Vehicle Inventory Lookup Online Price List Free In-store Interchangeable Parts Information Thousands of Cars, Trucks and Vans New Inventory Arriving Daily Open 7 Days a week - Se Habla Espanol Open all Holidays with the exception of Christmas Day www.picknpull.com. Auto Salvage Auto Wrecking Towing Services OEM Self Serve Used Auto Parts Auto Dismantlers Certified recycling Centers

Key Points

  • We Sell Parts, We Sell Cars, We Buy Cars
 

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