Espresso Yourself

★★★☆☆

About Espresso Yourself

Food

Food
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11603 Pacific Ave S Tacoma, WA

3.0 1
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This place has great food! However, I my last few experiences there have left me feeling pretty frustrated about the service. My recommendation is go there and get take-out, and don't expect to be able to take your family there comfortably.

I was there with my baby a few months ago and asked for a high chair. The cashier simply replied that they don't have them. I asked if they were in the process of getting one, and she said no. She might have said a reason why they don't have them, or that they do want families to feel welcome there. I left feeling like they must not want children there. Fine. They will miss out on that business.

I was there again today and was blatantly cut in front of by another customer, who literally stuck her card out in front of me to be rung up. The cashier took her money, and even after I stated that I was in line first, made no apologies or remarks whatsoever. Did they know this other customer so well that she is valued more than another person waiting in line? I don't know, because the service recovery here was so poor. I am left trying to decide if I will go here again...

Apparently I am not a valued customer.

1
★★★☆☆

This place has great food! However, I my last few experiences there have left me feeling pretty frustrated about the service. My recommendation is go there and get take-out, and don't expect to be able to take your family there comfortably.

I was there with my baby a few months ago and asked for a high chair. The cashier simply replied that they don't have them. I asked if they were in the process of getting one, and she said no. She might have said a reason why they don't have them, or that they do want families to feel welcome there. I left feeling like they must not want children there. Fine. They will miss out on that business.

I was there again today and was blatantly cut in front of by another customer, who literally stuck her card out in front of me to be rung up. The cashier took her money, and even after I stated that I was in line first, made no apologies or remarks whatsoever. Did they know this other customer so well that she is valued more than another person waiting in line? I don't know, because the service recovery here was so poor. I am left trying to decide if I will go here again...

Apparently I am not a valued customer.

Pros: Amazing sandwiches

Cons: Poor customer service recovery/ not family friendly.

 

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