Action Moving Co Inc

★★☆☆☆
  • 9792 Edmonds Way Ste 113

    Edmonds, WA 98020

    Map & Directions
  • 206-533-1002

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Quality moving experience at a very reasonable price.My entire home was packed and moved in a snap,I can say that the packing and moving team of this seattle moving service are quick and careful,no scratches on my household goods.They have

3
★★★★★

Quality moving experience at a very reasonable price.My entire home was packed and moved in a snap,I can say that the packing and moving team of this seattle moving service are quick and careful,no scratches on my household goods.They have

.

State orders illegal Seattle mover to cease operations
Action Moving ordered to pay $10,000 penalty

Olympia, Wash. ?? State regulators today ordered an illegal Seattle residential moving company to cease operations and assessed the company a $10,000 penalty.

The Washington Utilities and Transportation Commission (UTC) ordered Action Moving Co., Inc. to stop operating as a residential moving company in the state without a valid permit. The UTC penalized the company $10,000 for continuing to publicize the illegal business despite a new law effective this year that forbids such advertising.

The UTC went to court earlier this year to obtain a permanent injunction against Action Moving Co. and its owner, Thomas Shanks, who had been operating residential moving businesses without a permit for a number of years.

Mr. Shanks subsequently applied for an operating permit with the UTC on March 16, but asked to withdraw the incomplete application on July 10. At the time of Mr. Shanks?? request to withdraw his pending permit application and up until the time of the UTC hearing on Nov. 20, he continued to advertise his illegal moving services.

The UTC is the state agency in charge of enforcing consumer protection and safety regulations for more than 200 residential moving companies operating within the state. Movers are required to get a permit from the UTC, charge proper rates, carry proper insurance and keep their vehicles safely maintained. The commission does not regulate interstate moving companies.

0
★☆☆☆☆

State orders illegal Seattle mover to cease operations
Action Moving ordered to pay $10,000 penalty

Olympia, Wash. ?? State regulators today ordered an illegal Seattle residential moving company to cease operations and assessed the company a $10,000 penalty.

The Washington Utilities and Transportation Commission (UTC) ordered Action Moving Co., Inc. to stop operating as a residential moving company in the state without a valid permit. The UTC penalized the company $10,000 for continuing to publicize the illegal business despite a new law effective this year that forbids such advertising.

The UTC went to court earlier this year to obtain a permanent injunction against Action Moving Co. and its owner, Thomas Shanks, who had been operating residential moving businesses without a permit for a number of years.

Mr. Shanks subsequently applied for an operating permit with the UTC on March 16, but asked to withdraw the incomplete application on July 10. At the time of Mr. Shanks?? request to withdraw his pending permit application and up until the time of the UTC hearing on Nov. 20, he continued to advertise his illegal moving services.

The UTC is the state agency in charge of enforcing consumer protection and safety regulations for more than 200 residential moving companies operating within the state. Movers are required to get a permit from the UTC, charge proper rates, carry proper insurance and keep their vehicles safely maintained. The commission does not regulate interstate moving companies.

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This review message is for the public as follows:My name is Thomas Shanks owner and operator of Action Moving (SEATTLE).I would like a chance to explain the mis information in all of these reviews I believe a few of these reviews are based on 3 other companys with the same name Action Moving.We are the original and only seattle based Action Moving Company in seattle since 1993.Their is another Action Moving based out of spokane Wa. And Action Moving based out of Vancouver Wa.Also Action couriers based out of Sea-tac Wa.We are not affiliated with any of those 3 Action movers which some of these reviews are most likeley about.The first review (digitex) I know nothing about,and I have never called a customer and cancelled at the last minute.And we have never rescheduled a move,unless the customer requested it.The 2nd review (ashleywat) is misleading,that day we sent 2 movers and not 3 as described.She told me their were only a few stairs for the piano to go up,and when we got there it turned out to be14 steep stairs up,we do not move pianos up more then 4 stairs,as that is our policy.They were less then truthful on the information givin to me.I told them they needed to hire piano movers for that type of piano move for the liability factor.The 3rd review (hollyname)is also misleading information.When we arrived and it came time to move the piano they told me only a few stairs and it turned out to be 21 stairs up for the piano not 2-3 stairs as told to me She then explained they were from out of town and didnt really know how many stairs until they got tto their nw place.The 4th review (pederick) we gave this customer 1.25 hours refund off the bill $106.25 to satisfy her compalint about travel time.and for her damaged desk it is made of particle board which we do not insure,as does any one in the moving industry.She was never overcharged ,she was actually undercharged.The 5th review (ustcboulder)i know nothing about at all. 6th review (slanche) we do not take $ up front

2
★★★★★

This review message is for the public as follows:My name is Thomas Shanks owner and operator of Action Moving (SEATTLE).I would like a chance to explain the mis information in all of these reviews I believe a few of these reviews are based on 3 other companys with the same name Action Moving.We are the original and only seattle based Action Moving Company in seattle since 1993.Their is another Action Moving based out of spokane Wa. And Action Moving based out of Vancouver Wa.Also Action couriers based out of Sea-tac Wa.We are not affiliated with any of those 3 Action movers which some of these reviews are most likeley about.The first review (digitex) I know nothing about,and I have never called a customer and cancelled at the last minute.And we have never rescheduled a move,unless the customer requested it.The 2nd review (ashleywat) is misleading,that day we sent 2 movers and not 3 as described.She told me their were only a few stairs for the piano to go up,and when we got there it turned out to be14 steep stairs up,we do not move pianos up more then 4 stairs,as that is our policy.They were less then truthful on the information givin to me.I told them they needed to hire piano movers for that type of piano move for the liability factor.The 3rd review (hollyname)is also misleading information.When we arrived and it came time to move the piano they told me only a few stairs and it turned out to be 21 stairs up for the piano not 2-3 stairs as told to me She then explained they were from out of town and didnt really know how many stairs until they got tto their nw place.The 4th review (pederick) we gave this customer 1.25 hours refund off the bill $106.25 to satisfy her compalint about travel time.and for her damaged desk it is made of particle board which we do not insure,as does any one in the moving industry.She was never overcharged ,she was actually undercharged.The 5th review (ustcboulder)i know nothing about at all. 6th review (slanche) we do not take $ up front

Pros: GREAT VALUE AVD SERVICE: PLEASE SEE OUR TESTIMONIALS ON OUR SITE.

Cons: NONE

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Do not use these guys. They have a horrible work ethic, very rude. You can find them at the local China Dragon Bar on Aurora 99, any day of the week tie-ing one off, just before they move your nice furniture. Its no surprise they have horrible reviews on this website. Dont expect this company to stay around much longer. Do yourself a favor and save your money, time, and nice furniture.

0
★☆☆☆☆

Do not use these guys. They have a horrible work ethic, very rude. You can find them at the local China Dragon Bar on Aurora 99, any day of the week tie-ing one off, just before they move your nice furniture. Its no surprise they have horrible reviews on this website. Dont expect this company to stay around much longer. Do yourself a favor and save your money, time, and nice furniture.

Pros: none what so ever

Cons: they drink on the job

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They should not be in business. Do not use this company. The owner cancelled one hour before the move then proceeded to hurl insults and profanities at me out of the blue, swearing loudly for about 10 minutes before I hung up. Before the cancellation they rescheduled several times only to cancel at the last minute. After reading the reviews I see the owner does this to all his customers.

0
★☆☆☆☆

They should not be in business. Do not use this company. The owner cancelled one hour before the move then proceeded to hurl insults and profanities at me out of the blue, swearing loudly for about 10 minutes before I hung up. Before the cancellation they rescheduled several times only to cancel at the last minute. After reading the reviews I see the owner does this to all his customers.

Pros: None

Cons: Cancelled at the last minute, owner has extreme temper and screamed profanities

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We moved into a new apartment in March 07 and heard from a friend who recently moved that these were one of the movers they had considered using. We didn't follow up and boy was that a big mistake. These guys arrived late and when they did show up, they had one older, overweight man, one stronger guy, and one guy who sat around and bossed the other two around the entire time. We had already moved everything except for 6 pieces of heavy furniture and our piano. Our new apartment had some pretty bad stairs and when I originally called to get an estimate, they said "No problem, we've seen it all". When we arrive at the new place, they tell us that it is absolutely impossible to get the piano into the apartment, which is the only reason why we hired movers to begin with.

While moving our *6* pieces of furniture they complained and bitched the entire time. Then we had to go rent a storage unit in Seattle to temporarily store the piano until REAL movers could get it which ended up costing us over $300. In the end, they charged us for four hours even though they had only worked 2 (nobody told us that driving time counted towards our bill). $900 later we had a couple of dented antiques and a piano sitting in storage. The next day we hired professional piano movers and they got it in no problem. This was the first time we have ever hired movers and it was a horrible experience. Do NOT hire this company. When they are being nice, they are obnoxious and tacky (e.g., picking through my goodwill pile) and when they are irritated for having to move furniture of stairs, they are whiny and irritable.

0
★☆☆☆☆

We moved into a new apartment in March 07 and heard from a friend who recently moved that these were one of the movers they had considered using. We didn't follow up and boy was that a big mistake. These guys arrived late and when they did show up, they had one older, overweight man, one stronger guy, and one guy who sat around and bossed the other two around the entire time. We had already moved everything except for 6 pieces of heavy furniture and our piano. Our new apartment had some pretty bad stairs and when I originally called to get an estimate, they said "No problem, we've seen it all". When we arrive at the new place, they tell us that it is absolutely impossible to get the piano into the apartment, which is the only reason why we hired movers to begin with.

While moving our *6* pieces of furniture they complained and bitched the entire time. Then we had to go rent a storage unit in Seattle to temporarily store the piano until REAL movers could get it which ended up costing us over $300. In the end, they charged us for four hours even though they had only worked 2 (nobody told us that driving time counted towards our bill). $900 later we had a couple of dented antiques and a piano sitting in storage. The next day we hired professional piano movers and they got it in no problem. This was the first time we have ever hired movers and it was a horrible experience. Do NOT hire this company. When they are being nice, they are obnoxious and tacky (e.g., picking through my goodwill pile) and when they are irritated for having to move furniture of stairs, they are whiny and irritable.

Pros: None

Cons: Bad service, bad attitude, and overcharging

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The movers were friendly and pleasant, however, one of them clearly had no care for quality of his job by the way he jammed my solid wood office desk into the elevator. One corner of my desk was damaged when one of the movers fell on my front walk, but I was compensated the travel time it would take them to return to their truck yard. The mover who fell felt genuinely sorry for the mistake. Fair enough. However, they still tried to screw me.

The reason I give them a poor review is because I was overcharged. I was charged for 45 min travel time for the movers to go from their truck yard in Shoreline to my office by Gasworks Park ... on a Sunday morning - by my own driving, as well as checking with Map Quest, Yahool Maps and Google Maps, all agree it is 8.8 miles with an average drive time being 15 minutes. When I contacted the company about this, the man became very passive aggressive and verbally hostile. He stated that taking my job didn't even cover the cost of the truck or gas, that he didn't even make a profit off of me, but he would still cut me a check for 15 minutes. Clearly, I was over charged by 30 minutes.

As of today the refund check has not arrived. I was willing to work this out with a small refund of the over charge - mistakes happen. However, given the owners attitude, lack of social skills and complete inability to act like a civilized human being, I have filed a complaint with the appropriate state offices. People like this should not be doing business with the public.

DO NOT USE THIS COMPANY - if you have to pay a few dollars more to a different company, be assured you will most likely be paying for better, more reliable customer service from a company that you can count on. The true measure of a company is their ability (or inability) to resolve customer service issues. Clearly this one failed miserably.

0
★☆☆☆☆

The movers were friendly and pleasant, however, one of them clearly had no care for quality of his job by the way he jammed my solid wood office desk into the elevator. One corner of my desk was damaged when one of the movers fell on my front walk, but I was compensated the travel time it would take them to return to their truck yard. The mover who fell felt genuinely sorry for the mistake. Fair enough. However, they still tried to screw me.

The reason I give them a poor review is because I was overcharged. I was charged for 45 min travel time for the movers to go from their truck yard in Shoreline to my office by Gasworks Park ... on a Sunday morning - by my own driving, as well as checking with Map Quest, Yahool Maps and Google Maps, all agree it is 8.8 miles with an average drive time being 15 minutes. When I contacted the company about this, the man became very passive aggressive and verbally hostile. He stated that taking my job didn't even cover the cost of the truck or gas, that he didn't even make a profit off of me, but he would still cut me a check for 15 minutes. Clearly, I was over charged by 30 minutes.

As of today the refund check has not arrived. I was willing to work this out with a small refund of the over charge - mistakes happen. However, given the owners attitude, lack of social skills and complete inability to act like a civilized human being, I have filed a complaint with the appropriate state offices. People like this should not be doing business with the public.

DO NOT USE THIS COMPANY - if you have to pay a few dollars more to a different company, be assured you will most likely be paying for better, more reliable customer service from a company that you can count on. The true measure of a company is their ability (or inability) to resolve customer service issues. Clearly this one failed miserably.

Pros: the movers were friendly

Cons: the charge for travel time to and from the job; they significantly over charge for that time; movers were late; owner is beyond rude; poor busnessman; poor business practices

.

I am so sorry for this pathetic company. It is a shame that they actually have their business license if in fact they do. My sister had scheduled them 3 weeks prior to the moving day. She was told she would recieve an estimate and a confirmation in the mail. It was never sent. She was told by the owner that he did not have enough time to send one. I am sorry but unless I am mistaken, but I believe you can send something in the mail in the state of Washington and it WILL get there within 3 weeks. If I am wrong please let me know. Anyway, they were 4 hours late and no apologies were given. Upon finishing the mediocre job that they did they proceeded to hand my sister a bill for 2 hours of work plus driving time and gas and taxes. They only worked for 1.5 hours and she was never informed of the driving charge or gas charge. The men that were there said they would go to their van and call their boss. They did go to their van but never came back. The next day my sister called the company to find out what they needed to do about the bill and the "boss" said he will charge her whatever he wants because he already had her credit card number. He proceeded to tell her she should have given him a fax number so he could have faxed her the comfirmation. He never mentioned that her when they first spoke. He told her he will charge her and he did. He then ended the conversation with a hang up. It is distressing that you can not trust anyone today to do even the simplest of jobs. It has made an otherwise happy day turn into an upsetting and pathetic event. My sister and her husband have only been married for 1 month. Hopefully they can over come this quickly and try to get the word out to as many people as possible about this deceiving and dishonest company. ACTION MOVERS ARE NOT TO BE TRUSTED!!!!! Please see other sites as I will posting there soon as well.

0
★☆☆☆☆

I am so sorry for this pathetic company. It is a shame that they actually have their business license if in fact they do. My sister had scheduled them 3 weeks prior to the moving day. She was told she would recieve an estimate and a confirmation in the mail. It was never sent. She was told by the owner that he did not have enough time to send one. I am sorry but unless I am mistaken, but I believe you can send something in the mail in the state of Washington and it WILL get there within 3 weeks. If I am wrong please let me know. Anyway, they were 4 hours late and no apologies were given. Upon finishing the mediocre job that they did they proceeded to hand my sister a bill for 2 hours of work plus driving time and gas and taxes. They only worked for 1.5 hours and she was never informed of the driving charge or gas charge. The men that were there said they would go to their van and call their boss. They did go to their van but never came back. The next day my sister called the company to find out what they needed to do about the bill and the "boss" said he will charge her whatever he wants because he already had her credit card number. He proceeded to tell her she should have given him a fax number so he could have faxed her the comfirmation. He never mentioned that her when they first spoke. He told her he will charge her and he did. He then ended the conversation with a hang up. It is distressing that you can not trust anyone today to do even the simplest of jobs. It has made an otherwise happy day turn into an upsetting and pathetic event. My sister and her husband have only been married for 1 month. Hopefully they can over come this quickly and try to get the word out to as many people as possible about this deceiving and dishonest company. ACTION MOVERS ARE NOT TO BE TRUSTED!!!!! Please see other sites as I will posting there soon as well.

Pros: Nothing was good about our experience with this company

Cons: employees, manager, owner

 

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