Performance Roof Systems

★★☆☆☆

About Performance Roof Systems

Home & Garden

Home & Garden
More choices in Kansas City:
Resultset_next

Midway Wholesale

4501 Merriam Dr Shawnee, CO

Resultset_next

Annett Construction

12694 Shawnee Mission Parkway Shawnee, KS

1.5 2
Hi! Sign in to let us know how Performance Roof Systems was?
Write a Review
.

Customer service is great until the transaction is completed with payment. As a contractor we have to have release of liens (lien waiver) for our billing purposes to prove we have paid for the materials used on a project. Lien waivers are sent in with full payment, but getting them signed and returned is another story. The people in the accounting department will not take my call any longer, I am pushed off to voice mail.
We all have dead lines to meet ,but even calling the Sales Person to let them know our needs as a customer are not being met draws a dead end also. I have a boss too, and when he says follow up and I don't get any response, my boss hounds me. This does not make a good customer relationship, in fact I am sick of my boss hounding me to death because the accounting office won't take a few minutes to fill out a document and return it to me, but they want their money NOW. It has been 24 days since our check cleared the bank and I still do not have the documents I need. I have faxed and I have called only to get voice mail. If you are not in need of any customer service after the sale you will be fine, if you do buy your Derbigum somewhere else.

1
★★☆☆☆

Customer service is great until the transaction is completed with payment. As a contractor we have to have release of liens (lien waiver) for our billing purposes to prove we have paid for the materials used on a project. Lien waivers are sent in with full payment, but getting them signed and returned is another story. The people in the accounting department will not take my call any longer, I am pushed off to voice mail.
We all have dead lines to meet ,but even calling the Sales Person to let them know our needs as a customer are not being met draws a dead end also. I have a boss too, and when he says follow up and I don't get any response, my boss hounds me. This does not make a good customer relationship, in fact I am sick of my boss hounding me to death because the accounting office won't take a few minutes to fill out a document and return it to me, but they want their money NOW. It has been 24 days since our check cleared the bank and I still do not have the documents I need. I have faxed and I have called only to get voice mail. If you are not in need of any customer service after the sale you will be fine, if you do buy your Derbigum somewhere else.

Pros: DERBIGUM PRODUCTS

Cons: NO CUSTOMER SERVICE

.

This corporation is a haven for people of a predatory nature. Try comparing a list of their employees with the State of Missouri registered offender list. I wonder if the references they have on their web page are aware of this?!! They surely should be.

0
★☆☆☆☆

This corporation is a haven for people of a predatory nature. Try comparing a list of their employees with the State of Missouri registered offender list. I wonder if the references they have on their web page are aware of this?!! They surely should be.

Pros: Been in business for many years, the roofing materials must be of good quality because they are in use by and have references from many large well known corporations.

Cons: Frightening "word of mouth" reputation in the Kansas City corporate world with regards to the character of several employees.

 

Wait, you're the expert.

If you've been to or used Performance Roof Systems, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review