Island Hardware & Supply

★★★☆☆
  • 21 W Beach Rd

    Eastsound, WA 98245

    Map & Directions
  • 360-376-4200

3.3333 3
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I'm sorry Lee but you are either the competition or completely lost. I"m a contractor on Orcas Island who refused to use a lumber yard other than Island Hardware and Supply because IHS has great customer service and the best return policy that I've encountered in a lumber yard. Their prices compare to any on the mainland and their product is usually of higher quality. They go out of their way to make the customer and their employees happy.

5
★★★★★

I'm sorry Lee but you are either the competition or completely lost. I"m a contractor on Orcas Island who refused to use a lumber yard other than Island Hardware and Supply because IHS has great customer service and the best return policy that I've encountered in a lumber yard. Their prices compare to any on the mainland and their product is usually of higher quality. They go out of their way to make the customer and their employees happy.

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The staff is rude and ignore you when you need help. You are treated like a criminal if you have a return. Managment is non-existent and staff make up new policies as they go along even ignoring their own posted return policy. If they are having a bad day you'll know it and suffer for it. They may have an island monopoly on some items but, in the future, I will pay the ferry fee and take the time to go to the mainland rather than support these people.

1
★☆☆☆☆

The staff is rude and ignore you when you need help. You are treated like a criminal if you have a return. Managment is non-existent and staff make up new policies as they go along even ignoring their own posted return policy. If they are having a bad day you'll know it and suffer for it. They may have an island monopoly on some items but, in the future, I will pay the ferry fee and take the time to go to the mainland rather than support these people.

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We went to their fathers day events one year. It was really fun. The kids made a stepping stone for their dad and we ate breakfast. They have good customer service and a large selection of hardware supplies.

4
★★★★☆

We went to their fathers day events one year. It was really fun. The kids made a stepping stone for their dad and we ate breakfast. They have good customer service and a large selection of hardware supplies.

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