Glass America - CLOSED

★★★☆☆
  • 6240 S Tacoma Way

    Tacoma, WA 98409

    Map & Directions
  • 253-926-2225

About Glass America

Hours
Mon-Fri 7:30am-5:30pm, Sat 8am-12pm

Automotive

Automotive
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Gerber Collision has been the worst, most unprofessional experience with any business I have ever had. The manager, Richard, was overly disrespectful, even standing in my car door preventing me from leaving while he continued to argue. Managers should be held to a higher standard, and he fails miserably. On top of this, I get my car back with a big scratch across the back that was NOT there before it got to the shop, and they wanted to fight with me about it rather than be helpful. I wish I could take it to another shop to fix the scratch, but unfortunately I have to deal with them until the work is complete. If you have the option if where to take your vehicle, DO NOT TAKE IT TO GERBER TACOMA!!! Poor, poor, poor.

1
★☆☆☆☆

Gerber Collision has been the worst, most unprofessional experience with any business I have ever had. The manager, Richard, was overly disrespectful, even standing in my car door preventing me from leaving while he continued to argue. Managers should be held to a higher standard, and he fails miserably. On top of this, I get my car back with a big scratch across the back that was NOT there before it got to the shop, and they wanted to fight with me about it rather than be helpful. I wish I could take it to another shop to fix the scratch, but unfortunately I have to deal with them until the work is complete. If you have the option if where to take your vehicle, DO NOT TAKE IT TO GERBER TACOMA!!! Poor, poor, poor.

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Gerber Collision has been the worst, most unprofessional experience with any business I have ever had. The manager, Richard, was overly disrespectful, even standing in my car door preventing me from leaving while he continued to argue.

3
★★★★★

Gerber Collision has been the worst, most unprofessional experience with any business I have ever had. The manager, Richard, was overly disrespectful, even standing in my car door preventing me from leaving while he continued to argue.

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So far it's safe to say the experience with Gerber is nothing short of unprofessional and unpleasant. I confirmed an appointment with them twice with two different employees, (Needed to take time off from work) only to show up with no one knowing anything about my appointment and basically shrugged their shoulders. When I told an employee about what had happened they were rude and couldn't care less.

1
★☆☆☆☆

So far it's safe to say the experience with Gerber is nothing short of unprofessional and unpleasant. I confirmed an appointment with them twice with two different employees, (Needed to take time off from work) only to show up with no one knowing anything about my appointment and basically shrugged their shoulders. When I told an employee about what had happened they were rude and couldn't care less.

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I wanted to let your management team know of the fantastic service I have received from the Gerber Collision in Tacoma, WA. I recently had my Ford F250 broken into by having the door locks forced open. I had planned on leaving the truck for at least 3 days even after waiting a few days for an appointment time. To my surprise, I scheduled an appointment, parts were ordered and the truck was repaired AND the vehicle was personally delivered by Jody Durant the shop manager to my house after closing the SAME DAY. I have never received such outstanding customer service from any industry. Thank you very much for all the great attention. I will refer Gerber to all my friends if they are ever in need of a body shop.
??Jon T.

2
★★★★★

I wanted to let your management team know of the fantastic service I have received from the Gerber Collision in Tacoma, WA. I recently had my Ford F250 broken into by having the door locks forced open. I had planned on leaving the truck for at least 3 days even after waiting a few days for an appointment time. To my surprise, I scheduled an appointment, parts were ordered and the truck was repaired AND the vehicle was personally delivered by Jody Durant the shop manager to my house after closing the SAME DAY. I have never received such outstanding customer service from any industry. Thank you very much for all the great attention. I will refer Gerber to all my friends if they are ever in need of a body shop.
??Jon T.

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I have work with this small company once and I would recommend everyone to them. I dropped my car of on a Mon. and got it back that Thurs. The work was good the paint was on point. I did have to go back and have them tighten up the door handle. The staff was great and freindly. I will use them again.

4
★★★★☆

I have work with this small company once and I would recommend everyone to them. I dropped my car of on a Mon. and got it back that Thurs. The work was good the paint was on point. I did have to go back and have them tighten up the door handle. The staff was great and freindly. I will use them again.

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I have worked with Gerber a couple of times. The staff is pleasant and the facility is clean. The turn around is a little slow. The work is of good quality. I would recommend this business.

3
★★★☆☆

I have worked with Gerber a couple of times. The staff is pleasant and the facility is clean. The turn around is a little slow. The work is of good quality. I would recommend this business.

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