Keystone Automotive Industries

★★★★☆
  • 7100 E 50th St

    Kansas City, MO 64129

    Map & Directions
  • 816-921-8929

Automotive

Automotive
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...then they are probably well on their way to retirement.\r
\r
What a place! If you want to be ignored, or treated like a red-headed idiot bastard step-child, Keystone/LKQ is the place for you. Some guy named eric has zero concern for

3
★★★★★

...then they are probably well on their way to retirement.\r
\r
What a place! If you want to be ignored, or treated like a red-headed idiot bastard step-child, Keystone/LKQ is the place for you. Some guy named eric has zero concern for

.

The place has a new look with new management. They helped me find a part I had not been able to locate anywhere else. The counter peolple were extremely busy but took the time to find the part for me and even helped me find the color code on my truck so I could find out how much it would cost to get my fender painted. I will definitely be back.

2
★★★★★

The place has a new look with new management. They helped me find a part I had not been able to locate anywhere else. The counter peolple were extremely busy but took the time to find the part for me and even helped me find the color code on my truck so I could find out how much it would cost to get my fender painted. I will definitely be back.

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F- in every category
extremely rude, don't care and they will tell you exactly that. parts quality isn't horrible for aftermarket parts but the service is beyond compare. even the manager/owner, Bob, is completely rude, cannot talk to him, he's a chump. they don't honor their return policy which they have to since they are certified vendors of insurance company quality parts. but the owner says the parts usually fit but since you are putting it on a wrecked car they warranty doesn't apply. so do people take good factory parts off of their car and put on keystone aftermarket parts on for an upgrade? no.
they don't tell you that even though they hired several extra "hot runners"/ delivery drivers to pick up the slack and make of for the lack of brains in the regular drivers who can't get the parts where they need to be, if the hot runners or emergency drivers want to take off early, there will be no deliveries even though you Must have parts because they brought the wrong items the first time. but they won't tell you that, you have to call and beg for parts only to be told that 4 emergency run drivers went home early so you the customer is not a priority. F-

0
★☆☆☆☆

F- in every category
extremely rude, don't care and they will tell you exactly that. parts quality isn't horrible for aftermarket parts but the service is beyond compare. even the manager/owner, Bob, is completely rude, cannot talk to him, he's a chump. they don't honor their return policy which they have to since they are certified vendors of insurance company quality parts. but the owner says the parts usually fit but since you are putting it on a wrecked car they warranty doesn't apply. so do people take good factory parts off of their car and put on keystone aftermarket parts on for an upgrade? no.
they don't tell you that even though they hired several extra "hot runners"/ delivery drivers to pick up the slack and make of for the lack of brains in the regular drivers who can't get the parts where they need to be, if the hot runners or emergency drivers want to take off early, there will be no deliveries even though you Must have parts because they brought the wrong items the first time. but they won't tell you that, you have to call and beg for parts only to be told that 4 emergency run drivers went home early so you the customer is not a priority. F-

Pros: their customer reps. make you feel like you are dr. einstein

Cons: you will be insulted, lied to and your parts will show up wrong in 2-3 days

 

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