Mattress Firm Roosevelt

★☆☆☆☆
  • 6410 Roosevelt Way NE

    Seattle, WA 98115

    Map & Directions
  • 206-527-5410

About Mattress Firm Roosevelt

Categories
  • Mattress Stores
  • Bedding
  • Furniture Stores
  • Beds
  • Bedroom Furniture
Details
  • Mattress Stores
Hours
M-Sa 10am-8pm, Su 10am-6pm
Emails
  • customerservice@mattressfirm.com
Year Established
  • 1985
Keywords
  • Mattress Online
  • Best Mattress
  • New Mattress
Products
  • Mattresses
  • Beds
  • Box Springs
  • Mattress Toppers
  • Bed Frames
  • Headboards
  • Footboards
  • Daybeds
  • Trundle Beds
  • Futons
  • Futon Mattresses
  • Crib Mattresses
  • Latex Mattresses
  • Innerspring Mattresses
  • Foam Mattresses
  • Adjustable Beds
  • Platform Beds
  • Gel Mattresses
  • Pillows
  • Sheets
  • Comforters
  • Duvets
  • Mattress Protectors
  • Futon Covers
  • Mattress Covers
  • Nightstands
  • Bedroom Furniture
  • Rugs
  • Chairs
  • Recliners
  • Lamps
Payment Options
  • American Express
  • Cash
  • Discover
  • MasterCard
  • Visa
Brands
  • Chattam and Wells
  • Columbia
  • Dream Bed Lux
  • Leggett and Platt
  • Lux Living
  • Mattress Firm
  • Rize
  • Serta
  • Simmons Beautyrest
  • Sleepy's
  • Stearns and Foster
  • Tempur-Pedic

Home & Garden

Home & Garden
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Macy's

300 Pine Street Seattle, WA

1.0 1
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Please stay away from Sleep Country! Macy's homestore in Bellevue is the place to go and I unfortunately bought my mattress from here which I am stuck with.

They lied to me. Instead of getting into a long story of the number of lies, I will tell you that the salesman sold me a mattress as "Firm", but it was plush. I was very upfront about my 3 back surgeries and back issues. Anyway.... these sales people DO NOT know what they are selling you.. nor do they care. My one exchange was ruined because of this jerk and I was sold another bed that didn't work.

HOWEVER, Macy's was willing to work with me and offered to let me exchange any bed that didn't work. I was pleased but because Sleep Country was across the street, I drove over there and looked at their inventory as well. This guy slashed the price of a the mattress he called "firm" for bad backs, told me his return policy was something it WASN'T. I got suckered in and believed him. And who woudn't have? Do people really lie like this??

There is a difference between Macy's and Sleep Country. My girlfriend in NYC will only use Macy's or Bloomingdale's. They have an excellent return policy --- and with back issues, their management bends over backwards to accomodate her needs. She returned a mattress after one year.... and Macy's exchanged it!!!

I understand companies have policies, but when you have salespeople that lie to you about their return policy in order to get you to buy from them on the spot IS UNACCEPTABLE. And further, Sleep Country's sales people do not understand the density of the mattress they are selling you, thus, saying whatever they need to sell you the mattress.

Sleep Country does not see the negligence of having transactions occur in such a manner and it's disheartening. I am out a few thousand dollars. It's not funny. THis is serious. I am sick to my stomach off the low moral alone.

This place is not worth your time. Purchase from a company that will make you first, but more importantly that hires fully trained employees. I don't mind if someone is new... but they need to say when they don't know something and get someone who does.

It's strange here.... management and corporate for the most part did not even allow me to communicate my issue. I've dealt with one closed door after another. People were defensive and combative.... i feel like I've been in the twilight zone!

I will thank Mike, as he was the only one that behaved as though Sleep Country had a customer service division but his hands are tied.

Sleep Country doesn't call back. But trust me when I say that the company policy does not want to take care of you.

1
★☆☆☆☆

Please stay away from Sleep Country! Macy's homestore in Bellevue is the place to go and I unfortunately bought my mattress from here which I am stuck with.

They lied to me. Instead of getting into a long story of the number of lies, I will tell you that the salesman sold me a mattress as "Firm", but it was plush. I was very upfront about my 3 back surgeries and back issues. Anyway.... these sales people DO NOT know what they are selling you.. nor do they care. My one exchange was ruined because of this jerk and I was sold another bed that didn't work.

HOWEVER, Macy's was willing to work with me and offered to let me exchange any bed that didn't work. I was pleased but because Sleep Country was across the street, I drove over there and looked at their inventory as well. This guy slashed the price of a the mattress he called "firm" for bad backs, told me his return policy was something it WASN'T. I got suckered in and believed him. And who woudn't have? Do people really lie like this??

There is a difference between Macy's and Sleep Country. My girlfriend in NYC will only use Macy's or Bloomingdale's. They have an excellent return policy --- and with back issues, their management bends over backwards to accomodate her needs. She returned a mattress after one year.... and Macy's exchanged it!!!

I understand companies have policies, but when you have salespeople that lie to you about their return policy in order to get you to buy from them on the spot IS UNACCEPTABLE. And further, Sleep Country's sales people do not understand the density of the mattress they are selling you, thus, saying whatever they need to sell you the mattress.

Sleep Country does not see the negligence of having transactions occur in such a manner and it's disheartening. I am out a few thousand dollars. It's not funny. THis is serious. I am sick to my stomach off the low moral alone.

This place is not worth your time. Purchase from a company that will make you first, but more importantly that hires fully trained employees. I don't mind if someone is new... but they need to say when they don't know something and get someone who does.

It's strange here.... management and corporate for the most part did not even allow me to communicate my issue. I've dealt with one closed door after another. People were defensive and combative.... i feel like I've been in the twilight zone!

I will thank Mike, as he was the only one that behaved as though Sleep Country had a customer service division but his hands are tied.

Sleep Country doesn't call back. But trust me when I say that the company policy does not want to take care of you.

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Message from Mattress Firm Roosevelt

Mattress Firm features more than 55 different mattresses from top manufacturers such as Beautyrest, Serta, Simmons, The Dream Bed and more. We carry specialty mattresses and bedding products incorporating the latest sleep technology, including pressure relieving memory foam mattresses. Enjoy same-day or next-day mattress delivery nationwide and rest assured with our ​120 night sleep happy guarantee!

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