Appliance Tech Service Inc

★★★☆☆
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  • 1721 Southwest Bypass

    Springfield, MO 65807

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  • 417-831-5344

Automotive

Automotive
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3.0 2
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I??ve lived in my house 5 years and at the end of the 2011 summer my AC unit went out up until that point it cooled my 1350sq ft house without any problems. Knowing that the unit was 22 years old I expected at some point I would have to replace it sooner than later. I called ATS Heating and Air June 2012 to come give me an estimate. Donald Brown the owner of ATS Heating and Air came out and gave me a very reasonable estimate so I agreed to have them do the work. So a week later (July 6, 2012) he sent 2 guys out one turning out to be very unprofessional and another guy who told me he had been on the job less than 2 months. The new guy installed the condenser outside while Rick who was very very impersonable and rude installed the furnace. After about 7 hours they finished and left, that was a Friday and I had scheduled another company to come clean my vents/ductwork the next week. I asked the guys from the other company about the cooling issue they said you need a bigger air return you have a 12in & you should have a 16in for this type of unit. In addition while they were under the house they informed me that my condensate line was running water/condensation under my house & that could cause issues under my house possibly mold issues. I called ATS & they sent Rick out I asked him about the air return & he up at vent & goes ??that is a 16in return man?. I then ask him about the condensate line & he says to me ??I never check that it is not up to me I assume the homeowner knows where it??s going.? I then ask him ??since you put in a complete BRAND NEW system wouldn??t you check that as well?? Rick replies simply ??NO?. I ask him what the resolution is & his reply was ??I don??t know I will have to send the Boss out here?. A few days later Mr. Brown the owner comes out checks all the settings on the condenser & furnace & looks at the air return & says ??yep you need a bigger one it should be a 16in return for this sized condenser.? I say ??funny since your guy who installed everything said it was already a 16in return.? A week later 2 guys show up & install a bigger return & said after 24 hours your house will be cool & your unit will finally shut off. After 2 days still no change I then called ATS again & they said they will send Donald back out. A few days later he returns & removes cover from my furnace & becomes very upset, his guys left the AC on while they were installing the new air return so all the insulation & dust was sucked into the BRAND NEW UNIT! Donald replaced the filters & said "well that should finally fix it I??m sure of it, call us in a few days & let us know." A few days went by & still no change so I called to schedule him to come back out. A few days later Donald comes out & takes his temperature gun & checks various points in the ceiling & floor & says ??well you need more insulation in your attic I??m sure of it. I know that will fix it, I??m so sure of it that if it doesn??t I will pay for your attic insulation & install a bigger AC condenser for FREE?. I asked him if his company would install the insulation & how much would it cost he said he would check on it ASAP. He replied ??I will get on the phone as soon as I get in my truck & let you know right away?. That was a Friday I didn??t hear back by Tuesday so I called 2 insulation companies myself to get quotes one was $950 & one was $600, I schedule the one for $600. Out of nowhere that Friday I get a call from ATS saying they could come install insulation I said I already took care of it & they said ??oh well let me have Donnie call you?. Donald calls me & I tell him everything & he says ??wow that??s a good price we couldn??t get the materials & equipment & pay my guys for that price so I would go with them?. A few days later the insulation is installed by other company & I notice a slight drop in temperature after a few days but still my AC would not cool down enough to shut off & at this point it had been running NON STOP for a MONTH! I call ATS AGAIN & Donald comes out again & checks insulation to make sure its done & says well we will put in a bigger AC condenser at no charge like we talked about. They installed a bigger unit & after a few days I could tell a big difference. I call ATS & asked them about the second part of our understanding that Donald volunteered on his own to pay the $600 insulation, they said write a letter to our office explaining everything & enclose the receipt.A week and half later I get a check in the mail for $300 which was half of what it cost for the insulation. This was very upsetting considering it was Donald who actually suggested this deal and second he even said that $600 was a great deal and cheaper than his company could??ve even have done it. After this it was the last straw for me that is why I have spent another hour of my time writing this long complaint notice to the general public in hopes maybe I can save someone some money, headaches, comfort and a heck of a lot of time.

1
★☆☆☆☆

I??ve lived in my house 5 years and at the end of the 2011 summer my AC unit went out up until that point it cooled my 1350sq ft house without any problems. Knowing that the unit was 22 years old I expected at some point I would have to replace it sooner than later. I called ATS Heating and Air June 2012 to come give me an estimate. Donald Brown the owner of ATS Heating and Air came out and gave me a very reasonable estimate so I agreed to have them do the work. So a week later (July 6, 2012) he sent 2 guys out one turning out to be very unprofessional and another guy who told me he had been on the job less than 2 months. The new guy installed the condenser outside while Rick who was very very impersonable and rude installed the furnace. After about 7 hours they finished and left, that was a Friday and I had scheduled another company to come clean my vents/ductwork the next week. I asked the guys from the other company about the cooling issue they said you need a bigger air return you have a 12in & you should have a 16in for this type of unit. In addition while they were under the house they informed me that my condensate line was running water/condensation under my house & that could cause issues under my house possibly mold issues. I called ATS & they sent Rick out I asked him about the air return & he up at vent & goes ??that is a 16in return man?. I then ask him about the condensate line & he says to me ??I never check that it is not up to me I assume the homeowner knows where it??s going.? I then ask him ??since you put in a complete BRAND NEW system wouldn??t you check that as well?? Rick replies simply ??NO?. I ask him what the resolution is & his reply was ??I don??t know I will have to send the Boss out here?. A few days later Mr. Brown the owner comes out checks all the settings on the condenser & furnace & looks at the air return & says ??yep you need a bigger one it should be a 16in return for this sized condenser.? I say ??funny since your guy who installed everything said it was already a 16in return.? A week later 2 guys show up & install a bigger return & said after 24 hours your house will be cool & your unit will finally shut off. After 2 days still no change I then called ATS again & they said they will send Donald back out. A few days later he returns & removes cover from my furnace & becomes very upset, his guys left the AC on while they were installing the new air return so all the insulation & dust was sucked into the BRAND NEW UNIT! Donald replaced the filters & said "well that should finally fix it I??m sure of it, call us in a few days & let us know." A few days went by & still no change so I called to schedule him to come back out. A few days later Donald comes out & takes his temperature gun & checks various points in the ceiling & floor & says ??well you need more insulation in your attic I??m sure of it. I know that will fix it, I??m so sure of it that if it doesn??t I will pay for your attic insulation & install a bigger AC condenser for FREE?. I asked him if his company would install the insulation & how much would it cost he said he would check on it ASAP. He replied ??I will get on the phone as soon as I get in my truck & let you know right away?. That was a Friday I didn??t hear back by Tuesday so I called 2 insulation companies myself to get quotes one was $950 & one was $600, I schedule the one for $600. Out of nowhere that Friday I get a call from ATS saying they could come install insulation I said I already took care of it & they said ??oh well let me have Donnie call you?. Donald calls me & I tell him everything & he says ??wow that??s a good price we couldn??t get the materials & equipment & pay my guys for that price so I would go with them?. A few days later the insulation is installed by other company & I notice a slight drop in temperature after a few days but still my AC would not cool down enough to shut off & at this point it had been running NON STOP for a MONTH! I call ATS AGAIN & Donald comes out again & checks insulation to make sure its done & says well we will put in a bigger AC condenser at no charge like we talked about. They installed a bigger unit & after a few days I could tell a big difference. I call ATS & asked them about the second part of our understanding that Donald volunteered on his own to pay the $600 insulation, they said write a letter to our office explaining everything & enclose the receipt.A week and half later I get a check in the mail for $300 which was half of what it cost for the insulation. This was very upsetting considering it was Donald who actually suggested this deal and second he even said that $600 was a great deal and cheaper than his company could??ve even have done it. After this it was the last straw for me that is why I have spent another hour of my time writing this long complaint notice to the general public in hopes maybe I can save someone some money, headaches, comfort and a heck of a lot of time.

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I highly reccommend Appliance Tech Services (ATS) for any repairs or service work needed. We'd been having problems with getting our furnace to come on in the past and had several different HVAC companies tell us we needed to replace the unit because there was a crack in the manifold. Not so! Donnie Brown was able to locate the problem, had the part available and was able to fix it the same day. I appreciate the fact that ATS is dependable and honest and they know what they're doing. I was expecting a huge bill (Donnie spent quite a bit of time finding the defective part) but was very surprised that the final cost of the repair was extremely reasonable (we're on a tight budget) . We will most certainly call them for any future appliance repairs we may need. They will always try to repair the appliance first before they suggest any replacements, plus they're locally owned and we believe in supporting our local businesses. Great work ATS!

5
★★★★★

I highly reccommend Appliance Tech Services (ATS) for any repairs or service work needed. We'd been having problems with getting our furnace to come on in the past and had several different HVAC companies tell us we needed to replace the unit because there was a crack in the manifold. Not so! Donnie Brown was able to locate the problem, had the part available and was able to fix it the same day. I appreciate the fact that ATS is dependable and honest and they know what they're doing. I was expecting a huge bill (Donnie spent quite a bit of time finding the defective part) but was very surprised that the final cost of the repair was extremely reasonable (we're on a tight budget) . We will most certainly call them for any future appliance repairs we may need. They will always try to repair the appliance first before they suggest any replacements, plus they're locally owned and we believe in supporting our local businesses. Great work ATS!

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