Columbia Vision Ctr

★☆☆☆☆
  • 701 Fifth Avenue, Suite 6300

    Seattle, WA 98104

    Map & Directions

About Columbia Vision Ctr

Hours
Mon-Fri 9:00 AM-5:00 PM,Sat-Sun Closed
Reservations
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Health & Medical

Health & Medical
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Love final product of glasses, will not be returning because of poor customer service.

0
★☆☆☆☆

Love final product of glasses, will not be returning because of poor customer service.

Pros: Great products and selection

Cons: Unfriendly Staff and Overcharged services

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The front office people are extremely RUDE!

They assured me they would get all insurance and referrals set up before see me as a patient and when coming in for my appt gave me verbal assurance again. To my surprise they sent me a bill!! I called and requested they figure out what happened and was told it was a mistake on paperwork made and unfortunately they cannot fix it with the insurance company so it's my responsibility to pay the bill. When calling back after receiving this message I was so unbelievably rudely spoken and was basically told it was my problem not theirs. It was Jaimie I spoke to the first time who was decent enough, but the 2nd woman I talked to told me it was a waste of time to talk to me and hung up on me! What a terrible way to treat a patient/customer to assume payment for a mistake they can't figure out how to fix.
I will NEVER go back to this business and do not advise anyone to use just for the sheer headache of trying to work with them.

0
★☆☆☆☆

The front office people are extremely RUDE!

They assured me they would get all insurance and referrals set up before see me as a patient and when coming in for my appt gave me verbal assurance again. To my surprise they sent me a bill!! I called and requested they figure out what happened and was told it was a mistake on paperwork made and unfortunately they cannot fix it with the insurance company so it's my responsibility to pay the bill. When calling back after receiving this message I was so unbelievably rudely spoken and was basically told it was my problem not theirs. It was Jaimie I spoke to the first time who was decent enough, but the 2nd woman I talked to told me it was a waste of time to talk to me and hung up on me! What a terrible way to treat a patient/customer to assume payment for a mistake they can't figure out how to fix.
I will NEVER go back to this business and do not advise anyone to use just for the sheer headache of trying to work with them.

Cons: Employees are RUDE

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They charge $70 bucks just for contacts fitting. Most optometrists only charge $30-40 so Columbia Vision Ctr's fee is more than double the normal rate. When I called to inquire on the issue the front desk clerk named Jamie was very rude and hung up on me. They claimed that the $70 fitting fee was disclosed on the paitient agreement form every paitien signs but if they charge more than normal rate they should tell people there is a seperate fee for fitting. But I guess if they tell people that nobody would ever go there. I for one would never ever go back!!

0
★☆☆☆☆

They charge $70 bucks just for contacts fitting. Most optometrists only charge $30-40 so Columbia Vision Ctr's fee is more than double the normal rate. When I called to inquire on the issue the front desk clerk named Jamie was very rude and hung up on me. They claimed that the $70 fitting fee was disclosed on the paitient agreement form every paitien signs but if they charge more than normal rate they should tell people there is a seperate fee for fitting. But I guess if they tell people that nobody would ever go there. I for one would never ever go back!!

Cons: Expensive, Don't disclose all the fees

 

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