Infinity Internet

★★☆☆☆
  • 1101 SE Tech Ctr Dr

    Vancouver, WA 98683

    Map & Directions
  • 360-735-3700

Computer & Internet Services

Computer & Internet Services
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Avoid Infinity Internet at all costs. We experienced the exact same treatment by this company as the previous posters. Hours on the phone, unreasonable terms, they will not accept emails and will not verify if they received faxes that

3
★★★★★

Avoid Infinity Internet at all costs. We experienced the exact same treatment by this company as the previous posters. Hours on the phone, unreasonable terms, they will not accept emails and will not verify if they received faxes that

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"You can buy better, but you can't pay more" I had service with them for over 3 years. Then I found something much better for much less money and decided to cancel my service. I couldn't get anyone on the phone to talk to me. On hold for over 30 mins. On hold for their online chat for over 30 mins. This was on a Friday mid morning, regular business hours. Had to cancel by email and reject the next auto pay charges.

1
★☆☆☆☆

"You can buy better, but you can't pay more" I had service with them for over 3 years. Then I found something much better for much less money and decided to cancel my service. I couldn't get anyone on the phone to talk to me. On hold for over 30 mins. On hold for their online chat for over 30 mins. This was on a Friday mid morning, regular business hours. Had to cancel by email and reject the next auto pay charges.

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Had a full cabinet there for nearly 4 years. In the middle of my contract, they suddenly throttled my bandwidth from 10Mbit to 2Mbit without notifying me. Since my contract specified 10Mbit, I contacted them and was informed they "didn't offer that package anymore". They also told me that despite the fact they were violating the terms of the contract, they still expected me to uphold my end (that is, pay the same rate for the lesser service).

I should also mention that despite having a pretty nice facility, they are rather sloppy. They had insufficient cooling for long periods that caused several server outages (I was forced to leave my cabinet doors open during the summer months) and at least two complete power outages during my time there.

You can get much better hosting at a much better price elsewhere in Portland.

0
★☆☆☆☆

Had a full cabinet there for nearly 4 years. In the middle of my contract, they suddenly throttled my bandwidth from 10Mbit to 2Mbit without notifying me. Since my contract specified 10Mbit, I contacted them and was informed they "didn't offer that package anymore". They also told me that despite the fact they were violating the terms of the contract, they still expected me to uphold my end (that is, pay the same rate for the lesser service).

I should also mention that despite having a pretty nice facility, they are rather sloppy. They had insufficient cooling for long periods that caused several server outages (I was forced to leave my cabinet doors open during the summer months) and at least two complete power outages during my time there.

You can get much better hosting at a much better price elsewhere in Portland.

Pros: Nice facility.

Cons: Everything else.

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This comment is entirely the opinion of the poster and nothing more.

I've been a customer of with Infinity Internet for many years and recently moved my private cage colocation service out of their facility.
They tend to do things like; raise rates in the middle of your multi-year contract, not let you out of any contract, auto-renew in yearly increments, renege on previously negotiated deals and make you pay more for what you already should have. Avoid at all costs.

0
★☆☆☆☆

This comment is entirely the opinion of the poster and nothing more.

I've been a customer of with Infinity Internet for many years and recently moved my private cage colocation service out of their facility.
They tend to do things like; raise rates in the middle of your multi-year contract, not let you out of any contract, auto-renew in yearly increments, renege on previously negotiated deals and make you pay more for what you already should have. Avoid at all costs.

Pros: none.

Cons: Lengthy contracts, unscrupulous, unethical.

 

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