Sewing Machine Svc Co Inc

★★★☆☆
  • 315 Main Ave S

    Renton, WA 98057

    Map & Directions
  • 425-255-8673

About Sewing Machine Svc Co Inc

Details
Hours
By appointment

Home Construction & Remodeling

Home Construction & Remodeling
More choices in Renton:
Resultset_next

Sunset Materials

18825 SE Renton Maple Valley Rd Renton, WA

Resultset_next

Vacation Internationale

1417 116th Ave NE Bellevue, IA

3.0 5
Hi! Sign in to let us know how Sewing Machine Svc Co Inc was?
Write a Review
.

I have had three machines serviced here. One was a serger they serviced in 2009, and I also had two different Berninas serviced this year.

On all occasions I have found them to be honest about what they could and could not do. The serger

3
★★★★★

I have had three machines serviced here. One was a serger they serviced in 2009, and I also had two different Berninas serviced this year.

On all occasions I have found them to be honest about what they could and could not do. The serger

.

Let me be first to say, when reading other peoples version of satisfaction I am skeptical. I as a business owner, I instill in my employees, that customer is not always right. Therefor I want to here the complaint, then I will judge if it

3
★★★★★

Let me be first to say, when reading other peoples version of satisfaction I am skeptical. I as a business owner, I instill in my employees, that customer is not always right. Therefor I want to here the complaint, then I will judge if it

.

I took my Bernina in July 6. It was dead. No power, would not turn on.
SMS determined it would need a circuit board and needed to ordered it. The part came in July 27. On July 30, it was determined, it was the wrong board. The tech called Bernina, and suggested another board. Another part ordered. By mid August, the part arrived. It was determined, the machined needed 2 boards. I will credit them giving me a discount on one of the board. The first return of the machine was Sept 8.
However, when the machine was returned to me, after paying $550, the tech did not do a thorough quality check. I had an error and the thread cutter did not work. Also, the module for my stitch regulator was missing from the cover. So I sent the machine back, the next day.
The tech discovered my cover was mixed up with another Bernina, and had been sent home with another customer. Now it is Sept 21, the Bernina is repaired and home with me.

0
★☆☆☆☆

I took my Bernina in July 6. It was dead. No power, would not turn on.
SMS determined it would need a circuit board and needed to ordered it. The part came in July 27. On July 30, it was determined, it was the wrong board. The tech called Bernina, and suggested another board. Another part ordered. By mid August, the part arrived. It was determined, the machined needed 2 boards. I will credit them giving me a discount on one of the board. The first return of the machine was Sept 8.
However, when the machine was returned to me, after paying $550, the tech did not do a thorough quality check. I had an error and the thread cutter did not work. Also, the module for my stitch regulator was missing from the cover. So I sent the machine back, the next day.
The tech discovered my cover was mixed up with another Bernina, and had been sent home with another customer. Now it is Sept 21, the Bernina is repaired and home with me.

.

They have a strict no returns policy, which benefits them especially when the staff is incompetent.

I purchased a pedal for my sewing machine with the help of a salesperson. I tried for weeks to get the pedal to work, without success. When I tried to return the pedal because it didn't ever work, I was told by the salesperson that he couldn't give me anything for it because of their policy. Essentially, I gave that store $40 for poor customer service.

I will never go there again and recommend that anyone that needs sewing machine repair go somewhere else.

0
★☆☆☆☆

They have a strict no returns policy, which benefits them especially when the staff is incompetent.

I purchased a pedal for my sewing machine with the help of a salesperson. I tried for weeks to get the pedal to work, without success. When I tried to return the pedal because it didn't ever work, I was told by the salesperson that he couldn't give me anything for it because of their policy. Essentially, I gave that store $40 for poor customer service.

I will never go there again and recommend that anyone that needs sewing machine repair go somewhere else.

Cons: strict 'no returns' policy - even if mistake isn't customers

.

When my Kenmore sewing machine completely locked up, my daugher's high school home ec teacher recommended this repair shop, saying that they serviced all of her classroom's sewing machines.

I dropped my machine off for a diagnostic assessment, and a week later they called with bad news. So much broken thread was wrapped around the mechanisms that it would cost $200 for them to remove it all. I was told it was very extensive and would be very labor intensive. I did not authorize the repair, as my machine didn't even cost $200 when it was new.

When I went to pick up my machine, an employee insisted on carrying it out to the car for me, and along the way he "informed" me that companies like Kenmore and Singer deliberately manufacture inferior sewing machines that are designed to wear out or break beyond repair in a short amount of time to force people to buy new machines to replace them.

Months passed and I bought a new sewing maching (not from this shop), and I decided to try to clear out all the broken thread from my old Kenmore. I put the machine on a towel, got scissors and tweezers, and removed the casing over the mechanism. I was stunned. There was not a single broken thread, and barely any lint. It was essentially clean as a whistle. However, when I put the machine on its side, a small piece of broken needle fell out. Apparently that had been the reason my sewing maching locked up. I simply replaced the casing and the machine works just fine.

I've never had any company lie this blatantly to me before. I never did go back to them, as I had already purchased a new machine and I felt that too much time had passed. But based on this experience, I cannot recommend this repair shop to anyone.

0
★☆☆☆☆

When my Kenmore sewing machine completely locked up, my daugher's high school home ec teacher recommended this repair shop, saying that they serviced all of her classroom's sewing machines.

I dropped my machine off for a diagnostic assessment, and a week later they called with bad news. So much broken thread was wrapped around the mechanisms that it would cost $200 for them to remove it all. I was told it was very extensive and would be very labor intensive. I did not authorize the repair, as my machine didn't even cost $200 when it was new.

When I went to pick up my machine, an employee insisted on carrying it out to the car for me, and along the way he "informed" me that companies like Kenmore and Singer deliberately manufacture inferior sewing machines that are designed to wear out or break beyond repair in a short amount of time to force people to buy new machines to replace them.

Months passed and I bought a new sewing maching (not from this shop), and I decided to try to clear out all the broken thread from my old Kenmore. I put the machine on a towel, got scissors and tweezers, and removed the casing over the mechanism. I was stunned. There was not a single broken thread, and barely any lint. It was essentially clean as a whistle. However, when I put the machine on its side, a small piece of broken needle fell out. Apparently that had been the reason my sewing maching locked up. I simply replaced the casing and the machine works just fine.

I've never had any company lie this blatantly to me before. I never did go back to them, as I had already purchased a new machine and I felt that too much time had passed. But based on this experience, I cannot recommend this repair shop to anyone.

 

Wait, you're the expert.

If you've been to or used Sewing Machine Svc Co Inc, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review