Landis Shell

★★☆☆☆
47.271 -122.496
Map and Directions to Landis Shell

253-759-7021

2518 N Stevens St

Tacoma, WA

98406

Get Directions

Automotive

Automotive
More choices in Tacoma:
Resultset_next

Genesis Automotive & RV Repair

6220 S Tacoma Way Tacoma, WA

Resultset_next

T & T Tire Factory Inc

3711 S Tacoma Way Tacoma, WA

2.0 3
Hi! Sign in to let us know how Landis Shell was?
Write a Review
Reviews 1 - 3 of 3.
.

Unfortunately this experience was very bad and the owner thinks she has a right to keep the money for a repair that totaled my car. I have filed a complaint with the BBB. Read on for the details.

My son brought his car to Don Landis Shell after making an appointment to get a leaking water pump replaced. After one week he was told the car was repaired and ready to pick up. This was supposed to be a 5.5-hour job.

After I paid the bill, $677 + change my son started the car and it didn't sound right. We were told the mechanic was already gone for the day and that we could take the car and return the next day. My ex-husband met my son the next day at the station where he listened to it and couldn't believe the car was released to us. The timing chain was slapping the timing cover.

My ex talked with the mechanic who said he thought it was the hydraulic tensioner. He said he had a similar issue when he first started the vehicle but after a few minutes it went away. He said the tensioner had probably ruptured a seal and he already had one on order. After asking if the mechanic was qualified to do the repair, and was assured by the mechanic that he was qualified, my ex agreed to pay for the part and the mechanic would pay for the labor. We were told the car would be ready the next day.

When no one from the garage called to say the car was ready to pick up my ex went to the garage when he got off work. The car was still on the car lift. The mechanic had said he had problems and had bent a valve. I told him I was not going to pay for additional repairs that were caused by the mechanic. He said he would pay for the additional repairs himself. When I went back after the weekend, when the car was supposed to be ready again, the car was on the hoist again. When I asked what was going on the mechanic said when he pulled the head off to do the repair there was additional damage. There were two cracked pistons. At this point the engine was going to need extensive repairs and he said he couldn't pay for that himself and needed to contact his insurance company.

After another week the adjuster called and said the car was totaled. The insurance company has agreed to settle for the loss of the vehicle. I then contacted the owner, Gertrud Landis and asked for a refund for the repair that never was successfully completed and caused the vehicle to be totaled. She said she needed to contact her insurance company before she would do anything. I talked with the insurance company and they informed me that their liability was for the vehicle and not the cost of the repair or the refund. That would be the station's responsibility. When I contacted the owner again she still said she needed to talk with her insurance. I gave her the name and number of the claims manager I had been dealing with. After not hearing from her for another two days I contacted the owner again. This time she referred me to her insurance agent. This person said there was no way that the owner was going to refund the cost of the negligent repair and we should be happy with the insurance settlement. We were told by the insurance company specifically that the insurance claim was only for the loss of the vehicle. At this point there is no reconciliation with the station owner.

What we are asking for is a refund of the repair. The repair not only took a week for a 5.5-hour job, but ended up totaling the vehicle. I see no valid reason for the station owner not to refund my money. I never got back a car that was repaired and now do not have that car.

1
★☆☆☆☆

Unfortunately this experience was very bad and the owner thinks she has a right to keep the money for a repair that totaled my car. I have filed a complaint with the BBB. Read on for the details.

My son brought his car to Don Landis Shell after making an appointment to get a leaking water pump replaced. After one week he was told the car was repaired and ready to pick up. This was supposed to be a 5.5-hour job.

After I paid the bill, $677 + change my son started the car and it didn't sound right. We were told the mechanic was already gone for the day and that we could take the car and return the next day. My ex-husband met my son the next day at the station where he listened to it and couldn't believe the car was released to us. The timing chain was slapping the timing cover.

My ex talked with the mechanic who said he thought it was the hydraulic tensioner. He said he had a similar issue when he first started the vehicle but after a few minutes it went away. He said the tensioner had probably ruptured a seal and he already had one on order. After asking if the mechanic was qualified to do the repair, and was assured by the mechanic that he was qualified, my ex agreed to pay for the part and the mechanic would pay for the labor. We were told the car would be ready the next day.

When no one from the garage called to say the car was ready to pick up my ex went to the garage when he got off work. The car was still on the car lift. The mechanic had said he had problems and had bent a valve. I told him I was not going to pay for additional repairs that were caused by the mechanic. He said he would pay for the additional repairs himself. When I went back after the weekend, when the car was supposed to be ready again, the car was on the hoist again. When I asked what was going on the mechanic said when he pulled the head off to do the repair there was additional damage. There were two cracked pistons. At this point the engine was going to need extensive repairs and he said he couldn't pay for that himself and needed to contact his insurance company.

After another week the adjuster called and said the car was totaled. The insurance company has agreed to settle for the loss of the vehicle. I then contacted the owner, Gertrud Landis and asked for a refund for the repair that never was successfully completed and caused the vehicle to be totaled. She said she needed to contact her insurance company before she would do anything. I talked with the insurance company and they informed me that their liability was for the vehicle and not the cost of the repair or the refund. That would be the station's responsibility. When I contacted the owner again she still said she needed to talk with her insurance. I gave her the name and number of the claims manager I had been dealing with. After not hearing from her for another two days I contacted the owner again. This time she referred me to her insurance agent. This person said there was no way that the owner was going to refund the cost of the negligent repair and we should be happy with the insurance settlement. We were told by the insurance company specifically that the insurance claim was only for the loss of the vehicle. At this point there is no reconciliation with the station owner.

What we are asking for is a refund of the repair. The repair not only took a week for a 5.5-hour job, but ended up totaling the vehicle. I see no valid reason for the station owner not to refund my money. I never got back a car that was repaired and now do not have that car.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I've been there 3 times so far, it really depends on WHO is there working to rate customer service satisfaction. If it's the guy with all white hair, he gave the worst attitude in your face. "If you don't sign, then we're done here." Exactly his words and we were just asking for an estimate before we sign anything so we left very angry, on a WEEKEND MORNING when that's the only time to get our car fixed, WITH an appointment. The other younger guys there are the ones that are honest and polite, too bad they don't run the place.

2
★★☆☆☆

I've been there 3 times so far, it really depends on WHO is there working to rate customer service satisfaction. If it's the guy with all white hair, he gave the worst attitude in your face. "If you don't sign, then we're done here." Exactly his words and we were just asking for an estimate before we sign anything so we left very angry, on a WEEKEND MORNING when that's the only time to get our car fixed, WITH an appointment. The other younger guys there are the ones that are honest and polite, too bad they don't run the place.

Was this review helpful to you?
Ratings_icons Ratings_icons

Latest reviews from Citysearch.

.

I had a flat tire, they were very helpful and plugged it for me (in the rain) very quickly. They also told me I had plenty of tread left on my tires and shouldn't buy new tires, the plug would last as long as the life of the tires. It's been a week and the tire hasn't lost any air.
I really appreciate that they were honest with me.

5
★★★★★

I had a flat tire, they were very helpful and plugged it for me (in the rain) very quickly. They also told me I had plenty of tread left on my tires and shouldn't buy new tires, the plug would last as long as the life of the tires. It's been a week and the tire hasn't lost any air.
I really appreciate that they were honest with me.

Pros: Very helpful and honest

Similar Nearby

Similar Nearby

  1. 1
    Alder 76
    No reviews
    0.89 mi
  2. 2
    Circle K
    No reviews
    0.94 mi