Martin's Automotive & Whatcom Transmission

★★★★☆
  • 5214 Guide Meridian

    Bellingham, WA 98226

    Cross street: Smith Rd

    Map & Directions
  • 360-398-8000

About Martin's Automotive & Whatcom Transmission

Hours
Mon through Fri 8am to 5pm After hours service available at extra charge

Automotive

Automotive
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4.0 3
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I have usually had a good experience, but this time not so much. The transmission in my car died, they towed in to their shop to diagnose the issue on a Monday. They weren't able to give me an answer until the end of the week Friday. They were nice enough to match the lowest quote I found and said they would have the transmission fixed by Tuesday. When Wednesday came around, I had to call them to find out that they still weren't finished and were waiting for parts. They then said it should be done Thursday. I called at the end of the day Thursday, since they never called, to find out that they were still not done and they won't have it done until the next week. They finally got in done 15 days after they brought it in. They also charged me more than the quote because of a part they had to replace. They never call to give you updates and they didn't think to do anything to keep my business. At least keep your word on the quote or give a discount on my next service. Not pleased at all.

2
★★☆☆☆

I have usually had a good experience, but this time not so much. The transmission in my car died, they towed in to their shop to diagnose the issue on a Monday. They weren't able to give me an answer until the end of the week Friday. They were nice enough to match the lowest quote I found and said they would have the transmission fixed by Tuesday. When Wednesday came around, I had to call them to find out that they still weren't finished and were waiting for parts. They then said it should be done Thursday. I called at the end of the day Thursday, since they never called, to find out that they were still not done and they won't have it done until the next week. They finally got in done 15 days after they brought it in. They also charged me more than the quote because of a part they had to replace. They never call to give you updates and they didn't think to do anything to keep my business. At least keep your word on the quote or give a discount on my next service. Not pleased at all.

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These guys are awesome, I was visiting family in the area and ripped off and delayed by another shop in town. They fixed my truck right away and got me back on the road. RC and Jim are great. I cant thank them enough. The prices are reasonable and they are honest. I wish I had gone there first. They even stayed after hours to get me on the road.

5
★★★★★

These guys are awesome, I was visiting family in the area and ripped off and delayed by another shop in town. They fixed my truck right away and got me back on the road. RC and Jim are great. I cant thank them enough. The prices are reasonable and they are honest. I wish I had gone there first. They even stayed after hours to get me on the road.

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My check engine light came on and I was concerned as I had just driven up from Central California the day before. I called around and everyone I talked to wanted a minimum of one hour labor just to read the code. When I called Martin's they offered to read the code and tell me what they think for free! It turns out it was nothing too important and I can rest easy. I know now that if anything ever does go wrong with my car while I'm up here Martin's Automotive will be where I go. Friendly people and they know what they're doing. I highly recommend them to all!

2
★★★★★

My check engine light came on and I was concerned as I had just driven up from Central California the day before. I called around and everyone I talked to wanted a minimum of one hour labor just to read the code. When I called Martin's they offered to read the code and tell me what they think for free! It turns out it was nothing too important and I can rest easy. I know now that if anything ever does go wrong with my car while I'm up here Martin's Automotive will be where I go. Friendly people and they know what they're doing. I highly recommend them to all!

Pros: Everything!

Cons: Nothing at all.

 

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