What can I say. Except the lack of honesty and sticking to your word is a fundamental part of good customer serivce. When a compnay makes a promise to have a car ready for your purchase when you get off work and prior to you getting to the dealer sells the auto, you have to wonder what they were thinking. Or were they thinking at all. From an accountants point of view there might even have been bad inventory managment. Not much else to say but I loved the car, was exited to buy, now I have a bad taste in my mouth and am looking for redempion in the next dealer I work with. !! do not go to Dishman Dodge in Spokane Washington !!
If you want a Dodge go elsewhere and see how long this company can stand on its own with unethical customer service. When you spend valued time working with someone call say you want the vehicle and will be in the next day to finalize........YOU DON'T sell the vehicle out from under that customer. I will post all over the internet on the poor customer service that we received. What happened to honesty and professional common courtesy that make America what it is !! Even a call would have been greatly appreciated. We don??t make a large purchase decision in two hours takes time and then when your told one thing then have it ripped from you makes you question the customer service or the ethics of any company. I guess if you get a paycheck ?? who cares. Well the consumer does !!!
The salesman lied to our faces about the inspection on the used car we purchased, whithin three days of our dodge charger purchase the; tire went flat, the oil pressure guage came on, the heater didn't work one morning, and the noise it was making was horrible. A week later they fixed the noise, the outter tie rods were replaced, tire still went flat, and the oil pressure guage still came on. They finally said they would fix the oil pressure guage. So we had to bring it in again. (Les Schwab fixed the tire) and then the check engine light came on as the thermostat went out. two months later as the noise reappeard, Les Schwab stated the outter tie rods were severely worn.... hmmmm didn't Dishman Dodge replace those two months ago?.... NO, they did lie about doing it though....
how about getting what you pay for. When your receipt says that you performed a multi-point inspection (including checking tire pressure) and you didn't do it (tires at 22 psi vs 35 psi) and you charged me for that service, isn't that theft? Not only is this a safety issue, but there is no room for "I forgot"-mechanics words. Yes, you offered to refund part of the service, but it isn't about money, this is about doing what you say you are going to do
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