Molly Maid of West County

★★★★☆
  • 14524 Manchester Road

    Ballwin, MO 63011

    Map & Directions
  • 866-650-6280

About Molly Maid of West County

Categories
  • Other Nonresidential Construction
  • House Cleaning
Details
  • Construction Site Clean-Up
  • Maid & Butler Service
  • Wall & Ceiling Cleaning

Personal Services

Personal Services
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3.8 5
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Two cleaners were at the house for about 2 hours. Overall, they did a resonable job and paid more attention to details than some of the others I've tried. More attention to floors is needed, both the kitchen and master bath floors were still dirty. The owner had also told me that he would be on-site for the first cleaning but he did not come. Overall, a better experience as compared with oher cleaning services but still room for improvement.

2
★★★★☆

Two cleaners were at the house for about 2 hours. Overall, they did a resonable job and paid more attention to details than some of the others I've tried. More attention to floors is needed, both the kitchen and master bath floors were still dirty. The owner had also told me that he would be on-site for the first cleaning but he did not come. Overall, a better experience as compared with oher cleaning services but still room for improvement.

on Service Magic

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To whom it may concern relative to the reputation of the Molly Maid Franchise name,

Rest assured that I, a property owner and renter in St. Louis, MO, will advise all I know who wish to have their property cleaned, that they should avoid Molly Maid.

The Molly Maid Franchise owner at 18118 Chesterfield Airport Road in St. Louis, MO quoted a rate based on 1,500 sq. ft of 1.5 - 2 hours. The structure was 1,400 sq. ft. The job performed by the owner Bryan Frantz's cleaning team was incomplete, even by Brian's own admission. Several interior windows were not touched and several pieces of furniture were left untouched with dust on them; as evidenced by the lines we were drawing in dust on said pieces of furniture as well as the windows which Brian acknowledged were not cleaned. I was forced to come back to the property the next day to meet with Bryan who, to his credit, had to finish the job which he acknowledged was incomplete.

Bryan indicated when we left the property, he would "call me to discuss what the charge would be". After receiving no call, I was surprised to see a charge appear on my CC the next day for 4 hours of work.

A brief call to Brian resulted in no explanation other than his staff said they were there for 4 hours so that was the charge with no explanation for the poor work that he himself saw and no accommodation for my inconvenience (other than a doubling of the charge).

Draw your own conclusions on Bryan's management/customer service skills. He either had a bad day or is ill-equipped to manage a business. In either case, it's of no matter to me at this point, as my final step on our relationship is to express my feedback on the Molly Maid experience.

I wish Molly Maid well though, with owners like Bryan Frantz, any success the Franchise may garner will not be a result of repeat business or reputation.

0
★☆☆☆☆

To whom it may concern relative to the reputation of the Molly Maid Franchise name,

Rest assured that I, a property owner and renter in St. Louis, MO, will advise all I know who wish to have their property cleaned, that they should avoid Molly Maid.

The Molly Maid Franchise owner at 18118 Chesterfield Airport Road in St. Louis, MO quoted a rate based on 1,500 sq. ft of 1.5 - 2 hours. The structure was 1,400 sq. ft. The job performed by the owner Bryan Frantz's cleaning team was incomplete, even by Brian's own admission. Several interior windows were not touched and several pieces of furniture were left untouched with dust on them; as evidenced by the lines we were drawing in dust on said pieces of furniture as well as the windows which Brian acknowledged were not cleaned. I was forced to come back to the property the next day to meet with Bryan who, to his credit, had to finish the job which he acknowledged was incomplete.

Bryan indicated when we left the property, he would "call me to discuss what the charge would be". After receiving no call, I was surprised to see a charge appear on my CC the next day for 4 hours of work.

A brief call to Brian resulted in no explanation other than his staff said they were there for 4 hours so that was the charge with no explanation for the poor work that he himself saw and no accommodation for my inconvenience (other than a doubling of the charge).

Draw your own conclusions on Bryan's management/customer service skills. He either had a bad day or is ill-equipped to manage a business. In either case, it's of no matter to me at this point, as my final step on our relationship is to express my feedback on the Molly Maid experience.

I wish Molly Maid well though, with owners like Bryan Frantz, any success the Franchise may garner will not be a result of repeat business or reputation.

Cons: Over charged - inadequate quality of work - poor cust. serv.

.

They gave us a bid to clean, and even though it took longer the price did not change. They did a great job too!

2
★★★★☆

They gave us a bid to clean, and even though it took longer the price did not change. They did a great job too!

on Service Magic

.

They gave us a bid to clean, and even though it took longer the price did not change. They did a great job too!

2
★★★★★

They gave us a bid to clean, and even though it took longer the price did not change. They did a great job too!

on Service Magic

.

She is very kind and understanding. Quick doesn't even do justice to explain her prompt call (less than 2 min.). The other service didn't even call me.

2
★★★★★

She is very kind and understanding. Quick doesn't even do justice to explain her prompt call (less than 2 min.). The other service didn't even call me.

on Service Magic

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