5 Minute Rock Chip Express

★★★☆☆

About 5 Minute Rock Chip Express

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10111 Pacific Ave S Tacoma, WA

3.2 20
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I'll keep it short and sweet. I worked for these guys as a trainer, training up all of the new hires. I was told to assess hires as they arrived, and inspect them for a "professional" look, meaning they didn't want you if had any tattoos, piercings, or long hair. Also, their cars. Any dings/dents/etc. was grounds for withdrawing the job offer. Why? Employees are expected to load a gratuitous amount of equipment into their OWN CARS and lug it around to different sites ON THEIR OWN GAS. I was regularly sent from Tacoma to Everett, and sometimes even Burlington despite other techs living closer with no compensation (making $10/hr). I was also supposed to bring replacement equipment and paperwork to employees out in the field, but was told to spy on them first and make sure they stay in line. Where's the trust? The "President" was a whackjob who constantly had outbursts of anger and publicly berated his employees. I had a miserable experience working for a group of psychopaths, and I recommend avoiding any contact with this company.

1
★☆☆☆☆

I'll keep it short and sweet. I worked for these guys as a trainer, training up all of the new hires. I was told to assess hires as they arrived, and inspect them for a "professional" look, meaning they didn't want you if had any tattoos, piercings, or long hair. Also, their cars. Any dings/dents/etc. was grounds for withdrawing the job offer. Why? Employees are expected to load a gratuitous amount of equipment into their OWN CARS and lug it around to different sites ON THEIR OWN GAS. I was regularly sent from Tacoma to Everett, and sometimes even Burlington despite other techs living closer with no compensation (making $10/hr). I was also supposed to bring replacement equipment and paperwork to employees out in the field, but was told to spy on them first and make sure they stay in line. Where's the trust? The "President" was a whackjob who constantly had outbursts of anger and publicly berated his employees. I had a miserable experience working for a group of psychopaths, and I recommend avoiding any contact with this company.

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Was fired and hired in 48 hours. Had I googled them like I normally would any company I have worked for I wouldn't even had bothered. George, the owner, preached to me about respect. After reading review after review doesn't seem like he lives up to his word. Place is a joke. I was told it was because of my scheduling conflict on Sunday's. Total BS. They have an "F" rating with the BBB. Cannot believe I wasted my time with these people. So basically I was fired because of my so called scheduling conflicts on Sunday's because I go to church. Oh wait, isn't that against my constitutional rights to fire me over a conflict with practicing my religion? If anyone has any replies please feel free.

1
★☆☆☆☆

Was fired and hired in 48 hours. Had I googled them like I normally would any company I have worked for I wouldn't even had bothered. George, the owner, preached to me about respect. After reading review after review doesn't seem like he lives up to his word. Place is a joke. I was told it was because of my scheduling conflict on Sunday's. Total BS. They have an "F" rating with the BBB. Cannot believe I wasted my time with these people. So basically I was fired because of my so called scheduling conflicts on Sunday's because I go to church. Oh wait, isn't that against my constitutional rights to fire me over a conflict with practicing my religion? If anyone has any replies please feel free.

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1 out of 1 people found this review helpful.

.

DO NOT wait until your rock chip cracks to get it repaired!! The sooner you get the chip repaired the better the results! I have been repairing rock chips for many years now and the repair process is basically the same no matter which

3
★★★★★

DO NOT wait until your rock chip cracks to get it repaired!! The sooner you get the chip repaired the better the results! I have been repairing rock chips for many years now and the repair process is basically the same no matter which

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If you must use this company ask the tech how long they have done repairs. The company trains to do repairs but only for one of 3 days. Other two are used for learning paperwork. When good techs emerge they try to hold them back and

3
★★★★★

If you must use this company ask the tech how long they have done repairs. The company trains to do repairs but only for one of 3 days. Other two are used for learning paperwork. When good techs emerge they try to hold them back and

.

Before taking a position for 5MRCE in the I researched the company and found no website or internet presence. Just horrible reviews. That should have been my first clue, but I really needed a job after being laid off. I figured maybe these were just disgruntled employees. WRONG! Where to start? Their lovely "NGCC" is housed in a crappy run-down little building on the waterfront in Tacoma... their "lunch room" consists of a closet that has a shelf tacked onto the wall with two chairs pushed up to it and a half refrigerator. HR didn't have me fill out any paperwork that first day, and for training my lead Amber (who had no discernable skills that I could see) handed me a glass technician's manual (I was hired as a CSR) and told me to study it. I was later pulled into the mandatory weekly meeting where I watched the "president" George (?) berate everyone on how they needed to take care of their customers and do right by them. Someone's cell phone then rang and I watched them hand it over to the George who then threw it across the room. I should have gotten up and left right then and there, but decided to stick it out. In spite of no formal training other than being instructed to take a sheet home which listed their "core values" that they base their business on. I memorized them but the next morning in my hurry to be early to work I forgot the paper at home. Since these "values" are such a cornerstone of their business you would assume they would be posted for all to see, right? I could not find them anywhere! My lead quizzed me on them and I stumbled on a couple words, so she left me sitting for 15 minutes doing nothing. During that time one of the employees who had been there the longest (almost a whole year!) reviewed with me and I was ready to try again when my lead came back in. She sent me to HR to fill out all the paperwork needed for hiring. Just as I signed the last paper my lead walked in and the HR person then told me I was being let go. I had worked 8 hours on Monday and half an hour on Tuesday. They eventually sent me a check for 5 hours. Because of the system they use for logging in and out I understood this was an oversight and I was patient, but had to call back 8 - 10 times. In the meantime that HR person left the company and I continued on with calling her superior Jamie multiple times and she told me it would be taken care of. Eventually some man who was extremely rude and said he was a vice president spoke with me and told me I was lying about calling in previously. He said they would pay me for the 8 hours for the first day, but not the 30 minutes from the second day. He said he didn't care if I had worked the whole day on Tuesday, that I had been fired and he wasn't paying me. I ended up going to L & I and they paid me (it was the principle of the matter).

In other words..... if you are approached by anyone from 5MRCE or Chipsmith run the other way!

1
★☆☆☆☆

Before taking a position for 5MRCE in the I researched the company and found no website or internet presence. Just horrible reviews. That should have been my first clue, but I really needed a job after being laid off. I figured maybe these were just disgruntled employees. WRONG! Where to start? Their lovely "NGCC" is housed in a crappy run-down little building on the waterfront in Tacoma... their "lunch room" consists of a closet that has a shelf tacked onto the wall with two chairs pushed up to it and a half refrigerator. HR didn't have me fill out any paperwork that first day, and for training my lead Amber (who had no discernable skills that I could see) handed me a glass technician's manual (I was hired as a CSR) and told me to study it. I was later pulled into the mandatory weekly meeting where I watched the "president" George (?) berate everyone on how they needed to take care of their customers and do right by them. Someone's cell phone then rang and I watched them hand it over to the George who then threw it across the room. I should have gotten up and left right then and there, but decided to stick it out. In spite of no formal training other than being instructed to take a sheet home which listed their "core values" that they base their business on. I memorized them but the next morning in my hurry to be early to work I forgot the paper at home. Since these "values" are such a cornerstone of their business you would assume they would be posted for all to see, right? I could not find them anywhere! My lead quizzed me on them and I stumbled on a couple words, so she left me sitting for 15 minutes doing nothing. During that time one of the employees who had been there the longest (almost a whole year!) reviewed with me and I was ready to try again when my lead came back in. She sent me to HR to fill out all the paperwork needed for hiring. Just as I signed the last paper my lead walked in and the HR person then told me I was being let go. I had worked 8 hours on Monday and half an hour on Tuesday. They eventually sent me a check for 5 hours. Because of the system they use for logging in and out I understood this was an oversight and I was patient, but had to call back 8 - 10 times. In the meantime that HR person left the company and I continued on with calling her superior Jamie multiple times and she told me it would be taken care of. Eventually some man who was extremely rude and said he was a vice president spoke with me and told me I was lying about calling in previously. He said they would pay me for the 8 hours for the first day, but not the 30 minutes from the second day. He said he didn't care if I had worked the whole day on Tuesday, that I had been fired and he wasn't paying me. I ended up going to L & I and they paid me (it was the principle of the matter).

In other words..... if you are approached by anyone from 5MRCE or Chipsmith run the other way!

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2 out of 2 people found this review helpful.

.

Before taking a position for 5MRCE in the I researched the company and found no website or internet presence. Just horrible reviews. That should have been my first clue, but I really needed a job after being laid off. I figured maybe

3
★★★★★

Before taking a position for 5MRCE in the I researched the company and found no website or internet presence. Just horrible reviews. That should have been my first clue, but I really needed a job after being laid off. I figured maybe

.

I origionally applied to this company in May. I told the female I was interviewing with that I would not be able to start until the 18th, she offered me the job and told me someone would be calling me with a schedule for training that

3
★★★★★

I origionally applied to this company in May. I told the female I was interviewing with that I would not be able to start until the 18th, she offered me the job and told me someone would be calling me with a schedule for training that

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I would definitely go to one or two certain sites to get my windshield repaired but as an employer I would say NEVER work for them. Unless that is, you enjoy getting put down, yelled at, and called names. I have been reading these reviews and I'm pretty amazed at how many people are unhappy and yet nothing has been done. I was fired/quit because I refused to stay late (it was my kids birthday) to finish a project that would have been done on time had I been given access to it. I worked there for 6 months and when I left there were 3 people, besides the owners, that had started before me. The turnover rate is so extreme for a reason. We were called names, screamed at, and constantly put down. No one knows exactly what they are doing because they fire quickly and easily. The rules change constantly and if an employee abides by the rules of yesterday, they get reprimanded because they aren't the same rules as today. If you do chose to work there, watch your back.

1
★☆☆☆☆

I would definitely go to one or two certain sites to get my windshield repaired but as an employer I would say NEVER work for them. Unless that is, you enjoy getting put down, yelled at, and called names. I have been reading these reviews and I'm pretty amazed at how many people are unhappy and yet nothing has been done. I was fired/quit because I refused to stay late (it was my kids birthday) to finish a project that would have been done on time had I been given access to it. I worked there for 6 months and when I left there were 3 people, besides the owners, that had started before me. The turnover rate is so extreme for a reason. We were called names, screamed at, and constantly put down. No one knows exactly what they are doing because they fire quickly and easily. The rules change constantly and if an employee abides by the rules of yesterday, they get reprimanded because they aren't the same rules as today. If you do chose to work there, watch your back.

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2 out of 2 people found this review helpful.

.

I worked for these guys as a "tech" if thats what you call it. I was encouraged to lie to and exploit the customer. I was told to pretend to repair rock chips that have already been repaired and bill the insurance anyway. The "moisture evaparator"they issued me was just a hairdryer..LOL and their internal motto Is "PIMP THAT CHIP" meaning.. EXPLOIT THE CUSTOMER" george is a crossdressing freak leader of the cult church of the 71/2 % meaning that if you join their cult they promise to promote you if you let them take a 71/2% payroll deduction. If you dont join they threaten you. Their techs have no real training or certification and their BBB rating is F for FAIL. If you dont believe me check it out!

1
★☆☆☆☆

I worked for these guys as a "tech" if thats what you call it. I was encouraged to lie to and exploit the customer. I was told to pretend to repair rock chips that have already been repaired and bill the insurance anyway. The "moisture evaparator"they issued me was just a hairdryer..LOL and their internal motto Is "PIMP THAT CHIP" meaning.. EXPLOIT THE CUSTOMER" george is a crossdressing freak leader of the cult church of the 71/2 % meaning that if you join their cult they promise to promote you if you let them take a 71/2% payroll deduction. If you dont join they threaten you. Their techs have no real training or certification and their BBB rating is F for FAIL. If you dont believe me check it out!

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2 out of 2 people found this review helpful.

.

I worked for these guys they are purely about numbers of repairs. I was even encouraged to pretend to repair rock chips that have already been repaired and bill the customers insurace anyway. The "moisture evaparator" they gave me to use

3
★★★★★

I worked for these guys they are purely about numbers of repairs. I was even encouraged to pretend to repair rock chips that have already been repaired and bill the customers insurace anyway. The "moisture evaparator" they gave me to use

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I went for a interview today for CSR and I got there on time. I dressed professionally. I waited for a half hour before Jaime even interviewed me and she asked me questions that she asked me over the phone. She then came back out and

3
★★★★★

I went for a interview today for CSR and I got there on time. I dressed professionally. I waited for a half hour before Jaime even interviewed me and she asked me questions that she asked me over the phone. She then came back out and

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This place is horrible. Went in for a simple rock chip repair and they cracked the entire windshield and wouldn't give my car back for two hours and they tried to get the crack stopped. I spoke with their claims department and they had

3
★★★★★

This place is horrible. Went in for a simple rock chip repair and they cracked the entire windshield and wouldn't give my car back for two hours and they tried to get the crack stopped. I spoke with their claims department and they had

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Ha ha i was reading through some of these peoples reviews and they are right on. i worked there for about 4 months and everyone there hated the job, there was people everyday coming in for interviews. The manager george. Yeah that guy was a joke, and an ass hole. i got trained by the best person in there tasha cause she taught me the right way. The funny thing is someone else would train me the next day and they would tell me something completely different i thought it was funny yeah the pay was good but the people were insane and had no idea what they were doing. I got fired because i got pulled infront of a group of people and i got asked a question about how to do one of the saying onthe phone and i said which one is that and they fired me. they dont know what they are doing and i can tell you that they dont even pay anymoney for their supplys they get the cheapest stuff you can buy prob why everyones winsheild has cracked out.

1
★☆☆☆☆

Ha ha i was reading through some of these peoples reviews and they are right on. i worked there for about 4 months and everyone there hated the job, there was people everyday coming in for interviews. The manager george. Yeah that guy was a joke, and an ass hole. i got trained by the best person in there tasha cause she taught me the right way. The funny thing is someone else would train me the next day and they would tell me something completely different i thought it was funny yeah the pay was good but the people were insane and had no idea what they were doing. I got fired because i got pulled infront of a group of people and i got asked a question about how to do one of the saying onthe phone and i said which one is that and they fired me. they dont know what they are doing and i can tell you that they dont even pay anymoney for their supplys they get the cheapest stuff you can buy prob why everyones winsheild has cracked out.

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2 out of 2 people found this review helpful.

.

I was recently hired by this company, and didn't even make it past two days. It was literally the worst ran business I think I have ever had the indecency to know. I walked in for my first day of training and waited an hour and 45 minutes

3
★★★★★

I was recently hired by this company, and didn't even make it past two days. It was literally the worst ran business I think I have ever had the indecency to know. I walked in for my first day of training and waited an hour and 45 minutes

.

I was hired by the company in April 2009 when I desperately needed a job. In retrospect, remaining unemployed would have been the better option. Employees and customers alike are treated with no respect and forced politeness with a facade of genuine concern. Employees are sent to various sites on their own gas, dragging along equipment and basically become salesmen: bending the truth and being vague to sell product. Schedules are given a day at a time, with no days off (you are "on call" and must report in if they ask you to regardless of time of day). Customers are given a great repair (assuming the tech knowns what he's doing and cares enough to do a quality job...this is most often not the case), but the hassle is not worth it. The five minutes thing is a flat out lie. Be prepared to waste at least ten, most likely 15-30. Your insurance will cover it, but they may also raise your rates or drop you (despite the fact the employees will assure you this won't happen...it will). If you decide just to pay cash prepare to be haggled and be ready for them to try to rip you off. If you can't get the price down to $40, leave and try somewhere else or try again on another tech. My advice: when you see the red, white, and blue tents with the free rock chip repair sign and the techs in the red hats and aprons, stay FAR FAR away. And if you ever have the opportunity to work for a company called "Chipsmith", this is them, and I would again, stay far far away.

0
★☆☆☆☆

I was hired by the company in April 2009 when I desperately needed a job. In retrospect, remaining unemployed would have been the better option. Employees and customers alike are treated with no respect and forced politeness with a facade of genuine concern. Employees are sent to various sites on their own gas, dragging along equipment and basically become salesmen: bending the truth and being vague to sell product. Schedules are given a day at a time, with no days off (you are "on call" and must report in if they ask you to regardless of time of day). Customers are given a great repair (assuming the tech knowns what he's doing and cares enough to do a quality job...this is most often not the case), but the hassle is not worth it. The five minutes thing is a flat out lie. Be prepared to waste at least ten, most likely 15-30. Your insurance will cover it, but they may also raise your rates or drop you (despite the fact the employees will assure you this won't happen...it will). If you decide just to pay cash prepare to be haggled and be ready for them to try to rip you off. If you can't get the price down to $40, leave and try somewhere else or try again on another tech. My advice: when you see the red, white, and blue tents with the free rock chip repair sign and the techs in the red hats and aprons, stay FAR FAR away. And if you ever have the opportunity to work for a company called "Chipsmith", this is them, and I would again, stay far far away.

Pros: Paycheck, somewhat "free" repair with proper coverage

Cons: Everything else

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I was hired on by 5mrce on 3/31/10 to be a CSR (Customer Service Representative) in the NGCC (National Glass Claims Center). Okay, first of all I've never seen a company ran this way and I'd have to say that I saw a few demotions, a few being fired (a nice way to say it, let go)!! If I'm going to be held accountable for mistakes I made then that's fine, but this employer didn't give me proper training and there was too many people that had access and was doing my job too. I know I made a few mistakes, but what about the mistakes that others made and they was supposedly trained to do the same job I was. They had me doing it wrong. There were at least 5 people who knew how to do scheduling and NO ONE and I mean NO ONE wanted that position!! Why is that? According to several of these fellow employees, the Scheduling position was the position of DEATH! That was nice to know. I was not trained for two weeks in scheduling according to HR. I had 3 days and not 3 complete days! I was hired and applied to do process claims. I was trained in that for 3 days and after 6 or 7 days, was chosen to be cross-trained in scheduling, a management position. Talk about stress. All three people that somewhat showed me how to do the job, all of them did things differently and mistakes were made that I caught, oh of course unless that was done purposely by someone to see if I'd catch it by reviewing the reports. Oh yeah, the reports. The person in HR that was trained in scheduling just a few days before me had me making mistakes on the reports and changing the previous days reports to reflect how she did it. Of course she didn't admit that to me, the Head of Operations did. So, who was doing it right and who was doing it wrong. HR had their hands in scheduling, the Head of Operations had their hands in scheduling, one employee who started training me had her hands in scheduling, the so called President had his hands in it, the Vice Pres. did, at least 3 others had their hands in it. Okay basically what I'm saying is, if I'm supposed to be doing a job, the training should have been complete and accurate. I don't mind being held accountable for something I did, but DON'T pass the buck onto me and make me accountable for something that I didn't do. This company was a joke! A lack of professionalism and respect for those who want to succeed.

0
★☆☆☆☆

I was hired on by 5mrce on 3/31/10 to be a CSR (Customer Service Representative) in the NGCC (National Glass Claims Center). Okay, first of all I've never seen a company ran this way and I'd have to say that I saw a few demotions, a few being fired (a nice way to say it, let go)!! If I'm going to be held accountable for mistakes I made then that's fine, but this employer didn't give me proper training and there was too many people that had access and was doing my job too. I know I made a few mistakes, but what about the mistakes that others made and they was supposedly trained to do the same job I was. They had me doing it wrong. There were at least 5 people who knew how to do scheduling and NO ONE and I mean NO ONE wanted that position!! Why is that? According to several of these fellow employees, the Scheduling position was the position of DEATH! That was nice to know. I was not trained for two weeks in scheduling according to HR. I had 3 days and not 3 complete days! I was hired and applied to do process claims. I was trained in that for 3 days and after 6 or 7 days, was chosen to be cross-trained in scheduling, a management position. Talk about stress. All three people that somewhat showed me how to do the job, all of them did things differently and mistakes were made that I caught, oh of course unless that was done purposely by someone to see if I'd catch it by reviewing the reports. Oh yeah, the reports. The person in HR that was trained in scheduling just a few days before me had me making mistakes on the reports and changing the previous days reports to reflect how she did it. Of course she didn't admit that to me, the Head of Operations did. So, who was doing it right and who was doing it wrong. HR had their hands in scheduling, the Head of Operations had their hands in scheduling, one employee who started training me had her hands in scheduling, the so called President had his hands in it, the Vice Pres. did, at least 3 others had their hands in it. Okay basically what I'm saying is, if I'm supposed to be doing a job, the training should have been complete and accurate. I don't mind being held accountable for something I did, but DON'T pass the buck onto me and make me accountable for something that I didn't do. This company was a joke! A lack of professionalism and respect for those who want to succeed.

Pros: I got paid

Cons: Not enough pay for the amount of stress

.

I stopped at one of the 5 Minute Rock Chip locations and inquired about getting a few chips (size of a nikel) repaired. I had been short on money at the time so I opted out of the amazingly low $55 offer. About 2 month later while driving on the freeway...well you guessed it, my windsheild cracked straight across the middle. I took my car into into the local winsheild repair shop (Novus) I beleive and well i ended up paying about $950!!!! Now whenever I get rock chips these guys are the first ones I call 65$ compared to $950...well its a no brainer.

2
★★★★★

I stopped at one of the 5 Minute Rock Chip locations and inquired about getting a few chips (size of a nikel) repaired. I had been short on money at the time so I opted out of the amazingly low $55 offer. About 2 month later while driving on the freeway...well you guessed it, my windsheild cracked straight across the middle. I took my car into into the local winsheild repair shop (Novus) I beleive and well i ended up paying about $950!!!! Now whenever I get rock chips these guys are the first ones I call 65$ compared to $950...well its a no brainer.

Pros: Much Cheaper tha Auto Glass Shops

Cons: Outdoors Cold Weather

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so i was shopping with my fiance at the citadel mall when we saw a rock chip repair company. Ill start out by saying the five minute advertisment was a total lie we waited for 15 minutes before the gal even said hello then he had some paper work plus a phone call wich in my opinion should have been taken care when she was eating that burrito. then there was a phone call which she said she had to wait for before she could start the work because my car was made before 2000. the phone call took 10 minutes all the while the lady was smoking a ciggarette 2 feet from out car. anyway the work took 10 minutes and in the end it still cracked out a day later ended up having to replace the windshield. now maybe the work would have been better if it was a different person but the company on the phone which they called "national glass claim center" was full of incompatant people but over all i was appauled the lady who did our car was the manager and her name is cindy miller i dont suggest going to these people they are at both the malls here in colorado both chapple hills and the citadel and all our military basses fort carson peterson airforce base and they airforce academy thankyou for letting me get this of my chest if you have any questions just email me at hivbia@hotmail

0
★☆☆☆☆

so i was shopping with my fiance at the citadel mall when we saw a rock chip repair company. Ill start out by saying the five minute advertisment was a total lie we waited for 15 minutes before the gal even said hello then he had some paper work plus a phone call wich in my opinion should have been taken care when she was eating that burrito. then there was a phone call which she said she had to wait for before she could start the work because my car was made before 2000. the phone call took 10 minutes all the while the lady was smoking a ciggarette 2 feet from out car. anyway the work took 10 minutes and in the end it still cracked out a day later ended up having to replace the windshield. now maybe the work would have been better if it was a different person but the company on the phone which they called "national glass claim center" was full of incompatant people but over all i was appauled the lady who did our car was the manager and her name is cindy miller i dont suggest going to these people they are at both the malls here in colorado both chapple hills and the citadel and all our military basses fort carson peterson airforce base and they airforce academy thankyou for letting me get this of my chest if you have any questions just email me at hivbia@hotmail

Pros: they idea makes sense if thats a pro

Cons: redicoulus waiting time awfull employee/manager rude work ethics

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Rock chip repair isnt a ripoff or scam,but like all industries there are low quality and fast buck mongers who make millions on the backs of honest workers. 5MRCE Is one of them. If you want quality repair ask the tech how much experience they have. If its less than a month, run away and go to a glass shop or find another location. Also, if you want to get into the industry its a good investment for relatively little startup or overhead and easily done from your own vehicle, house, or shop.

0
★☆☆☆☆

Rock chip repair isnt a ripoff or scam,but like all industries there are low quality and fast buck mongers who make millions on the backs of honest workers. 5MRCE Is one of them. If you want quality repair ask the tech how much experience they have. If its less than a month, run away and go to a glass shop or find another location. Also, if you want to get into the industry its a good investment for relatively little startup or overhead and easily done from your own vehicle, house, or shop.

.

Not enough training for techs.. Don't pay them enough.. THE SUPERVISORS FOR THE TECHs have NO CLUE!!!!!!!!!!!!!!!!! DON'T USE THIS COMPANY!!!!!!!!!!!

0
★☆☆☆☆

Not enough training for techs.. Don't pay them enough.. THE SUPERVISORS FOR THE TECHs have NO CLUE!!!!!!!!!!!!!!!!! DON'T USE THIS COMPANY!!!!!!!!!!!

Pros: Rip Off

Cons: Treat employees bad

 

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