Pujols Family Foundation

★☆☆☆☆
  • 111 W Port Plaza Dr # 255

    St. Louis, MO 63146

    Map & Directions
  • 314-878-2105

Professional Services

Professional Services
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Theft. that's right, you read that correctly. THEFT. at Pujols 5, Westport.
My Mother paid for dinner in full, in cash, for the family & asked for me to spot the tip.
Okay, but Mom, I have NO cash. I gave the server (Didi or DiAnne) my card & told her i'd pay for the tip.
BIG MISTAKE.
She took all of the cash, no change- I was charged for double the tip amount-
What a phenomenal surprise when I got that statement form the bank!
I couldn't believe the audacity- the service was truly bottom- of- the- barrel- prodigiously- astoundingly-mediocre: here's why: I had to get my own drinks from the bar & flatware for the entire table of 7- the napkins COVERED in white lint- we were grossed out. It was a buffet, thus we got our own food. The Didi/DiAnne-server was constantly "forgetting" to come to our table for drink refills. Mediocre!
When i called to complain to management regarding the billing, the girl answering the phones left me on hold "forgot to call a manager" because she was "doing something else"
It gets better... when i finally got a manager (second try, at this point I was substantially upset) he was "too busy" at 2 in the afternoon to look at the receipt.
I'm on the phone with MasterCard NOW adjusting the transaction, they took my call.

Avoid, Avoid, avoid.

0
★☆☆☆☆

Theft. that's right, you read that correctly. THEFT. at Pujols 5, Westport.
My Mother paid for dinner in full, in cash, for the family & asked for me to spot the tip.
Okay, but Mom, I have NO cash. I gave the server (Didi or DiAnne) my card & told her i'd pay for the tip.
BIG MISTAKE.
She took all of the cash, no change- I was charged for double the tip amount-
What a phenomenal surprise when I got that statement form the bank!
I couldn't believe the audacity- the service was truly bottom- of- the- barrel- prodigiously- astoundingly-mediocre: here's why: I had to get my own drinks from the bar & flatware for the entire table of 7- the napkins COVERED in white lint- we were grossed out. It was a buffet, thus we got our own food. The Didi/DiAnne-server was constantly "forgetting" to come to our table for drink refills. Mediocre!
When i called to complain to management regarding the billing, the girl answering the phones left me on hold "forgot to call a manager" because she was "doing something else"
It gets better... when i finally got a manager (second try, at this point I was substantially upset) he was "too busy" at 2 in the afternoon to look at the receipt.
I'm on the phone with MasterCard NOW adjusting the transaction, they took my call.

Avoid, Avoid, avoid.

Pros: Service can't get any worse.

Cons: Fire your staff, start over! again, it can't get worse!

 

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