Beacon Cleaners & Laundry

★★★☆☆

About Beacon Cleaners & Laundry

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Personal Services

Personal Services
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An employee mistakenly filed my clothing under another customers name and refused to give me it back! First they wanted some sort of "proof" they where mine, and then they refused to call the other person and even verify that they had clothing out. It took 5 days of me calling every day, until I finally called the main location for assistance. It took the dry cleaning driver to finally call the other guy and verify that he didn't have any dry cleaning there! When the issue was supposedly resolved, and I went down there to get my clothes, they proceeded to kick me out of the store because I let the other customers know what was happening with my clothing. After everything was said and done (and I had stood outside for about twenty minutes and they realized I wasn't going anywhere), they wanted to charge me for my clothes! So I paid, and I complained, and she had the audacity to say, "Well you can wait until tomorrow and talk to Cathy (the manager)" she was on the phone with Cathy this entire time, and it's not important enough to call her back? I will never use this company again and I advise against it. Everything is great until there is a problem and then good luck getting it resolved!

1
★☆☆☆☆

An employee mistakenly filed my clothing under another customers name and refused to give me it back! First they wanted some sort of "proof" they where mine, and then they refused to call the other person and even verify that they had clothing out. It took 5 days of me calling every day, until I finally called the main location for assistance. It took the dry cleaning driver to finally call the other guy and verify that he didn't have any dry cleaning there! When the issue was supposedly resolved, and I went down there to get my clothes, they proceeded to kick me out of the store because I let the other customers know what was happening with my clothing. After everything was said and done (and I had stood outside for about twenty minutes and they realized I wasn't going anywhere), they wanted to charge me for my clothes! So I paid, and I complained, and she had the audacity to say, "Well you can wait until tomorrow and talk to Cathy (the manager)" she was on the phone with Cathy this entire time, and it's not important enough to call her back? I will never use this company again and I advise against it. Everything is great until there is a problem and then good luck getting it resolved!

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Frustrated beyond belief\r
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I had Beacon clean a new pair of slacks - only worn once with a small spot on the front. They were a brushed material. When I picked them up, I was surprised that the one spot had now turned into many. They

3
★★★★★

Frustrated beyond belief\r
\r
I had Beacon clean a new pair of slacks - only worn once with a small spot on the front. They were a brushed material. When I picked them up, I was surprised that the one spot had now turned into many. They

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I have been bringing my laundry and dry cleaning to Beacon Cleaners since August 2009. I have been happy and satisfied with the service provided until approximately a month ago. Since that time I have been receiving my laundered men??s dress shirts back with wrinkles along the front. It was obviously substandard work but the clerk tried to explain it away as how the shirt folds/hangs. I asked to have the shirts redone. When I picked the shirts up the next day they looked exactly like they did when I pointed out the problem the day before. I asked the clerk to send them back because they had not been redone. I also asked her to have someone speak to the presser about the problem. The next time I picked the shirts up they were properly pressed. I was going to take my business elsewhere because of the bad attitude and service I received but I thought I would try again since they had been doing a good job the previous two months. I dropped off my husband shirts a few more times with no problems. It didn??t take long, however, before I received the same sloppy pressing with my husband??s dress shirts. I brought the problem to the clerk??s attention and asked again to have the shirts redone and have someone speak to the owner about whoever was pressing the shirts. Instead the owner chose to ignore the problem and inform me through his employee that they would not be redoing any more shirts. Needless to say, I am not taking my dry cleaning or laundry to Beacon Cleaners because they cannot do the basic function of a drycleaner (i.e. clean and press in an acceptable fashion). I am writing this review to inform the public of the sloppy business practices and horrible customer service provided by Beacon Cleaners.

0
★☆☆☆☆

I have been bringing my laundry and dry cleaning to Beacon Cleaners since August 2009. I have been happy and satisfied with the service provided until approximately a month ago. Since that time I have been receiving my laundered men??s dress shirts back with wrinkles along the front. It was obviously substandard work but the clerk tried to explain it away as how the shirt folds/hangs. I asked to have the shirts redone. When I picked the shirts up the next day they looked exactly like they did when I pointed out the problem the day before. I asked the clerk to send them back because they had not been redone. I also asked her to have someone speak to the presser about the problem. The next time I picked the shirts up they were properly pressed. I was going to take my business elsewhere because of the bad attitude and service I received but I thought I would try again since they had been doing a good job the previous two months. I dropped off my husband shirts a few more times with no problems. It didn??t take long, however, before I received the same sloppy pressing with my husband??s dress shirts. I brought the problem to the clerk??s attention and asked again to have the shirts redone and have someone speak to the owner about whoever was pressing the shirts. Instead the owner chose to ignore the problem and inform me through his employee that they would not be redoing any more shirts. Needless to say, I am not taking my dry cleaning or laundry to Beacon Cleaners because they cannot do the basic function of a drycleaner (i.e. clean and press in an acceptable fashion). I am writing this review to inform the public of the sloppy business practices and horrible customer service provided by Beacon Cleaners.

Pros: none

Cons: see review

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I think Beacon Cleaners overcharges. I had 8 items cleaned for $50. The location is excellent but the prices are way too high. I do not recommend using their service unless you are in a crunch and don't care how much it costs.

1
★★☆☆☆

I think Beacon Cleaners overcharges. I had 8 items cleaned for $50. The location is excellent but the prices are way too high. I do not recommend using their service unless you are in a crunch and don't care how much it costs.

Pros: location, turn-around

Cons: expensive, expensive, expensive

 

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