Sunwest Limousine

★★★☆☆
  • 305 Division St

    Yakima, WA 98902

    Map & Directions
  • 509-453-5466

About Sunwest Limousine

Transportation & Storage

Transportation & Storage
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Response to Golden B

While it is true there was an unfortunate mix-up and two parties where booked at the same time, we made every effort to make all parties happy. Sometimes in business, like in our personal lives, we all make mistakes. As much as we strive to have perfect outcomes, occassionally something does go wrong. This is especially true when we rely on others to make the whole thing work seamlessly.

We did offer this party the option of having another very nice limousine at no cost and they accepted. While this may not have made up for the mix-up altogether, I only think it is fair to at least provide the entire information--which includes a $700 limousine package at no cost to this customer.

I did speak with our chauffer immediately after the event and he assured me he did everything in his power to make the drive as memorable as possible. I also spoke with lady from the party and was told the run itself was fine.

We always strive to do our very best and as a business, I believe we acommplish that the overwhelming majority of the time. If we fall short, we always welcome our clients comments.

Thank you!

5
★★★★★

Response to Golden B

While it is true there was an unfortunate mix-up and two parties where booked at the same time, we made every effort to make all parties happy. Sometimes in business, like in our personal lives, we all make mistakes. As much as we strive to have perfect outcomes, occassionally something does go wrong. This is especially true when we rely on others to make the whole thing work seamlessly.

We did offer this party the option of having another very nice limousine at no cost and they accepted. While this may not have made up for the mix-up altogether, I only think it is fair to at least provide the entire information--which includes a $700 limousine package at no cost to this customer.

I did speak with our chauffer immediately after the event and he assured me he did everything in his power to make the drive as memorable as possible. I also spoke with lady from the party and was told the run itself was fine.

We always strive to do our very best and as a business, I believe we acommplish that the overwhelming majority of the time. If we fall short, we always welcome our clients comments.

Thank you!

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Trust is a hard trait to achieve, especially if a company is looking for repeat business threw great customer service, professionalism, & selection of vehicles. This only happens by the number one way of advertising Word of Mouth. Unfortunately none of these traits listed were achieved by this company. My family booked and paid in full for this service a few months in advance. This was one of many other tasks that needed to be booked and paid for to create an event that only comes once an a life time. The day before the great event, I was informed that the specific vehicle that was booked a few months ago paid in full and was confirmed by the owner that it would be available and on time for the specific date was not going to be available anymore. The owner would not give any reason or information why this happened at the last minute. This really showed me how much this company cares about customer service. Since this day this company has lost my overall trust and future business. I would not recommend this company to anyone from my experience. Book with Caution!

1
★☆☆☆☆

Trust is a hard trait to achieve, especially if a company is looking for repeat business threw great customer service, professionalism, & selection of vehicles. This only happens by the number one way of advertising Word of Mouth. Unfortunately none of these traits listed were achieved by this company. My family booked and paid in full for this service a few months in advance. This was one of many other tasks that needed to be booked and paid for to create an event that only comes once an a life time. The day before the great event, I was informed that the specific vehicle that was booked a few months ago paid in full and was confirmed by the owner that it would be available and on time for the specific date was not going to be available anymore. The owner would not give any reason or information why this happened at the last minute. This really showed me how much this company cares about customer service. Since this day this company has lost my overall trust and future business. I would not recommend this company to anyone from my experience. Book with Caution!

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Sunwest Limousine helps you travel in style when you want to leave the driving to someone else! Their large and beautiful limos will seat all your guests or allow for a very special private experience. Whether its dances or tours, its a great way to travel!

4
★★★★☆

Sunwest Limousine helps you travel in style when you want to leave the driving to someone else! Their large and beautiful limos will seat all your guests or allow for a very special private experience. Whether its dances or tours, its a great way to travel!

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