Grand Furniture

★★☆☆☆
  • 12097 Jefferson Ave

    Newport News, VA 23602

    Map & Directions
  • 757-872-9880

About Grand Furniture

Categories
  • Furniture Stores
Hours
M-Sa 10am-9pm, Su 12am-6pm
Special Offer
New specials updated EVERY week on our website!
Emails
  • akuzma@grandfurniture.com
Payment Options
  • American Express
  • Cash
  • Discover
  • Financing
  • Visa

Home & Garden

Home & Garden
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1.5 4
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We bought furniture from Grand Furniture and I have a bed that i'm still paying for falling apart. When I called Grand they tell me to call gthe manufacture. Not only that, the guys who came in and put the bed together did a lousy job. The bed frame is a queen held up by three small legs and thats it. It's falling apart. And the financing they offer is a rip off. Avoid at all costs!, this is one place you need to stay away from.

1
★☆☆☆☆

We bought furniture from Grand Furniture and I have a bed that i'm still paying for falling apart. When I called Grand they tell me to call gthe manufacture. Not only that, the guys who came in and put the bed together did a lousy job. The bed frame is a queen held up by three small legs and thats it. It's falling apart. And the financing they offer is a rip off. Avoid at all costs!, this is one place you need to stay away from.

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They offer inside store credit.... be aware, they operate worst than going to any rental furniture place. My first year of payments was on time and with no problems, but during my second year, because of lack of employment within my household I was making my monthly payment but not on the due date. One particular month I made arrangements to make my payment on the 30th which happened to fall on my next payment due date which made me 30 days late. the following week upon arriving home and after making the payment I discoverd a summons tapped to my door from Grand Furn. to appear in court for non payment. They allow you 7 days after your due date, and after that they will harrass you until that payment is made. The finance charges are double the price of what the item cost for the poor quality of furniture. You have been warned.

1
★☆☆☆☆

They offer inside store credit.... be aware, they operate worst than going to any rental furniture place. My first year of payments was on time and with no problems, but during my second year, because of lack of employment within my household I was making my monthly payment but not on the due date. One particular month I made arrangements to make my payment on the 30th which happened to fall on my next payment due date which made me 30 days late. the following week upon arriving home and after making the payment I discoverd a summons tapped to my door from Grand Furn. to appear in court for non payment. They allow you 7 days after your due date, and after that they will harrass you until that payment is made. The finance charges are double the price of what the item cost for the poor quality of furniture. You have been warned.

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1 out of 1 people found this review helpful.

.

I bought a couch from them. First they delivered a love seat instead. Luckily the Assistant Manager was more than helpful about the situation and did everything in his power to make me happy. So I wasn't too upset about having to wait an extra week for my couch to come in. But then when I went to pick it up they said there was an error and it wasn't being delivered till the following day. No big deal except that I work and plus my living room had been out of order for over a week waiting to be able to move in this couch. I went to speak with the assistant manager again but he was out so I spoke to the Store Manager. He was completely unwilling to help or even act like he cared about the situation, he just said that I was out of luck and had to come back the next day for my couch. I tried to tell him that it was not possible and that I was not available again till the following week, and he just said that there was nothing he could do and just waved me off. Because of him I will NEVER buy anything from them again. And I suggest if you do purchase something from them and have any problems or concerns to speak with the Assistant Manager because he will do everything in his power to make sure that you leave happy.

1
★☆☆☆☆

I bought a couch from them. First they delivered a love seat instead. Luckily the Assistant Manager was more than helpful about the situation and did everything in his power to make me happy. So I wasn't too upset about having to wait an extra week for my couch to come in. But then when I went to pick it up they said there was an error and it wasn't being delivered till the following day. No big deal except that I work and plus my living room had been out of order for over a week waiting to be able to move in this couch. I went to speak with the assistant manager again but he was out so I spoke to the Store Manager. He was completely unwilling to help or even act like he cared about the situation, he just said that I was out of luck and had to come back the next day for my couch. I tried to tell him that it was not possible and that I was not available again till the following week, and he just said that there was nothing he could do and just waved me off. Because of him I will NEVER buy anything from them again. And I suggest if you do purchase something from them and have any problems or concerns to speak with the Assistant Manager because he will do everything in his power to make sure that you leave happy.

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1 out of 1 people found this review helpful.

.

The showroom is very small for a furniture place. And very select pieces. Not a large selection. The sales people were nice and left me alone. I really like the GrandKids side of the store really cute and interesting kids furniture. But a little pricey.

3
★★★☆☆

The showroom is very small for a furniture place. And very select pieces. Not a large selection. The sales people were nice and left me alone. I really like the GrandKids side of the store really cute and interesting kids furniture. But a little pricey.

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0 out of 1 people found this review helpful.

Message from Grand Furniture

More about Grand Furniture

If you are looking for quality furniture with a lot of style and not a huge price tag, Grand Furniture has what you want at a price you can afford. Grand Furniture is REAL furniture for REAL people. We offer bedroom, living room, kitchen, and entertainment room furniture, as well as home accents, electronics, appliances, mattresses, and kids’ furniture.

 

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