Pocketi Net Communications Inc

★★★★☆
  • 6503 W Okanogan Ave Ste G

    Kennewick, WA 99336

    Map & Directions
  • 509-547-5778

About Pocketi Net Communications Inc

Hours
Mon-Fri 8:30am-5pm

Computer & Internet Services

Computer & Internet Services
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3.5 2
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But talk to them about all the congestion on their network. We have their 1 Mbs service, and we wouldn't notice a problem if all we did was check email and browse, but try streaming or chat or anything that requires a continuous connection and we are in lagville. Their network is so crowded that you get high transfer rates and then you have to wait, sometime up to 30 seconds to get another packet of data, which is tantamount to losing the connection (some web pages log us out when this happens). So when you watch videos or try to video chat you get long pauses, lag, voice garbling, and video pixelation.

If all you want to do is check your email you could just get dialup and it would be the same, but less expensive. But PiN is expensive and you don't get all the benefits of broadband. If you have ever had cable (which is also about the same bandwidth) and you use PiN, you will be really disappointed and won't believe how bad it is. The only benefit is that you get reasonable download speeds for large files--if the connection is stable that long. And their tech support denies that there is a problem, or just ignores you when the connection is so bad that it is unusable. When I bought a new router like they told me to and then called them back saying I was still having problems they never answered, and after several calls I just gave up. They know what the problem is but won't fix it, either because they can't or because they don't care about residential customers. As soon as we have another option we will switch.

2
★★☆☆☆

But talk to them about all the congestion on their network. We have their 1 Mbs service, and we wouldn't notice a problem if all we did was check email and browse, but try streaming or chat or anything that requires a continuous connection and we are in lagville. Their network is so crowded that you get high transfer rates and then you have to wait, sometime up to 30 seconds to get another packet of data, which is tantamount to losing the connection (some web pages log us out when this happens). So when you watch videos or try to video chat you get long pauses, lag, voice garbling, and video pixelation.

If all you want to do is check your email you could just get dialup and it would be the same, but less expensive. But PiN is expensive and you don't get all the benefits of broadband. If you have ever had cable (which is also about the same bandwidth) and you use PiN, you will be really disappointed and won't believe how bad it is. The only benefit is that you get reasonable download speeds for large files--if the connection is stable that long. And their tech support denies that there is a problem, or just ignores you when the connection is so bad that it is unusable. When I bought a new router like they told me to and then called them back saying I was still having problems they never answered, and after several calls I just gave up. They know what the problem is but won't fix it, either because they can't or because they don't care about residential customers. As soon as we have another option we will switch.

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My family uses PocketINet internet. Living where we do, they were the only ones who could get us wireless internet. It works really fast and the guy who came to install it was very polite and nice.

5
★★★★★

My family uses PocketINet internet. Living where we do, they were the only ones who could get us wireless internet. It works really fast and the guy who came to install it was very polite and nice.

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