Lou Fusz Toyota

It blows me away that enterprises are oblivious to the damage that horrific service does to their business.

Case in point: I had an experience at Lou Fusz Toyota which, in the end, resulted in me simply asking them to forget that I bought my last car there, take me out of their system and never to contact me again. It started with an issue that was unresolvable (I shall spare you the gory details). The penultimate was the Service Rep and the Customer Service Director saying that they would provide me with the replacement components at their cost. Since neither party had a conclusive case, I appreciated this "gesture". I felt that while it wasn't a "win-win", neither was it a "lose-lose". However, something still didn't seem right... I called two other local Toyota dealerships where, without any background information whatsoever, I was quoted a lower price than Lou's "at cost" price. This was the ultimate insult to injury already inflicted.

Now, I'm not saying that the folks at Lou Fusz outright lied to me. Perhaps their Buyer isn't on the ball and can't get a good deal from his Suppliers. However, if this was a lie, it would be the most despicable, unprofessional and quite stupid act that I've seen inflicted upon a customer in a long time.

In either case, since I can't condone either lying or bad purchasing practices, I shall never step foot into another Lou Fusz operation again. Caveat emptor, friends.

UPDATE : My Third-Party repair shop ordered the necessary component from Lou Fuysz Toyota (they are the only place in town that has this item in stock). For some reason, Lou Fusz Toyota is "having trouble" shipping the component to the repair shop repair shop. They had promised the item 3 days ago. It still hasn't been shipped. Coincidence? Hmm....

This is the first time I felt that I needed to write a review. With that being said this is the experience that I had at Lou Fusz Toyota. I recently bought a preowned vehicle from Lou Fusz Toyota. I have bought a few cars in my day, this was by far the worst experience I have ever had. My salesman was not knowledgeable. Rather than finding out correct answer to my questions he just lied. The manager (Ryan Mager) was worse. He was rude and did not seem to care if I bought a car or not. He was in his office on the computer and his cell phone for 20 minutes while he decided not to accept my offer (Which was $250 of the asking price). He said they did not have much mark up to work with. Just to paint a picture the preowned building is small and dirty. My wife used what was supposed to be the ladies room, there was a playboy on the back of the toilet. She refused to use the bathroom. After I agreed to buy the car and signed all my paper work, I was no more than ten feet away from Ryan Magers office when to quote his exact words to the salesman "You ripped his fuc*ing head off, it should be about a $3500 front end" which I assume means profit!! This by far was the worst experience I have ever had. I forwarded my complaint to Phil Fusz and Jim "somebody" and never heard back. Please do not get taken advantage of DO NOT BUY FROM FUSZ!!

Pros: NONE

Cons: LIARS UNPROFESSIONAL

Dont trust Fusz for your preowned cars. Their prices are higher than average; The service is good only till you BUY the car... after that you are treated badly until you step into the service center.

The staff at the service center are courteous, but the parts and service is overtly expensive.
Tires, Lube, Brake Service - everything is expensive; Not sure why they are always busy - may be all used-car buyers like me keep visiting them for more and more problems with the cars...

I got a Toyota corolla 2002 4 months back; within 2 months its front tires blew-off; And within 4 months it developed problems in its catalytic converter. Not sure what more is in store.

I regret my decision and I dont want others to be hurt by deciding to buy from Fusz.

Ignore them, there are surely many better sellers out there - or buy from inidividuals but give this guy a skip :)

Pros: Staff are courteous;

Cons: Service is bad and expensive; Used-cars are totally low quality and prices misleading. Fake policies witih clauses in the contracts not stated outright.

Not too bad regarding pricing. Initial price quote was a little high, but quickly agreed via a-mail to match other dealer's price quotes. Never tried to beat those quotes, though. So make sure you have other quotes if you're going to deal with them ...

Pros: Agreed to meet any price

Cons: Wouldn't beat best price quote so far