Dick Says Yes Vancouver

Couldn't have a had a better experience!
Jake is amazing to work with!

My husband and I were disappointed when the cost to replace the engine in my car meant we would have to head to a dealership and finance a vehicle so I could drive something reliable. I read the online reviews for Dick Says Yes and still had butterflies in my stomach at the thought of having a car payment and trying to get a loan. From setting up the appointment to finalizing the deal, the entire experience was a piece of cake. Our credit is far from perfect; but while we were waiting for numbers from the lender Jake's insight and knowledge of how credit scores work helped us understand some ways we can work toward improving our score - some simple tips I had no idea about. I walked away with a great car and I even learned a lot about how to improve our score quickly based on our specific credit situation. We even got a personal phone call from the local lender within a couple days of our purchase. I would highly recommend Dick Says Yes and Jake Adams specifically to my friends and family and anyone (call ahead to make an appointment and request him specifically is what I recommend) - especially if you are in a situation where credit might be a problem but having a good reliable car is a necessity.

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I must say my experience with Dick says Yes was awesome. I was referred to them from a friend of mine who said to contact Jim (sales dude) because he was straight up on everything. I can honestly agree with her. From the time we walkin thur the door to the time we left, not once did I feel like they were trying to rip me off or sugar coat my situation. Here's my situation:
Credit score 550-600
Car loan $7900 (only worth $5100)
123,000miles (2002)
Interest rate 33%
Money down $400

Now I've been to plently of car dealerships that have told me that I needed better credit, more money, blah blah. Then they would give or present me a car not even your 80 yr old grandma would want to drive. But not here. Jim spoke with the financial folks in the back and within an hour he had presented me with a 2009 Ford Focus w/only 17K on it. I mean it was sweet, however I can't drive a stick so I had to pass it up.

So it was back to the drawing board. This time Jim let me & my boyfriend search their inventory for a car we liked. Once we found one, he presentd to the finanical guy (Robert) and it was a GO! I can not express how greatful I am for both of them. My payments are a little higher than what I was previously paying but I got GAP insurance and theft protection so I am not complaining. My interest rate dropped significally and the process only took 4 hours total.

I will definitely be back to get my second car in a couple of years because of how honest they were.

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We just bought a car through them and our wonderful salesmen was Jim. It was a fantastic experience. The staff was so helpful and were able to work with us and our difficult schedule. We appreciated the great service and the awesome car they managed to help us get. Thank you guys so very much! Very highly recommended!

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I bought my 2005 Dodge Neon from Dick Hannah 2 weeks ago it was on a Thursday evening.
I had a good experience buying the car from Nick. He was professional and understanding of what kind of car I needed and put all the personal touches on it. Nick was awesome and I enjoyed doing business with him. I know the rest of my review is out of his hands, but he honestly is the reason why I am not giving a 1 Star Review.
I was happy I was able to get financing being that my credit is not impeccable and was happy with it when I drove off the lot, even through the whole process took about 4-5 hours.
2 days later, on the Saturday, I took the Neon through DEQ, it passed with flying colors, then later that same day realized that the floor on the passengers side seat was soaking wet. I tried to see if I could trace where the water was coming from and estimated that it is either coming from the windshield or assumed the heater core or the AC was leaking, intensely. I have a shop vac in my garage and I started extracting water from the passengers side floor, an hour and 3 gallons of water later, it was a little less flooded. I kept my eye on it the whole time, I was pretty nervous to drive anywhere because I didnt want to hurt the car but I did anyway.
I called Dick Hannah, it took me about 2 days and 4+ times calling before I got a response and explained the situation and asked them to fix it. I also asked them if they could check out my radiator fluid, it looked like an icky brown.
Last next Monday I bought my car in, I had to take a day off work since I am coming from Portland and my job is much too far from public transportation to arrange anything else. The lady that works in the Service Dept said that the windshield man worked his magic when he was done they let the car sit for a while and called me and told me that they took a high pressure water hose to the windshield after it was resealed and didnt notice anymore leaks. They were willing to flush out the radiator fluid but wanted to charge $100.00.
This morning when I got into my car, guess what? The passengers side floor is flooded again! This time it is worse than last time. Mind you I didnt drive it at all over the weekend but this is so un cool! I know its coming from behind the glove box, but nothing in the glove box is wet. I just bought the darn thing and it smells like mold, and every time I take a right hand turn it sounds like someone is splashing in a swimming pool.
I hate to sound like Im a bitchy customer, because Im actually really cool and I understand that crap happens but I have to say that I am regretting doing business here due to their lack of response to this issue and I am sad to think that I actually thought these were good proactive people. They didnt get it right the first time, they didnt get it right the second time. Are they even going to try to fix it the 3rd time or are they going to charge me an arm and a leg? Who knows if this will ever get fixed. At this point I wouldnt recommend this business to anyone.

I would like to see this issue resolved once and for all, once it is resolved then I would love to give Dick Says Yes a good review but in the meantime..

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I went to Dick Says Yes not fully confident I was going to be able to purchase a new car, especially considering my financial history. I was truly impressed by the service that I received. My salesman, Corey Fortner and the financial coordinator Robert were both very friendly and approachable, and were willing to work within my limitations. I was very excited when I left the lot with my new car. I cannot say enough positive things about my experience. I will defenitley return to Dick Hannah for my next purchase.

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My girlfriend and I recently went in to Dick says yes and was looking at getting an auto loan. Granted the car was for my girlfriend but I had a wonderful time working with there staff. They were never pushy and were extremely honest, I was actually very surprised how honest my sales person was, and that was Jake Adams. At one point the store manager Chris came and spoke to us and he was very personable and gave us a good laugh. As far as any negative reviews that I read before giving them a chance, they are false, I would recommend all my friends and family to go see Jake and Chris at Dick says yes in Vancouver. Thanks to all of you for your professionalism.

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I would suggest to anyone that they do a little bit of research into the Kelly Blue Book values of the cars included in their inventory prior to wasting time here. Pick a car from inventory...any car. In most cases cars are being sold for far more than they are worth. Many cars have high mileage as well. So yeah, maybe you CAN get a car with less than perfect credit. But does it mean that just because you have less than perfect credit that you should get beat over the head? Would hate to see the interest rates on the loan with their finance company as well. I was told these loans are called "high risk" for people that have less than perfect credit. Another word that comes to mind for me is called "predatory lending".

As for my situation...I called to look at a car which was priced at nearly 2000 dollars over bluebook value as it was because and only because of the fact that the car had low mileage...the only one in its class that did. I was reluctant to go there in person and waste my time if the price of the car was not negotiable, it being way over blue book value so called. Talked to two people. One told me the price was non-negotiable, the other said may be able to come down some on price. Got the run around. Was told I would be emailed paperwork to fill out. Never came. Because of my admitted credit mistakes felt I was in a position to have to deal with what I feel are "predatory lenders". I work for cash but was told to send bank statements by fax when replying to emailed application. Application never was sent. I called again and asked if I could just fax the statements from my two banks...three months statements from both banks. Was told to fill out online application. Had trouble with that. So said screw it. Between the two bank statements, my deposits are ten times more than they said were necessary over the phone. Luckily for me, not really in a position where I have to have a car. Was just looking for a car somewhat better than what I have...but I do have a car and it runs.

I have worked hard to get where I am now at but past credit mistakes continue to haunt me. Despite that, I would have been able to demonstrate on paper that I have ten times more cash deposits in bank accounts than they are asking for, had they only let me fax the statements and handled the situation correctly.

BOTTOM LINE...cars are for the most part all well over priced in comparison to fair market value and loans are high risk aka predatory. Do the homework for yourself on these points BEFORE you buy. Don't get sucked in and beat over the head just because you have bad credit. It just isn't worth it.

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My recent experience with Dick Says Yes was great! When I applied online for a used car, I got a call back from salesperson, Jake Adams. He was awesome, kept in contact with me when I was ready to get a car. when we finally met, there was no drawn out process, he did everything he could to get me into a vehicle I would love. I have a poor credit history but he worked really hard to find a finance company that would give me a chance to rebuild my credit. I was financed into a 2006 Pontiac Grand Prix with all the bells and whistles and it only had 56,000 miles!!! Jake did a great job and the sales staff were very friendly. I would recommend this dealership to all my family and friends and advise them to ask for Jake Adams! Dick Says Yes Rocks!!!!!!

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I was helped by Nick Barnes. He does a good Job explainning how the whole process works. I could not believe that I could get a nice car even with a bad credit.
Good staff. Thank you all!!!!

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As someone with a couple credit hiccups I was a little worried about going car shopping. The hassle and embarrassment usually associated with buying a car are enough to set someone over the edge. Dick Says Yes completely derailed that train of thought. From the beginning all the way to the end, I was extremely impressed. Nick Barnes, my salesman, was incredibly helpful. Never pushy and always honest, Nick helped get me into the perfect car. He made a customer for life out of me. Since purchasing my car 4 days ago, I've been telling everyone I know to go see him. I will never buy a car anywhere else! Thank you, Nick!

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I recently purchased a car from Dick Says Yes, the salesman Jacob Adams was extremely professional and put my car buying fears at ease. Jacob was very respectful, knowledgeable, and seemed to really care about his job. I felt like he did everything he could do to make the process as smooth as possible, and he went above and beyond, helping me find the perfect car for me. I couldn't ask for a better experience or a better person to help me through my first car purchase. If you are looking to purchase a car I highly recommend Dick Says Yes and Jacob Adams as your salesman.

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We recently purchased a used car from Dick Hannah in Vancouver, WA. Our sales rep, Robert Garrett, made the experience extremely pleasant. They had a reasonable price on the car and were able to also give us a decent amount for our trade-in. From walking in the door to leaving with a gorgeous car, the process only took about 2-1/2 to 3 hours instead of an entire day. Best of all.... we now own a car that makes you look back at it and smile!! We would highly recommend Dick Hannah and Robert if you are in the market for a car. :)

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There are various reasons why I decided to purchase a vehicle. Among these reasons were the need for a second vehicle, and a way to rebuild my credit. I heard that Dick Hannah Dealerships worked with people like myself who didn't qualify at most other dealerships, so I decided to apply online and hoped that I qualified to purchase a vehicle at Dick Hannah. I recieved a call the following day from Nick Barnes, a salesman at the vancouver, WA Dick Hannah Dealership, and was estatic when he told me that he would be able to help me finance the purchase of a vehicle without any limitations, which meant I could choose the vehicle of my choice. Meeting with Nick was a great experience, he was very helpful and even stayed late after closing hours to work around my very tight schedule. I am extremely satisfied with the customer service Nick and everyone at Dick Hannah provided me, I was able to test drive the vehicle, finance it, and drive it home all in the same day. Nick has earned my business and I will refer everyone I know to him. Thank you Nick, and thank you Dick Hannah for giving the opportunity to rebuild my credit with an awsome 2009 Ford Mustang.

- Jose A Gonzalez

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Dick says yes? Well this is my experience I had been working w/ Nick the salesmen great kid.when I arived from the Tri-cities over 3 1/2 hours away we went for a test drive nice car. Sale went fast as expected I really wanted this Cadi. It sold its self. The first problem was when I asked if they could put Gas in the car was on Empty the answer was no. when we left some time after 8 pm. the second problem the car charger didnt work and the horn wasnt working either. now we headed home to wake up the next day to notice the tow package was missing? You can see where it was bolted on? When I called they told me it never had one? But its said it did in the add ? The sales manager said to bad. Not what I expected to hear. customer service ? Sound like I got taken. Cant wait to ear back.

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We went to the dealership to meet our Salesperson at 5pm. Unfortunately due to rush hour traffic, we were twenty minutes late and our Salesperson was with another customer. They sent out some assistant guy to help us, and this assistant guy didn't know much about cars. So after we got the financing part out of the way, this guy brings out a nice 2009 Hyundai and we tell him we don't want a Hyundai. Without telling us any features of the car, he says okay and tells us to pick ones we like. I pick a Dodge, a newer 2008 Avenger, and tell him we like it. He brings it around for a test drive and during the test drive I ask him if the car is in good condition. The man actually tells me he doesn't know but that he assumes it is okay. So we are very underwhelmed with him and made the decision without him. Jake came out to help us after we had decided already but was very nice and knowledgable. I wish he could have helped us! Or another actual Salesperson. He helped us through our financing and did a great job with that and answered all the questions the first guy didn't.

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Picture this if you will. Worse credit possible no dealer would even call me back, and then... Jake Adams from Dick Hannah out in Vancouver, WA not only got my fiance and I in to a car I would have never thought I could get in but his natural ability to provide warm friendly customer service was beyond anything we have ever experienced!!! No joke Jake went over and beyond any rep for a company and he should be promoted because he shows you that you are no different and you deserve a chance to drive again like anyone, not only did he help us get to Dick Hannah but he had a great sense of humor, very easy going, and a great listener when it comes to your needs. I honestly believe I will never find a representative that can do it like Jake can. He has a servants heart and you can not fake that. I will refer anyone I know looking for a car to him because he is the real deal. Dick Hannah says Yes when everyone and I mean everyone said No!!! If there were a pick of destiny Jake owns it!

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Highly recommend the Vancouver Dick Says Yes! Highly knowledgeable staff and extremely friendly! Robert Garrett was a great sales person and was wonderful to deal with! Gold star for you guys at DSY!

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I went into The "Dick Says Yes" dealership in Vancouver and traded my gas guzzling SUV in for a more economical sedan. I worked with NICK BARNES & his manager Rueben. To Start Nick went the extra mile by taking me across town to find my title. He also helped move three different car seats & all the stuff that is in a family car. It was good practice because he is hours away from being a first time dad. Rueben was willing to make the deal right in minutes rather than hours!! Doing paperwork was a breeze with the kind & funny Rachel! Go here if another dealer has told you no. Also go here to be able to access thousands of cars & trucks. Ask for NICK BARNES !!!

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I highly recomend Dick Says Yes and more specificly salesman Jake Adams. My wife and I went to the lot just to look at a vehicle and ended up going home with a great new Acura. The biggest reason we purchased a car that day was because of Jake. He was laid back, knowledgable, and very patient. Thanks again for the great vehicle Jake!

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I recently had the pleasure of purchasing a new vehicle at Dick Says Yes, and for the first time my car buying experience was GREAT!! I didn't go into the lot to buy a car at that moment, but after test driving and talking with the car salesmen I decided to go inside and crunch some numbers. I had the pleasure of purchasing my car from Jacob Adams, and if it hadn't been him, I doubt that I would be driving my new Acura!! He was very knowlegable, helpful, and not pushy at all. It was a pleasure working with and meeting him! Thanks Jacob!!!

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I worked with salesman Jake Adams, and wouldn't have had it any other way. Jake was very attentive, and helpful. He helped me find just the right car for me. I love my new car, thanks Jake!!

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I highly recommend Dick Says Yes To Everyone! I am a previous Dick Hannah Customer and I was very impressed with how I was treated at Dick Says Yes. I looked at many cars. I made many phone calls. I did everything to try and get out of my Honda Element that I had, because I no longer wanted an SUV but a car. I even was going to go to some other dealerships, but a call from Rachel at Dick Says Yes made me realize that I shouldn't go anywhere but Dick Hannah. After two visits to Dick Says Yes, the first being unsuccesful because I think I was looking for cars that were nice but that just wouldnt fit my circumstances (income and credit). I went back a second time. Both times I worked with Jake Adams. We looked at a bunch of cars and finally found a Jetta that Jake was almost sure he could put me into. It was really nice, fully loaded and low mileage. They made it happen! They did everything to put me in that car! I even went back to the dealership a second time to resign paperwork because the lender wanted the financing to be at a particular amount financed. Mind you they already had made so many exceptions but they even were able to lower my payment by another $35 dollars from 310 to 275 a month in order to meet the request of the lender. So in other words they cut the price even more. Bought a 15,000 dollar Jetta For About 10,700. Great Deal Anyways! They really want to make you happy. The Customers For Life Program is great! (Tires For Life, Car Rental, Car Washes For Life Plus Many Other Great Benefits) Go to Dick Says Yes Vancouver! You wont regret it. Dick Hannah Is AWESOME!

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I had a great experience working with Dick Says Yes! This was my first car buying experience and the sales staff was expescially helpful and did not preassure me in any way. Jake couldn't have been a better person for me to work with. He took all the stress out of purchasing a car & actually made it a fun experience! It was actually a fairly quck process, which I was not expecting.

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Wonderful, Wonderful, Wonderful!!! Such a fantastic experience! Stress free in a fun and friendly environment. We felt comfortable and at ease with everyone who helped us! Thank you Jake Adams, Rachel Best, Ruben and James for everything!!! We will definitely be shopping with Dick Says Yes for all of our future cars too!

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Purchased a 2007 Dodge Caliber and found the staff and help to be outstanding. No pressure. No tricks. Just good friendly service and assistance. The financing was a breeze and the environment of the lobby was like a comfortable coffee shop. We couldn't be happier! Special thanks to Robert Garrett for being such a great sales consultant.

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I've had a few bad experiences with other local dealers that treated me as if I was a bankrupt debtor (despite the fact my current credit report shows 8 accounts all rated perfect). So I decided to call Dick Hannah and they were great! I submitted my initial app online, and literally got a call back in 60 seconds from Dana Carter who was very courteous. I made an appointment for that same evening, went in, and my experience continued to get better. Rock & Rachel and all the staff there were great to deal with. Although I wasn't able to secure the financing rate I wanted at that moment, I was still financed and treated like a person, not a number. I bought a pre-owned car that was in better condition than many of the "Certified" pre-owned cars I viewed at other dealers. It had low miles, was in great condition, and the price was pretty fair for what I got. As someone who works in a customer service and finance based business, I can say hands down that Dick Hannah is the place to go if you're tired of the "usual" car buying game.

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Everyone at this dealership was awesome! Jeff Newell and Mike Alstrom were attentive and allowed me look for a car I knew I would be happy with. I was finally approved for a car I love, which was no easy feat. I am extremely happy with both the car and the price I paid for it.

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my car buying experience was long and drawn out, but still fantastic! Jeff Newell at dick says yes in Vancouver, WA was absolutely amazing. Very friendly and helpful, and with all the time we had to wait for the financing paperwork, he was happy to sit and just talk with me, I will be continuing my business with them in the future!

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We recently purchased a certified used Honda from the Hazel Dell location. The salesman (Noah Rodeman) was extremely professional, knowledgeable and did not pressure us towards buying any of the cars we test drove. He simply answered all of the questions we asked honestly. Overall, our experience working with this dealership was extremely positive. I highly recommend this dealership and especially the sales person we worked with, Noah Rodeman.

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