Michael's Toyota of Bellevue

★★★★★
For the Life You Live
  • 3080 148th Ave SE

    Bellevue, WA 98007

    Map & Directions
  • 425-455-9500

4.6 5
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Lease only with eyes wide open... I don't like giving negative reviews. In fact, I almost never do it. I know that sometimes people make mistakes and that doesn't necessarily reflect on the business as a whole. I'm doing it this time

3
★★★★★

Lease only with eyes wide open... I don't like giving negative reviews. In fact, I almost never do it. I know that sometimes people make mistakes and that doesn't necessarily reflect on the business as a whole. I'm doing it this time

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On July 16, 2012, I purchased a 2005 Toyota Tundra from Michaels Toyota of Bellevue Washington automobile dealership (the dealer) for $19,184 based on the following information provided by the dealer: it was advertised as accident free in excellent condition; a comprehensive vehicle safety inspection (CVSI) report stating the truck was accident free and a repair invoice for minor work done on the basis of it; a Kelley Blue Book (KKB) valuation of $20,510 in a declaration to my credit union; and a Carfax report stating the truck is accident free.
After driving the truck for ten months and 6,500 miles, the rear tires were unevenly worn out. Another Toyota dealer diagnosed the problem as a bent rear axle housing and bent right rear shock absorber above the bent housing. The repairs were made at a cost of $2,837.
I contacted the dealer who offered to pay $1,526 toward the repair cost, which I accepted.
But in the course of completing the axle housing replacement, additional problems of body damage and an incompatible differential were found by the repair mechanic. I informed Mr. Erik Paulson, Vice President for the dealer, of these additional problems. Mr. Paulson requested that additional estimates be obtained from independent repair shops because estimates from a Toyota dealer does not represent the industry and independent estimates are more realistic of the market.
I provided him with five estimates from different independent auto collision repair centers, as well as summaries of the damages and safety issues, with an estimated total repair cost of $6,500. The independent investigators agreed that the problems reflected damage to the truck that existed prior to my purchasing it, and which could not have been missed in any competent inspection. Yet the original CVSI report provided by the dealer made no mention of any damage.
Without these repairs (right rear door replacement, rear bumper replacement, rear differential replacement, and right rear leaf spring replacement), the truck was considered unsafe to drive.
I requested reimbursement for the repairs. Mr. Paulson emailed an offer to contribute $1000 toward the estimated repairs of $6500 or to buy back the vehicle for $14,600 a loss of more than $8,400 to me. Contradicting his previously certified KBB value of $20,510, he said the truck is probably worth between $7,500 - $8,500.
I sent a more than fair counter-offer, asking the dealer to pay $3,000 toward the estimated repairs of $6,500 or to buy back the truck for $16,500 (a loss of approximately $6,500 to me.) No response was received, so the email was sent again. In addition, I made three follow-up phone calls. The first two times I left messages, which werent answered. The third time, the dealer picked up the phone, hastily said he was in a meeting and would get back to me, and hung up. To date he has not communicated with me.
In Mr. Paulsons email, the dealer claims that he, too, is a victim and that someone passed a bad vehicle to him. Perhaps, but he needs to take responsibility for his repair technicians failing to notice obvious problems during its comprehensive vehicle safety inspection.
Mr. Paulson also claimed that the wording of the Carfax report relieves him of any responsibility and that he was a victim as much as I was. But he had nothing to say about his own CVSI report that falsely claimed the vehicle was accident-free and needing only minor repairs. He also failed to explain the discrepancy between the KBB valuation of $20,510 that he provided my credit union and truck being probably worth between $7,500 - $8,500.
In a conversation we had, Mr. Paulson said you buy a truck in this condition from Shady Joes Auto Sales on the corner. He was right, Shady Joes Toyota dealer.
For more than six months I have made every effort to equitable resolve this matter without success, now it is time to expose this unethical dealer.
Please contact Mr. Paulson at 425.818.3125 (direct phone) or 206.714.9507 (cell phone) and let him know what you think of Michaels Toyota unethical practices.

1
★☆☆☆☆

On July 16, 2012, I purchased a 2005 Toyota Tundra from Michaels Toyota of Bellevue Washington automobile dealership (the dealer) for $19,184 based on the following information provided by the dealer: it was advertised as accident free in excellent condition; a comprehensive vehicle safety inspection (CVSI) report stating the truck was accident free and a repair invoice for minor work done on the basis of it; a Kelley Blue Book (KKB) valuation of $20,510 in a declaration to my credit union; and a Carfax report stating the truck is accident free.
After driving the truck for ten months and 6,500 miles, the rear tires were unevenly worn out. Another Toyota dealer diagnosed the problem as a bent rear axle housing and bent right rear shock absorber above the bent housing. The repairs were made at a cost of $2,837.
I contacted the dealer who offered to pay $1,526 toward the repair cost, which I accepted.
But in the course of completing the axle housing replacement, additional problems of body damage and an incompatible differential were found by the repair mechanic. I informed Mr. Erik Paulson, Vice President for the dealer, of these additional problems. Mr. Paulson requested that additional estimates be obtained from independent repair shops because estimates from a Toyota dealer does not represent the industry and independent estimates are more realistic of the market.
I provided him with five estimates from different independent auto collision repair centers, as well as summaries of the damages and safety issues, with an estimated total repair cost of $6,500. The independent investigators agreed that the problems reflected damage to the truck that existed prior to my purchasing it, and which could not have been missed in any competent inspection. Yet the original CVSI report provided by the dealer made no mention of any damage.
Without these repairs (right rear door replacement, rear bumper replacement, rear differential replacement, and right rear leaf spring replacement), the truck was considered unsafe to drive.
I requested reimbursement for the repairs. Mr. Paulson emailed an offer to contribute $1000 toward the estimated repairs of $6500 or to buy back the vehicle for $14,600 a loss of more than $8,400 to me. Contradicting his previously certified KBB value of $20,510, he said the truck is probably worth between $7,500 - $8,500.
I sent a more than fair counter-offer, asking the dealer to pay $3,000 toward the estimated repairs of $6,500 or to buy back the truck for $16,500 (a loss of approximately $6,500 to me.) No response was received, so the email was sent again. In addition, I made three follow-up phone calls. The first two times I left messages, which werent answered. The third time, the dealer picked up the phone, hastily said he was in a meeting and would get back to me, and hung up. To date he has not communicated with me.
In Mr. Paulsons email, the dealer claims that he, too, is a victim and that someone passed a bad vehicle to him. Perhaps, but he needs to take responsibility for his repair technicians failing to notice obvious problems during its comprehensive vehicle safety inspection.
Mr. Paulson also claimed that the wording of the Carfax report relieves him of any responsibility and that he was a victim as much as I was. But he had nothing to say about his own CVSI report that falsely claimed the vehicle was accident-free and needing only minor repairs. He also failed to explain the discrepancy between the KBB valuation of $20,510 that he provided my credit union and truck being probably worth between $7,500 - $8,500.
In a conversation we had, Mr. Paulson said you buy a truck in this condition from Shady Joes Auto Sales on the corner. He was right, Shady Joes Toyota dealer.
For more than six months I have made every effort to equitable resolve this matter without success, now it is time to expose this unethical dealer.
Please contact Mr. Paulson at 425.818.3125 (direct phone) or 206.714.9507 (cell phone) and let him know what you think of Michaels Toyota unethical practices.

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great dealership. Ive bought 2 cars from them and always get great service.

3
★★★★★

great dealership. Ive bought 2 cars from them and always get great service.

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I have bought 3 cars from Toyota of Bellevue. There are several reasons I continue to go back. They have a great inventory and I can always find a car I like. All of the employees there are very nice and helpful; they go out of their way to make sure I am happy. I have always been treated fairly. I like their service department, it is very convenient and they have always done good work. My Toyotas have been great cars and I will continue to go back to Toyota of Bellevue.

2
★★★★★

I have bought 3 cars from Toyota of Bellevue. There are several reasons I continue to go back. They have a great inventory and I can always find a car I like. All of the employees there are very nice and helpful; they go out of their way to make sure I am happy. I have always been treated fairly. I like their service department, it is very convenient and they have always done good work. My Toyotas have been great cars and I will continue to go back to Toyota of Bellevue.

Pros: Bought 3 cars here and have had good experiences each time

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I needed to take my Toyota in for an oil change and wasn't sure where to go since I'm new to the area. I looked online and found Michael's Toyota. I was even able to make my appointment online.\n\nWhen I arrived for my appointment, I didn't have to wait at all. I went to sit in the waiting area with a good book and my car was ready in what seemed like no time at all. I was surprised to see that it had been washed too.\n\nThere is a special I found online to buy 4 oil changes and get the 5th free.\n\nI will be going back to Michael's Toyota for all of my service.

2
★★★★★

I needed to take my Toyota in for an oil change and wasn't sure where to go since I'm new to the area. I looked online and found Michael's Toyota. I was even able to make my appointment online.\n\nWhen I arrived for my appointment, I didn't have to wait at all. I went to sit in the waiting area with a good book and my car was ready in what seemed like no time at all. I was surprised to see that it had been washed too.\n\nThere is a special I found online to buy 4 oil changes and get the 5th free.\n\nI will be going back to Michael's Toyota for all of my service.

 

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