Abbey Carpet & Interiors

★★☆☆☆
  • 486 228th Ave Ne

    Sammamish, WA 98074

    Map & Directions
  • 425-836-2229

About Abbey Carpet & Interiors

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Home & Garden

Home & Garden
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We hired Abbey Carpert to replace 90% of the flooring in our home with laminate. In the store the owner seemed really nice. He told us about his money back guarantee and made us feel comfortable they would do a good job. They sent a sales person out to checkout they layout of our home and take measurements to see how much materials would be needed. They told us the material would be available in 2 weeks, and then within 3 days they could get started. The sales person told us to pack up all the little stuff and the installers would move the furniture around as they moved throughout the house. We were told it would be done in 3-4 days. A week later I called to confirm the date that the materials would arrive. Found out that the scheduler never got the work order, so it would be another 2 weeks. The materials arrived and we were told the work crew would arrive on Monday to start the job. We booked a hotel for the week so we needn't live amongst the dust etc. Monday morning they called and said the crew was running late on their last job, but they should arrive in the afternoon. They did not come until Tuesday. They were still not done by Friday. The crew had also needed to go out and purchase additional materials because the salesman did not do a good job measuring. I demanded that the owner pay for our additional hotel costs for the weekend since we could not move back into our house. After he threatened to sue me, he finally got smart and agreed to pay our additional hotel costs.

The floor does look beautiful, but I would not want to do business with this company again.

2
★★☆☆☆

We hired Abbey Carpert to replace 90% of the flooring in our home with laminate. In the store the owner seemed really nice. He told us about his money back guarantee and made us feel comfortable they would do a good job. They sent a sales person out to checkout they layout of our home and take measurements to see how much materials would be needed. They told us the material would be available in 2 weeks, and then within 3 days they could get started. The sales person told us to pack up all the little stuff and the installers would move the furniture around as they moved throughout the house. We were told it would be done in 3-4 days. A week later I called to confirm the date that the materials would arrive. Found out that the scheduler never got the work order, so it would be another 2 weeks. The materials arrived and we were told the work crew would arrive on Monday to start the job. We booked a hotel for the week so we needn't live amongst the dust etc. Monday morning they called and said the crew was running late on their last job, but they should arrive in the afternoon. They did not come until Tuesday. They were still not done by Friday. The crew had also needed to go out and purchase additional materials because the salesman did not do a good job measuring. I demanded that the owner pay for our additional hotel costs for the weekend since we could not move back into our house. After he threatened to sue me, he finally got smart and agreed to pay our additional hotel costs.

The floor does look beautiful, but I would not want to do business with this company again.

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