Elle's Salon

★★★☆☆
  • 615 Caroline St

    Fredericksburg, VA 22401

    Map & Directions
  • 540-372-7200

About Elle's Salon

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Personal Services

Personal Services
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3.0 1
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I received only fair service at this salon. The worst part about getting my hair done here is the inadequate parking. This was a nightmare nearly every time I came. The stylist I had was good at cuts, styles, and color. She did not stay at the salon long, however. I found this out when I showed up for my regularly scheduled appointment. I was waiting for quite awhile before someone finally asked me who I was waiting for. I told her, and she responded by informing me that she no longer worked there. She apologized that nobody called to tell me. Her excuse was that they didn't have my number. Later it became evident that this was not true when they offered to have another stylist (really not good at all) do my hair. She pulled my "card" to see what color my regular stylist used. There were my phone numbers plain as day (home, work, and mobile). I have never been back! I just can't see going to a salon that can't respect my time enough to call and cancel an appointment. There wasn't even a discount offered to me for my inconvenience of having to wait for twenty minutes before someone mentioned that my stylist wasn't even there. The manager also had to "correct" my hair when she noticed that the fill in stylist didn't do a very good job. I wasn't impressed with their customer service.

3
★★★☆☆

I received only fair service at this salon. The worst part about getting my hair done here is the inadequate parking. This was a nightmare nearly every time I came. The stylist I had was good at cuts, styles, and color. She did not stay at the salon long, however. I found this out when I showed up for my regularly scheduled appointment. I was waiting for quite awhile before someone finally asked me who I was waiting for. I told her, and she responded by informing me that she no longer worked there. She apologized that nobody called to tell me. Her excuse was that they didn't have my number. Later it became evident that this was not true when they offered to have another stylist (really not good at all) do my hair. She pulled my "card" to see what color my regular stylist used. There were my phone numbers plain as day (home, work, and mobile). I have never been back! I just can't see going to a salon that can't respect my time enough to call and cancel an appointment. There wasn't even a discount offered to me for my inconvenience of having to wait for twenty minutes before someone mentioned that my stylist wasn't even there. The manager also had to "correct" my hair when she noticed that the fill in stylist didn't do a very good job. I wasn't impressed with their customer service.

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