Bonneville Hot Springs Resort & Spa

★★★☆☆
  • 1252 E Cascade Dr

    North Bonneville, WA 98639

    Map & Directions
  • 866-459-1678

Hotels & Travel

Hotels & Travel
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Worst place that I could have sent my daughter for her second night honeymoon. I pre-paid a honeymoon package and a separate spa package -- two separate transactions. I made the appointment, the kids showed up and enjoyed their spa treatment. When it was over, they were told it would be billed to their room. A flurry of phone calls ensued over a couple of weeks, with a promised call from a general manager. Not only did I never get that call, they billed my daughter's card that she used to reserve the ROOM $500. The rooms are a separate business from the spa. Doesn't that constitute fraudulent use of debit card information? That sent them into a financial tailspin to say the least. The snarky onsite manager said it was MY fault for not checking to see if the spa package was actually deducted from my bank account. In a month of wedding expenses and trusting a respected business to charge my card, why would I check? Of course, the person who took my account information and made the booking is no longer there. Bad, bad, bad place. Stay far, far away.

1
★☆☆☆☆

Worst place that I could have sent my daughter for her second night honeymoon. I pre-paid a honeymoon package and a separate spa package -- two separate transactions. I made the appointment, the kids showed up and enjoyed their spa treatment. When it was over, they were told it would be billed to their room. A flurry of phone calls ensued over a couple of weeks, with a promised call from a general manager. Not only did I never get that call, they billed my daughter's card that she used to reserve the ROOM $500. The rooms are a separate business from the spa. Doesn't that constitute fraudulent use of debit card information? That sent them into a financial tailspin to say the least. The snarky onsite manager said it was MY fault for not checking to see if the spa package was actually deducted from my bank account. In a month of wedding expenses and trusting a respected business to charge my card, why would I check? Of course, the person who took my account information and made the booking is no longer there. Bad, bad, bad place. Stay far, far away.

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Simply one of the worst places we had the misfortune of visiting. Old. Cold. The worst customer service we have ever experienced. The facility was once a nice place, not anymore! We didn't even bother with the spa. We learned every thing we needed to know from the staff. That they were doing us a favor, and once they had our money, they cared even less about us as guests. Save your money. Do a day spa in Portland - cheaper, better service, and at least the appreciated our business.

1
★☆☆☆☆

Simply one of the worst places we had the misfortune of visiting. Old. Cold. The worst customer service we have ever experienced. The facility was once a nice place, not anymore! We didn't even bother with the spa. We learned every thing we needed to know from the staff. That they were doing us a favor, and once they had our money, they cared even less about us as guests. Save your money. Do a day spa in Portland - cheaper, better service, and at least the appreciated our business.

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Worst service ever! Spent my one year anniversary with my partner here and will regret it for the rest of my life. I was patronized for being slightly overweight, the room didn't have a/c and it took them 3 hours to move us, the room service sucked.... I could go on and on! Don't waste your time!

1
★☆☆☆☆

Worst service ever! Spent my one year anniversary with my partner here and will regret it for the rest of my life. I was patronized for being slightly overweight, the room didn't have a/c and it took them 3 hours to move us, the room service sucked.... I could go on and on! Don't waste your time!

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1 out of 1 people found this review helpful.

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We stayed in a room that had a hot tub on the deck. It was very nice. They change the water in the hot tubs daily with their natural spring water. You can smell the minerals in it. The restaurant and lobby are also very nice.

5
★★★★★

We stayed in a room that had a hot tub on the deck. It was very nice. They change the water in the hot tubs daily with their natural spring water. You can smell the minerals in it. The restaurant and lobby are also very nice.

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Great place to escape to! A resort and full spa, also has a bar, dining room, and beautiful great room. Abundance of rooms available with hot tubs on the balconies

5
★★★★★

Great place to escape to! A resort and full spa, also has a bar, dining room, and beautiful great room. Abundance of rooms available with hot tubs on the balconies

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This is a great place to get away from it all. Be sure and check out their mid week specials for rooms. Buy gift certificates at Costco it is cheaper that way. Prices are a little on the high side but the service and accomodations are worth it. The Spa is wonderva!!!! DJ E

5
★★★★★

This is a great place to get away from it all. Be sure and check out their mid week specials for rooms. Buy gift certificates at Costco it is cheaper that way. Prices are a little on the high side but the service and accomodations are worth it. The Spa is wonderva!!!! DJ E

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This hotel is out of the city and tucked away in a quiet area of the Columbia Gorge. The lobby is very rustic with a lodge type atmosphere. The rooms were spacious and very clean. The staff was very friendly and accommodating. The food was very good. It has two natural spring pools and has a full service spa. It's close to Portland and a nice get away. Plenty of walking and hiking trails and the hotel even provides a hiking guide handout to help you locate the trails.

4
★★★★☆

This hotel is out of the city and tucked away in a quiet area of the Columbia Gorge. The lobby is very rustic with a lodge type atmosphere. The rooms were spacious and very clean. The staff was very friendly and accommodating. The food was very good. It has two natural spring pools and has a full service spa. It's close to Portland and a nice get away. Plenty of walking and hiking trails and the hotel even provides a hiking guide handout to help you locate the trails.

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