Lexus Kansas City North

★★★★☆
  • 9300 NW Prairie View Road

    Kansas City, MO 64153

    Map & Directions
  • 816-332-6491

About Lexus Kansas City North

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M-F 7am-7pm, Sa 7am-6pm, Su Closed
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Automotive

Automotive
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3.5 2
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We had an excellent experience from the time we drove up and were greeted out of our car, to the end of the sale. The entire staff from the lady that installed our car seat all the way up to the general manager were nothing short of

3
★★★★★

We had an excellent experience from the time we drove up and were greeted out of our car, to the end of the sale. The entire staff from the lady that installed our car seat all the way up to the general manager were nothing short of

.

This has been the absolute worst possible car buying experience.

Imagine a scenario where you purchase a vehicle and two weeks later hear the dealer state that the vehicle model has known transmission issues, you're not the "first customer to complain", there has even been a class action law suit against Lexus for this issue, but it can't be fixed and you'll have to live with it.

That's exactly what happened to me!. I purchased a used ES330 in November and have had it back to the dealer three times. If you search Yahoo for "Lexus Transmission Issues" or "ES330 transmission issues", you'll probably be as surprised as I was to find out the significance of the issue and the lack of response from Lexus to recognize and fix the issue.

I purchased this vehicle, a used ES330, from Superior Lexus South in November. I've had it back at the dealership several times, but am no closer to resolving the issue. I've started through the Lexus dispute process, but am not optimistic.

The specific issue relates to delays in acceleration at low speeds. When you are traveling at roughly 10 to 15 mph and go to accelerate, the engine RPMs jump way up (as high as 4000 RPMs) but the car does not accelerate. About two seconds later the transmission engages and the car lunges forward. The car is virtually undriveable in slow driving conditions such as rush hour traffic. Further, this is a dangerous issue. I was recently making a left turn across oncoming traffic into a parking lot. As I went to turn, the engine shot up to 3500 RPMs, but the vehicle was still slowing down. By the time the transmission engaged, the on coming traffic was way too close for comfort.

I've heard so many conflicting statements from this dealer that I don't know who or what to believe. The dealer states that the transmission is operating normally. Yet I've now driven two other ES330's that don't have this issue. What a mess!

0
★☆☆☆☆

This has been the absolute worst possible car buying experience.

Imagine a scenario where you purchase a vehicle and two weeks later hear the dealer state that the vehicle model has known transmission issues, you're not the "first customer to complain", there has even been a class action law suit against Lexus for this issue, but it can't be fixed and you'll have to live with it.

That's exactly what happened to me!. I purchased a used ES330 in November and have had it back to the dealer three times. If you search Yahoo for "Lexus Transmission Issues" or "ES330 transmission issues", you'll probably be as surprised as I was to find out the significance of the issue and the lack of response from Lexus to recognize and fix the issue.

I purchased this vehicle, a used ES330, from Superior Lexus South in November. I've had it back at the dealership several times, but am no closer to resolving the issue. I've started through the Lexus dispute process, but am not optimistic.

The specific issue relates to delays in acceleration at low speeds. When you are traveling at roughly 10 to 15 mph and go to accelerate, the engine RPMs jump way up (as high as 4000 RPMs) but the car does not accelerate. About two seconds later the transmission engages and the car lunges forward. The car is virtually undriveable in slow driving conditions such as rush hour traffic. Further, this is a dangerous issue. I was recently making a left turn across oncoming traffic into a parking lot. As I went to turn, the engine shot up to 3500 RPMs, but the vehicle was still slowing down. By the time the transmission engaged, the on coming traffic was way too close for comfort.

I've heard so many conflicting statements from this dealer that I don't know who or what to believe. The dealer states that the transmission is operating normally. Yet I've now driven two other ES330's that don't have this issue. What a mess!

Pros: None

Cons: Did not disclose known issues with the vehicle prior to purchase

Message from Lexus Kansas City North

When it comes to finding the newest Lexus models, a wide assortment of used vehicles, and any service that you or your Lexus vehicle might need, all you must do is plan a trip to Hendrick Lexus Kansas City North. No matter if you choose a car like the Lexus ES, GS, or IS or if you are getting an SUV like the Lexus UX, NX, or RX, the experience for you and your passengers will remind you why Lexus is the brand that you will continue to choose for your vehicles. Take advantage of huge saving by browsing our used and certified pre-owned inventory. Secure financing in-store with the help of our auto loan experts. Our team of trained Lexus technicians will be able to do any of the services or maintenance that your vehicle could need.

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