Beauty Works

★★★☆☆

About Beauty Works

Categories
  • Beauty Salons

Personal Services

Personal Services
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I like going here sometimes. I try to hit them up before I leave the mall. I like there lotions and skin products. Yes do go online to get coupons. That is what I do and it's well worth it.

4
★★★★☆

I like going here sometimes. I try to hit them up before I leave the mall. I like there lotions and skin products. Yes do go online to get coupons. That is what I do and it's well worth it.

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Beauty Works is located in the Tacoma Mall and it an awesome salon shop and they also have skin care services. What is great about them is they even give you tips on what is best to manage your hair, nails, skin, etc. The price is comparable to most salons and I would recommend them. Before going in there, check their website because they have coupons from time to time.

4
★★★★☆

Beauty Works is located in the Tacoma Mall and it an awesome salon shop and they also have skin care services. What is great about them is they even give you tips on what is best to manage your hair, nails, skin, etc. The price is comparable to most salons and I would recommend them. Before going in there, check their website because they have coupons from time to time.

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SINCE when was there no return or exchange policy that included use of cosmetics that irritate your skin!

I won't repurchase anything from this store again . They do not have a RETURN/EXCHANGE policy that best serves my needs as far as purchasing a product that I would never know, would irritate my skin. Nor was their Manager /Customer Service helpful to me at all.

**I have experience tons of other salons that have better exchange & return policies & service and was able to purchase the same products. Although, not a salon, Sephora in Southcenter has better selection of cosmetics and if purchased on-line I can get free sample products, FREE SHIPPING & FREE RETURNS. I should have just stuck with Sephora store or on-line.

Anytime before I make a purchase, I always ask about their return policy and so the person i asked about the return policy when I asked "IF a product irritated my skin" (before I purchased the product), she said that I could come in and return or exchange the product.

So I went back to the store to get a refund/exchange and they didn't want to give me any according to store policy of open products. I explained the situation to the sales clerk and the mananger and no one would take responsibility and blamed it all on me. I did explain the situation and I gave them the description of a Latina girl who had helped me on the purchase day, who the manager described could have been their esthetician, who had helped me. Still, no help.
Anyway, so I didn't get any help. I even had a letter written to them. Still no help, no response. They never replied back. Nothing. I felt as if they don't care about servicing me at all and they only wanted my money.

0
★☆☆☆☆

SINCE when was there no return or exchange policy that included use of cosmetics that irritate your skin!

I won't repurchase anything from this store again . They do not have a RETURN/EXCHANGE policy that best serves my needs as far as purchasing a product that I would never know, would irritate my skin. Nor was their Manager /Customer Service helpful to me at all.

**I have experience tons of other salons that have better exchange & return policies & service and was able to purchase the same products. Although, not a salon, Sephora in Southcenter has better selection of cosmetics and if purchased on-line I can get free sample products, FREE SHIPPING & FREE RETURNS. I should have just stuck with Sephora store or on-line.

Anytime before I make a purchase, I always ask about their return policy and so the person i asked about the return policy when I asked "IF a product irritated my skin" (before I purchased the product), she said that I could come in and return or exchange the product.

So I went back to the store to get a refund/exchange and they didn't want to give me any according to store policy of open products. I explained the situation to the sales clerk and the mananger and no one would take responsibility and blamed it all on me. I did explain the situation and I gave them the description of a Latina girl who had helped me on the purchase day, who the manager described could have been their esthetician, who had helped me. Still, no help.
Anyway, so I didn't get any help. I even had a letter written to them. Still no help, no response. They never replied back. Nothing. I felt as if they don't care about servicing me at all and they only wanted my money.

Cons: Return and Exchange Policy not very good and customer service not appreciated.

 

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