Hidden Valley Smiles

★★★★☆
  • 12715 Bel Red Rd Ste 202

    Bellevue, WA 98005

    Map & Directions
  • 425-637-6997

About Hidden Valley Smiles

Categories
Hours
Mon-Fri, 8am-5pm, Lunch, Noon-1pm

Health & Medical

Health & Medical
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4.3333 6
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Hidden Valley Smiles cancelled my appointment twice with only an hour away notice from the appointment. I had to reschedule my daily meetings at work because of this twice now. Worse of it, the next appointment they could offer me was

3
★★★★★

Hidden Valley Smiles cancelled my appointment twice with only an hour away notice from the appointment. I had to reschedule my daily meetings at work because of this twice now. Worse of it, the next appointment they could offer me was

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Wonderful and caring dentist. Dr. Bill and Peter Wong are great dentists. Recommend highly based on their personal touch and state of the art office.

5
★★★★★

Wonderful and caring dentist. Dr. Bill and Peter Wong are great dentists. Recommend highly based on their personal touch and state of the art office.

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Went to them because of their great reviews. Great wonderful staff and very caring doctors. It's refreshing to see doctors going all out to make sure you're happy.

5
★★★★★

Went to them because of their great reviews. Great wonderful staff and very caring doctors. It's refreshing to see doctors going all out to make sure you're happy.

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I would highly recommend this Dental Office. I have been seeing Dr Peter Wong and Dr Bill Wong at Hidden Valley Smiles for about three and a half years now and they are the best dentists I have had. They really know their stuff. The name "Smiles" rings true as everybody, from the receptionists to the assistants to the dentists greet you with a warm-hearted smile. Dr Peter Wong has performed basic services on my teeth and has kept them in good working order. Dr Bill Wong has given me orthodontic treatment and not only has he straighted my teeth, but it has (surprisingly) been pain free. They have a large clean office and an excellent location - I am glad to have discovered them.??

2
★★★★★

I would highly recommend this Dental Office. I have been seeing Dr Peter Wong and Dr Bill Wong at Hidden Valley Smiles for about three and a half years now and they are the best dentists I have had. They really know their stuff. The name "Smiles" rings true as everybody, from the receptionists to the assistants to the dentists greet you with a warm-hearted smile. Dr Peter Wong has performed basic services on my teeth and has kept them in good working order. Dr Bill Wong has given me orthodontic treatment and not only has he straighted my teeth, but it has (surprisingly) been pain free. They have a large clean office and an excellent location - I am glad to have discovered them.??

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Peter has a nice smile. He is a short guy seems very nice to start. The office looks nice. When I first saw him, the first visit turns out to be the beginning of endless dental work. It wasn't until later that I realized a lot of these "required" work were not necessary. It is basically the way they make extra money and to cause the patients additional pain and suffering. Worst of all, these extra work actually CAUSe further problems thus results to more visits and more money for them.
As for me, Peter did a number of fillings. These were done by my previous dentist who retired. Peter said they needs to be redone. 2 of the teeth hurt and became very sensitive after his work. When I called the office, their office people won't let patient talk with the doctor directly. Instead, these front desk clerks (who are NOT trained professionals) are trained to give medical instructions to patients and turn them away. After complained so many times over 2 months, I finally had to made an appointment for another reason so that I can see the doctor; not the front desk girl. Peter checked the aching teeth. He ended up drill out the new filling he did and redid the filling. The problem still exist afterward but is slightly better (or am I used to the pain now?).
As I was in the waiting room, I've heard many times that patient complains similar problems as what I have. There must be a big group of people suffering under Peter's hands.
I ended up going to another dentist after 6 months under Peter (it was toooooooooo loooooooong!). My new doctor offers 100% attention during each treatment and is so much more detailed and careful on my teeth. My new doctor does charge more for his services. But it is still MUCH cheaper considering I don't need all the unnecessary treatments - especially the pain and suffering.

0
★☆☆☆☆

Peter has a nice smile. He is a short guy seems very nice to start. The office looks nice. When I first saw him, the first visit turns out to be the beginning of endless dental work. It wasn't until later that I realized a lot of these "required" work were not necessary. It is basically the way they make extra money and to cause the patients additional pain and suffering. Worst of all, these extra work actually CAUSe further problems thus results to more visits and more money for them.
As for me, Peter did a number of fillings. These were done by my previous dentist who retired. Peter said they needs to be redone. 2 of the teeth hurt and became very sensitive after his work. When I called the office, their office people won't let patient talk with the doctor directly. Instead, these front desk clerks (who are NOT trained professionals) are trained to give medical instructions to patients and turn them away. After complained so many times over 2 months, I finally had to made an appointment for another reason so that I can see the doctor; not the front desk girl. Peter checked the aching teeth. He ended up drill out the new filling he did and redid the filling. The problem still exist afterward but is slightly better (or am I used to the pain now?).
As I was in the waiting room, I've heard many times that patient complains similar problems as what I have. There must be a big group of people suffering under Peter's hands.
I ended up going to another dentist after 6 months under Peter (it was toooooooooo loooooooong!). My new doctor offers 100% attention during each treatment and is so much more detailed and careful on my teeth. My new doctor does charge more for his services. But it is still MUCH cheaper considering I don't need all the unnecessary treatments - especially the pain and suffering.

Pros: Initial visit, office appearence

Cons: The results of their dental work causes further problems

.

I really liked this office. The doctors were wonderful, and their technology was the best. They were very polite and tried hard to make you feel good about your teeth and how you had been caring for them. My kids loved them.

The office staff was generally nice, but were Jekyll and Hyde if you missed an appointment. I had a major family crisis which blew everything off my schedule, and missed like 2 appointments in one week. I got a haughty, contemptuous message from their office girl, saying they were charging me for the missed visits and cancelling all future visits. Unfortunately, I won't be going back for this reason.

2
★★★★☆

I really liked this office. The doctors were wonderful, and their technology was the best. They were very polite and tried hard to make you feel good about your teeth and how you had been caring for them. My kids loved them.

The office staff was generally nice, but were Jekyll and Hyde if you missed an appointment. I had a major family crisis which blew everything off my schedule, and missed like 2 appointments in one week. I got a haughty, contemptuous message from their office girl, saying they were charging me for the missed visits and cancelling all future visits. Unfortunately, I won't be going back for this reason.

Pros: Doctors, hygenist, nice gifts

Cons: office staff, cancellation policy

 

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