Complete Restaurant Repair

★★★☆☆
Expert repair - service - installation - NO OVERTIME EVER!

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Rent-A-Center

237 S Main St Torrington, CT

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Joseph Cote & Company

29 Hollandale Rd Danbury, CT

3.0 16
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Fast, and professional service!

5
★★★★★

Fast, and professional service!

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BEWARE of this company! Bad business practices. The technicians do not know what they are doing and I was forced to pay a lot of money to hire real contractors that knew what they were doing. The owner Mike Templeton does not care about

3
★★★★★

BEWARE of this company! Bad business practices. The technicians do not know what they are doing and I was forced to pay a lot of money to hire real contractors that knew what they were doing. The owner Mike Templeton does not care about

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I can only mirror the cautionary warnings. I can only wish that I had thought to look at reviews before calling them.\r
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They replaced a compressor and components for my business. All they had to do was test our voltage and everything

3
★★★★★

I can only mirror the cautionary warnings. I can only wish that I had thought to look at reviews before calling them.\r
\r
They replaced a compressor and components for my business. All they had to do was test our voltage and everything

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Wish I'd seen these reviews before I called these folks. $300 for a service visit and freezer isn't fixed. Tech seemed very unsure of himself. Very grey on the prices of parts and how long things would take. Found a leak and wasn't

3
★★★★★

Wish I'd seen these reviews before I called these folks. $300 for a service visit and freezer isn't fixed. Tech seemed very unsure of himself. Very grey on the prices of parts and how long things would take. Found a leak and wasn't

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If you are not an idiot, if you don't have an attorney,if you are not ready to be fuc..ed with (CEO)Michael Pendleton,please don't call this company!

3
★★★★★

If you are not an idiot, if you don't have an attorney,if you are not ready to be fuc..ed with (CEO)Michael Pendleton,please don't call this company!

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Bad Business Practices- we own small pizza place and we bought conveyor oven from them and had 90 day warrany . guss what from day one we had to call them for atleast 6 to seven time in first 30days and its only when 42 days guss what

3
★★★★★

Bad Business Practices- we own small pizza place and we bought conveyor oven from them and had 90 day warrany . guss what from day one we had to call them for atleast 6 to seven time in first 30days and its only when 42 days guss what

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We called Complete Restaurant Repair to fix our ice machine. They arrived promptly and fixed our machine within an hour of their arrival. We definitely plan on using them again.

2
★★★★☆

We called Complete Restaurant Repair to fix our ice machine. They arrived promptly and fixed our machine within an hour of their arrival. We definitely plan on using them again.

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SCAM ALERT!!!\n\nRead all of the reviews against these clowns and go elsewhere. Total scam, they will charge you way more than agreed upon and may/may not fix the actual problem. A few parts and a little labor will go from a few hundred dollars to thousands without any disclosure.

0
★☆☆☆☆

SCAM ALERT!!!\n\nRead all of the reviews against these clowns and go elsewhere. Total scam, they will charge you way more than agreed upon and may/may not fix the actual problem. A few parts and a little labor will go from a few hundred dollars to thousands without any disclosure.

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I wish I would have read these reviews first!! I employed them to fix a dishwasher. Terrible work, Terrible communication, and pricing is not disclosed. Underhanded business practices that you should not involve yourself with. I do not recomend using this company for any reason, and I wish we could get the word out on a bigger scale.

0
★☆☆☆☆

I wish I would have read these reviews first!! I employed them to fix a dishwasher. Terrible work, Terrible communication, and pricing is not disclosed. Underhanded business practices that you should not involve yourself with. I do not recomend using this company for any reason, and I wish we could get the word out on a bigger scale.

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There is one star as that is the least you can give.\r\n\r\nUse extreme caution. \r\n\r\nFollow the other advice of others in their reviews.\r\n\r\nPlease share your experience in regards to this organization. It will help everyone in the restaurant and food service industry.

0
★☆☆☆☆

There is one star as that is the least you can give.\r\n\r\nUse extreme caution. \r\n\r\nFollow the other advice of others in their reviews.\r\n\r\nPlease share your experience in regards to this organization. It will help everyone in the restaurant and food service industry.

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The appointment process is simple and efficient. We have used this vendor on several occasions for our business repair needs. They have repaired refrigerators, gas ovens, electric ovens, commercial dishwashers and other appliances. They are generally close to on time when scheduled and will call ahead if the arrival is more than 1 hour behind schedule. The employees are well dressed, appear knowledgable and friendly. \n Repair parts generally have to be ordered which requires a return visit, however the delay in receiving parts is due to the unique brands of equipment etc. and it is therefore expected. One of our issues with them is that the return visit to install the part is charged at full price without any discount which could probably be handled differently since it relates to a previously charged matter. All in all the workmanship is good. The Billing practices on the other hand are below any acceptable standards. This company has several negative reviews, all relating somehow to billing and billing practices. \nThis company engages in the practice of increasing a customers invoice by 3% if paying by credit card. Although the company discloses this practice, it is in violation of the merchant agreement as set by Visa, Mastercard, AMEX and Discover. All credit card issuers clearly state that a merchant may offer a discount for cash payments, but may not increase its invoices for the purpose of having its customers pay by credit card. We tried on 3 separate occasions to clear this up on our last invoice, however, the company's owner refused to aknowledge this and insists that it is within his legal rights to inflate invoices as long as it is disclosed. \nAt the end of the day, we felt hassled and the take it or leave it attitude clearly sends the message that this company could care less. \nIt is the terrible customer service that has made us look to a new vendor which whom we are very happy with. Complete Restaurant Repair is not a company we would recommend. Save yourself the hassle. \n

0
★☆☆☆☆

The appointment process is simple and efficient. We have used this vendor on several occasions for our business repair needs. They have repaired refrigerators, gas ovens, electric ovens, commercial dishwashers and other appliances. They are generally close to on time when scheduled and will call ahead if the arrival is more than 1 hour behind schedule. The employees are well dressed, appear knowledgable and friendly. \n Repair parts generally have to be ordered which requires a return visit, however the delay in receiving parts is due to the unique brands of equipment etc. and it is therefore expected. One of our issues with them is that the return visit to install the part is charged at full price without any discount which could probably be handled differently since it relates to a previously charged matter. All in all the workmanship is good. The Billing practices on the other hand are below any acceptable standards. This company has several negative reviews, all relating somehow to billing and billing practices. \nThis company engages in the practice of increasing a customers invoice by 3% if paying by credit card. Although the company discloses this practice, it is in violation of the merchant agreement as set by Visa, Mastercard, AMEX and Discover. All credit card issuers clearly state that a merchant may offer a discount for cash payments, but may not increase its invoices for the purpose of having its customers pay by credit card. We tried on 3 separate occasions to clear this up on our last invoice, however, the company's owner refused to aknowledge this and insists that it is within his legal rights to inflate invoices as long as it is disclosed. \nAt the end of the day, we felt hassled and the take it or leave it attitude clearly sends the message that this company could care less. \nIt is the terrible customer service that has made us look to a new vendor which whom we are very happy with. Complete Restaurant Repair is not a company we would recommend. Save yourself the hassle. \n

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Do not use them,this company is a scam.Never ever even try them because they charge double for everything they say.They charge travel time for nothing. And for 10 minutes work you have to pay $211.They charge for parts which they not put.

0
★☆☆☆☆

Do not use them,this company is a scam.Never ever even try them because they charge double for everything they say.They charge travel time for nothing. And for 10 minutes work you have to pay $211.They charge for parts which they not put.

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DO NOT USE THESE PEOPLE, THEY CHARGE 10 TIMES WHAT THE PART COSTS, THEY WILL RIP YOU OFF. I OWN A RESTAURANT AND IT COST ME 700.00 TO REPLACE A THERMASTAT IN A OVEN, RIP OFFS!!!!!!!!!!!!!!!!!!! TOTAL RIP OFFS, GOING TO BBB NEXT TO REPORT THEM!!!!!!!!!!!!!!

0
★☆☆☆☆

DO NOT USE THESE PEOPLE, THEY CHARGE 10 TIMES WHAT THE PART COSTS, THEY WILL RIP YOU OFF. I OWN A RESTAURANT AND IT COST ME 700.00 TO REPLACE A THERMASTAT IN A OVEN, RIP OFFS!!!!!!!!!!!!!!!!!!! TOTAL RIP OFFS, GOING TO BBB NEXT TO REPORT THEM!!!!!!!!!!!!!!

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DO NOT USE THESE PEOPLE, THEY CHARGE 10 TIMES WHAT THE PART COSTS, THEY WILL RIP YOU OFF. I OWN A RESTAURANT AND IT COST ME 700.00 TO REPLACE A THERMASTAT IN A OVEN, RIP OFFS!!!!!!!!!!!!!!!!!!! TOTAL RIP OFFS, GOING TO BBB NEXT TO REPORT THEM!!!!!!!!!!!!!!

0
★☆☆☆☆

DO NOT USE THESE PEOPLE, THEY CHARGE 10 TIMES WHAT THE PART COSTS, THEY WILL RIP YOU OFF. I OWN A RESTAURANT AND IT COST ME 700.00 TO REPLACE A THERMASTAT IN A OVEN, RIP OFFS!!!!!!!!!!!!!!!!!!! TOTAL RIP OFFS, GOING TO BBB NEXT TO REPORT THEM!!!!!!!!!!!!!!

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Know that when you call them, they will fix whats wrong for a huge fee, and then it will stop working soon after. They may fix the problem ""and come finish up after they order a part"", but dont be afraid, it will likely cost just as much as the first time\n\nComplete crooks and thieves\n\nWhen I called to confront about charges, I was insulted

0
★☆☆☆☆

Know that when you call them, they will fix whats wrong for a huge fee, and then it will stop working soon after. They may fix the problem ""and come finish up after they order a part"", but dont be afraid, it will likely cost just as much as the first time\n\nComplete crooks and thieves\n\nWhen I called to confront about charges, I was insulted

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This company is such a scam and imposter. They charge a tremendous travel charge for nothing, diagnose and charge for another travel charge and fixing cost double. If you complain about it, they insult and threat you. Be careful of this company.

0
★☆☆☆☆

This company is such a scam and imposter. They charge a tremendous travel charge for nothing, diagnose and charge for another travel charge and fixing cost double. If you complain about it, they insult and threat you. Be careful of this company.

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