M Pressed Dry Cleaning Inc

★★★★☆

About M Pressed Dry Cleaning Inc

Hours
Mon-Fri 7am-6:30pm, Sat 9am-3pm

Personal Services

Personal Services
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Customer service is awful at the Wandermere location. We have used this company for four years. I picked up my dry cleaning and brought it home only to find it's poorly pressed. I then call the store manager who offered to repress them. I

3
★★★★★

Customer service is awful at the Wandermere location. We have used this company for four years. I picked up my dry cleaning and brought it home only to find it's poorly pressed. I then call the store manager who offered to repress them. I

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M PRESSED DOES NOT KNOW HOW TO DRY CLEAN THEY WRECKED MY DAUGHTERS 150.00 DOLLAR COAT AND HER 100.00 DOLLAR COAT AT THE SAME TIME. BEFORE CALLING THE OWNER I TOOK THE COATS TO ANOTHER DRY CLEANER TO SEE IF THIS COULD INFACT BE AVOIDED OR IF M PRESSED WAS IN THE RIGHT THEY WERE NOT. I THEN CALLED TO TALK TO THE OWNER JEFF DIECKMAN TO DISCUSS THIS MATTER AND HE WAS VERY UNPROFESIONAL WITH ME HE HAD NO CUSTOMER RELATION SKILLS WHAT SO EVER. HE HAD TOLD ME THAT HIS STORES HAVE HAD PROBLEMS WITH CLEANING BABY PHAT COATS IN THE PAST BUT DID NOT MAKE ME THE CUSTOMER AWARE OF THIS AT THE TIME OF SERVICE WHEN I DROPPPED OFF THE COATS INSTEAD HE TOOK THEM AND HOPED FOR THE BEST. HE DID NOT OFFER TO PAY FOR DAMAGES INSTEAD HE JUST HUNG UP ON ME. I AS A SMALL BUSINESS OWNER MYSELF WOULD HAVE DONE EVERYTHING TO MAKE THE CUSTOMER HAPPY INCLUDING PAYING FOR DAMAGES MY STORE HAD CAUSED. I HAVE FOUND THAT BEING HONEST WITH THE CUSTOMER OF YOUR LIMITATIONS IS THE BEST POLICY THEY KNOW WHAT YOU ARE CAPABLE OF AND HAVE A HIGHER RESPECT FOR YOU. I WOULD NOT TRUST MR. DIECKMAN WITH ANYTHING OF VALUE HE DOES NOT CARE AT ALL IF IT IS DAMAGED. MR. DIECKMAN NEEDS TO REMEMBER THAT THE CUSTOMER IS WHO TAKES CARE OF HIM.

0
★☆☆☆☆

M PRESSED DOES NOT KNOW HOW TO DRY CLEAN THEY WRECKED MY DAUGHTERS 150.00 DOLLAR COAT AND HER 100.00 DOLLAR COAT AT THE SAME TIME. BEFORE CALLING THE OWNER I TOOK THE COATS TO ANOTHER DRY CLEANER TO SEE IF THIS COULD INFACT BE AVOIDED OR IF M PRESSED WAS IN THE RIGHT THEY WERE NOT. I THEN CALLED TO TALK TO THE OWNER JEFF DIECKMAN TO DISCUSS THIS MATTER AND HE WAS VERY UNPROFESIONAL WITH ME HE HAD NO CUSTOMER RELATION SKILLS WHAT SO EVER. HE HAD TOLD ME THAT HIS STORES HAVE HAD PROBLEMS WITH CLEANING BABY PHAT COATS IN THE PAST BUT DID NOT MAKE ME THE CUSTOMER AWARE OF THIS AT THE TIME OF SERVICE WHEN I DROPPPED OFF THE COATS INSTEAD HE TOOK THEM AND HOPED FOR THE BEST. HE DID NOT OFFER TO PAY FOR DAMAGES INSTEAD HE JUST HUNG UP ON ME. I AS A SMALL BUSINESS OWNER MYSELF WOULD HAVE DONE EVERYTHING TO MAKE THE CUSTOMER HAPPY INCLUDING PAYING FOR DAMAGES MY STORE HAD CAUSED. I HAVE FOUND THAT BEING HONEST WITH THE CUSTOMER OF YOUR LIMITATIONS IS THE BEST POLICY THEY KNOW WHAT YOU ARE CAPABLE OF AND HAVE A HIGHER RESPECT FOR YOU. I WOULD NOT TRUST MR. DIECKMAN WITH ANYTHING OF VALUE HE DOES NOT CARE AT ALL IF IT IS DAMAGED. MR. DIECKMAN NEEDS TO REMEMBER THAT THE CUSTOMER IS WHO TAKES CARE OF HIM.

 

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