Puttin' On The Ritz

★★★☆☆
  • 1615 E Holyoke Ave

    Spokane, WA 99217

    Map & Directions
  • 509-465-2128

About Puttin' On The Ritz

Details

Food

Food
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Honestly, hiring Shannon and Putin' on the Ritz is the biggest regret my husband and I have with our wedding. The food was pretty good, although the meat was a little rubbery. It's the service that is the problem. Shannon is incredibly

3
★★★★★

Honestly, hiring Shannon and Putin' on the Ritz is the biggest regret my husband and I have with our wedding. The food was pretty good, although the meat was a little rubbery. It's the service that is the problem. Shannon is incredibly

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TAKE YOUR BUSINESS ELSEWHERE. Is it possible to give less than one star?? Shannon "catered" my daughter's wedding reception. When we arrived at the reception I was surprised to see a 10 year old girl in a sloppy t-shirt and a much too big apron standing front and center with a tray of hors d'oeuvres. All of the servers were dressed and groomed inappropriately for a wedding...baggy shorts, long hair hanging in their faces...I was embarrassed in front of our guests. And then there was the food. Not exactly what was promised. I'm guessing the meat was from a previous event. It was dry and rubbery. We were promised blackberries which never appeared (and they are definitely in season). The "mini pizzas" were from the frozen food section in the grocery store right out of the cardboard box and cut into small pieces.

1
★☆☆☆☆

TAKE YOUR BUSINESS ELSEWHERE. Is it possible to give less than one star?? Shannon "catered" my daughter's wedding reception. When we arrived at the reception I was surprised to see a 10 year old girl in a sloppy t-shirt and a much too big apron standing front and center with a tray of hors d'oeuvres. All of the servers were dressed and groomed inappropriately for a wedding...baggy shorts, long hair hanging in their faces...I was embarrassed in front of our guests. And then there was the food. Not exactly what was promised. I'm guessing the meat was from a previous event. It was dry and rubbery. We were promised blackberries which never appeared (and they are definitely in season). The "mini pizzas" were from the frozen food section in the grocery store right out of the cardboard box and cut into small pieces.

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I find it hard to believe that anyone can post what they want on the internet without the facts to back them up. I can only hope that any potential clients take the time to ask me directly about what really happened instead of believing part of the story. I take care of over 100 clients each year and have no problem with my customer service.

2
★★★★★

I find it hard to believe that anyone can post what they want on the internet without the facts to back them up. I can only hope that any potential clients take the time to ask me directly about what really happened instead of believing part of the story. I take care of over 100 clients each year and have no problem with my customer service.

Pros: Great service

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I received horrible service from this company also, Shannon has no concept of customer service. I admit i was a little late on getting back to Shannon after we had put down our $100 deposit well i call to make an appointment to bring in my contract and go over some things with her i set up a time to meet with her and realised the time would not work for my mother in law so i emailed her to reschedule...well she emailed me back and said if i reshedual on her one more time she wasn't going to be my caterer so i told her fine you have been rude to me every-time i have talked to you and made this horrible for me i didn't even want to ask her some of the questions i wanted to because of how she would respond. She was on my time, i am the bride this is about me not what was best for her. I suggest that anyone who is thinking about using them for there wedding should take there business elsewhere! The food was horrible and so where the people who worked there i don't even see how Shannon can say she is a caterer and in this business. TAKE YOUR BUSINESS ELSEWHERE I DID AND I AM SO GLAD

1
★☆☆☆☆

I received horrible service from this company also, Shannon has no concept of customer service. I admit i was a little late on getting back to Shannon after we had put down our $100 deposit well i call to make an appointment to bring in my contract and go over some things with her i set up a time to meet with her and realised the time would not work for my mother in law so i emailed her to reschedule...well she emailed me back and said if i reshedual on her one more time she wasn't going to be my caterer so i told her fine you have been rude to me every-time i have talked to you and made this horrible for me i didn't even want to ask her some of the questions i wanted to because of how she would respond. She was on my time, i am the bride this is about me not what was best for her. I suggest that anyone who is thinking about using them for there wedding should take there business elsewhere! The food was horrible and so where the people who worked there i don't even see how Shannon can say she is a caterer and in this business. TAKE YOUR BUSINESS ELSEWHERE I DID AND I AM SO GLAD

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Puttin in the ritz is a business without a heart. They called me the day of my grandfather's funeral and screamed at me because the check I had sent, had not arrived (which was not yet late due to the terms of our agreement). I offered to pay with a card, and they refused saying that didn't trust my mom's credit card. They threatened to cancel my wedding reception. They then went on to yell at my mother (who had just had her father's funeral), saying that they were "sorry she was having a family crisis but it wasn't their problem." Then, the next day when my wedding was called off, they did not refund a cent. When we asked them to deliver the food to the hotel instead of to the reception site, they refused. My uncle went to pick it up and they gave it to him frozen. They still charged us for a keg that was not delivered and servers that were not used. DO NOT use their services. Saving a dollar or two is not worth it.

0
★☆☆☆☆

Puttin in the ritz is a business without a heart. They called me the day of my grandfather's funeral and screamed at me because the check I had sent, had not arrived (which was not yet late due to the terms of our agreement). I offered to pay with a card, and they refused saying that didn't trust my mom's credit card. They threatened to cancel my wedding reception. They then went on to yell at my mother (who had just had her father's funeral), saying that they were "sorry she was having a family crisis but it wasn't their problem." Then, the next day when my wedding was called off, they did not refund a cent. When we asked them to deliver the food to the hotel instead of to the reception site, they refused. My uncle went to pick it up and they gave it to him frozen. They still charged us for a keg that was not delivered and servers that were not used. DO NOT use their services. Saving a dollar or two is not worth it.

Pros: NONE

Cons: EVERYTHING

Message from Puttin' On The Ritz

Don't believe everything you read on the internet! Call for the whole story! Both these reviews are lies!

 

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