Key Largo Tanning Salon

★☆☆☆☆

About Key Largo Tanning Salon

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Hours
Sun 9am-7pm, Mon-Thu 5am-9pm, Fri 5am-7pm, Sat 8am-7pm

Sports & Recreation

Sports & Recreation
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Health Concepts

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We went looking for a gym membership because I was pregnant and have chronic asthma and needed someplace in doors to work out. we specifically asked if this was month to month, were told yes. we also asked if we could freeze when needed (like when the baby came or my asthma got too bad to exercise) told yes, no fee mentioned. Then when it came time to freeze the membership because my asthma got to bad again- oh there's a fee. ok, no problems paid it and went on. Then the baby came and instead of getting better my asthma has continued to get worse. So called to cancel for now and sign back up later (figured it would just be a case of paying the sign up fee again). Not even expecting there to be a problem. But oh wait, those papers we signed that we were told were just for the membership, well in there was a 12 month clause. So much for being month to month. So we toldt hem what we were told. They don't care. We talked to the owner, Melanie Karrot, and were told that she believed there was a 'miscommunication'. Of course that was after insinuating that my husband was either lying or stupid. As I was there when we signed up, and because of my health situation I was the one that specifically made sure of it being a month to month with no issues freezing, I know neither to be true. The miscommunication was on their part, not ours. Yes, we should have read the contract, just goes to show you not to trust them when they tell you what's in it. But what they told us was wrong, and instead of fixing it I am blown away at the horrible business practice of choosing to get several months more of angry customers paying their membership and then never using them again and the bad word of mouth, over simply canceling and having happy customers come back in however many months it takes to get my asthma under control again, and having customers for life. We would have continued to use them as often as we could have had we had a good experience with them, what reason would we have had to switch somewhere else. Instead we will never use them again, and let others know why not.

This has been added stress on top of an already stressful situation with a newborn and an illness, plus several hundreds of dollars they are taking from us without having to actually provide any service because I can't use them, because of their miscommunication to questions asked flat out.

1
★☆☆☆☆

We went looking for a gym membership because I was pregnant and have chronic asthma and needed someplace in doors to work out. we specifically asked if this was month to month, were told yes. we also asked if we could freeze when needed (like when the baby came or my asthma got too bad to exercise) told yes, no fee mentioned. Then when it came time to freeze the membership because my asthma got to bad again- oh there's a fee. ok, no problems paid it and went on. Then the baby came and instead of getting better my asthma has continued to get worse. So called to cancel for now and sign back up later (figured it would just be a case of paying the sign up fee again). Not even expecting there to be a problem. But oh wait, those papers we signed that we were told were just for the membership, well in there was a 12 month clause. So much for being month to month. So we toldt hem what we were told. They don't care. We talked to the owner, Melanie Karrot, and were told that she believed there was a 'miscommunication'. Of course that was after insinuating that my husband was either lying or stupid. As I was there when we signed up, and because of my health situation I was the one that specifically made sure of it being a month to month with no issues freezing, I know neither to be true. The miscommunication was on their part, not ours. Yes, we should have read the contract, just goes to show you not to trust them when they tell you what's in it. But what they told us was wrong, and instead of fixing it I am blown away at the horrible business practice of choosing to get several months more of angry customers paying their membership and then never using them again and the bad word of mouth, over simply canceling and having happy customers come back in however many months it takes to get my asthma under control again, and having customers for life. We would have continued to use them as often as we could have had we had a good experience with them, what reason would we have had to switch somewhere else. Instead we will never use them again, and let others know why not.

This has been added stress on top of an already stressful situation with a newborn and an illness, plus several hundreds of dollars they are taking from us without having to actually provide any service because I can't use them, because of their miscommunication to questions asked flat out.

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