Na Hoku Hawaii's Finest Jwlrs

★★☆☆☆
  • 236 Bellevue Sq

    Bellevue, WA 98004

    Map & Directions
  • 425-451-8089

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Nahoku is the worst! They are nice to you in the store, you buy something and they tell you that you can shop online when you return home. This is what I did! I bought a ring in the local store and then when I went home, I wanted to add another piece to my collection! The website advertises a 21 day return policy so I purchased a few pieces so I could see and compare them (since you obviously can not get a feel for jewelry online). When I got them, I saw that these are tremendously misrepresented online!!! They are VERY tiny in person! When I wanted to return and exchange, I was rudely emailed by the VP telling me all future purchases would be "final sale"! I am so appalled! I am NOT cheap, I am an affluent upper class shopper, and would have been very loyal to Nahoku if they would not have treated me in this HORRIBLE fashion! I would NEVER buy another thing there again!

1
★☆☆☆☆

Nahoku is the worst! They are nice to you in the store, you buy something and they tell you that you can shop online when you return home. This is what I did! I bought a ring in the local store and then when I went home, I wanted to add another piece to my collection! The website advertises a 21 day return policy so I purchased a few pieces so I could see and compare them (since you obviously can not get a feel for jewelry online). When I got them, I saw that these are tremendously misrepresented online!!! They are VERY tiny in person! When I wanted to return and exchange, I was rudely emailed by the VP telling me all future purchases would be "final sale"! I am so appalled! I am NOT cheap, I am an affluent upper class shopper, and would have been very loyal to Nahoku if they would not have treated me in this HORRIBLE fashion! I would NEVER buy another thing there again!

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I had a horrible experience with the Bellevue, WA store. Although their jewelry is beautiful, they have the worst customer service, they're shady, and they do not stand behind their products. Bottom line, if you buy a piece of jewelry from any Na Hoku store and it falls apart after just two months (due to no fault of your own) they will not replace it. And they will use any tactic necessary to make you feel like you're crazy, or the damage was your fault. Anyway, here's my story:

I purchased a pendant and a $160 gold chain from Charlene less than 3 months ago. Over the last couple of months, the chain started to slowly twist and curl to the point where I couldn't wear the necklace anymore. I brought the necklace into the store assuming that it would be a quick visit and they would exchange my chain for a new one. I mean, if you care about your customers, you wouldn't make them pay $160 for a chain that can't withstand 2 months of normal wear, right? WRONG!! Not only was I told by Charlene and the district manager, Tiffany, that they could not exchange my chain for a new one, but they had the audacity to completely blame me for the chain falling apart! Tiffany came right out and rudely accused me of "pulling" on the chain, as if I was some idiot who didn't know how to take care of jewelry (and she made this accusation in front of 4 other employees who stopped everything just to watch me. It was very embarrassing). And for the record, I did not do anything unusual to this chain. I simply wore it for 2 months and apparently it stretched out on it's own to the point where it could no longer be worn. This was obviously not a chain that was meant to be worn every day. And when I first bought the chain, I had told Charlene that I needed something durable enough for me to wear everyday. She assured me that the chain was very durable and could withstand everyday wear. Apparently not! I definitely got the impression that these employees had been trained to try to rip people off. I had seemingly been lied to when I first bought the chain (about the durability of the chain), and I was really getting the feeling that it was standard protocol for the employees to blame the customer whenever a customer tried to return something, regardless of whether or not the customer actually did anything wrong. Very shady.

Then they had the nerve to offer to pay me the gold value of the chain (which was around $60) as long as I used the $60 toward the purchase of a new chain. Stop me if I'm wrong, but this proposition would actually make the store a lot of money. How convenient for them. They would just take my chain, melt it down, make a new one and sell it AGAIN for $160. And then they would profit an additional $160 on me buying a new chain. How dare them!! And why would I buy another chain from them knowing full well that they do not guarantee the quality and durability of their jewelry? Double shady. I'd rather just pawn the necklace for it's gold value and then buy a new chain from a business that actually cares about their customers.

In conclusion, I walked out of there almost in tears and ready to throw up. They had blamed me simply for wearing the necklace, and they couldn't care less about losing a customer. I felt completely bullied by them. What kind of business does that to a customer?!? I had planned to send my fiance in there for the next 20 years to buy me jewelry. Now, because of this one experience, we will never buy another piece of jewelry from any Na Hoku store ever again. I would give this store no stars, but you have to give at least one to write a review. Finally, I 'd like to take a moment to ask a question to the people who work at this store: was it really worth you saving $160 in not replacing my chain for the amount of money you're going to lose, not only from me, but from many people who are going to read this review? Maybe it's time to reconsider your business model. I hear that a "customer first" approach is much more successful than openly trying to screw the consumer.

1
★☆☆☆☆

I had a horrible experience with the Bellevue, WA store. Although their jewelry is beautiful, they have the worst customer service, they're shady, and they do not stand behind their products. Bottom line, if you buy a piece of jewelry from any Na Hoku store and it falls apart after just two months (due to no fault of your own) they will not replace it. And they will use any tactic necessary to make you feel like you're crazy, or the damage was your fault. Anyway, here's my story:

I purchased a pendant and a $160 gold chain from Charlene less than 3 months ago. Over the last couple of months, the chain started to slowly twist and curl to the point where I couldn't wear the necklace anymore. I brought the necklace into the store assuming that it would be a quick visit and they would exchange my chain for a new one. I mean, if you care about your customers, you wouldn't make them pay $160 for a chain that can't withstand 2 months of normal wear, right? WRONG!! Not only was I told by Charlene and the district manager, Tiffany, that they could not exchange my chain for a new one, but they had the audacity to completely blame me for the chain falling apart! Tiffany came right out and rudely accused me of "pulling" on the chain, as if I was some idiot who didn't know how to take care of jewelry (and she made this accusation in front of 4 other employees who stopped everything just to watch me. It was very embarrassing). And for the record, I did not do anything unusual to this chain. I simply wore it for 2 months and apparently it stretched out on it's own to the point where it could no longer be worn. This was obviously not a chain that was meant to be worn every day. And when I first bought the chain, I had told Charlene that I needed something durable enough for me to wear everyday. She assured me that the chain was very durable and could withstand everyday wear. Apparently not! I definitely got the impression that these employees had been trained to try to rip people off. I had seemingly been lied to when I first bought the chain (about the durability of the chain), and I was really getting the feeling that it was standard protocol for the employees to blame the customer whenever a customer tried to return something, regardless of whether or not the customer actually did anything wrong. Very shady.

Then they had the nerve to offer to pay me the gold value of the chain (which was around $60) as long as I used the $60 toward the purchase of a new chain. Stop me if I'm wrong, but this proposition would actually make the store a lot of money. How convenient for them. They would just take my chain, melt it down, make a new one and sell it AGAIN for $160. And then they would profit an additional $160 on me buying a new chain. How dare them!! And why would I buy another chain from them knowing full well that they do not guarantee the quality and durability of their jewelry? Double shady. I'd rather just pawn the necklace for it's gold value and then buy a new chain from a business that actually cares about their customers.

In conclusion, I walked out of there almost in tears and ready to throw up. They had blamed me simply for wearing the necklace, and they couldn't care less about losing a customer. I felt completely bullied by them. What kind of business does that to a customer?!? I had planned to send my fiance in there for the next 20 years to buy me jewelry. Now, because of this one experience, we will never buy another piece of jewelry from any Na Hoku store ever again. I would give this store no stars, but you have to give at least one to write a review. Finally, I 'd like to take a moment to ask a question to the people who work at this store: was it really worth you saving $160 in not replacing my chain for the amount of money you're going to lose, not only from me, but from many people who are going to read this review? Maybe it's time to reconsider your business model. I hear that a "customer first" approach is much more successful than openly trying to screw the consumer.

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Originated in Hawaii. Recent years have opened stores on the mainland. Origianl creator of the flip flop and palm tree diamond necklaces. Quality product and good service.

5
★★★★★

Originated in Hawaii. Recent years have opened stores on the mainland. Origianl creator of the flip flop and palm tree diamond necklaces. Quality product and good service.

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