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★★★☆☆
  • 5737 Princess Anne Rd

    Virginia Beach, VA 23462

    Map & Directions
  • 757-518-0123

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Hours
Mon-Fri 8am-6pm, Sat 8am-2pm

Home & Garden

Home & Garden
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Glass America

1209 Baker Rd Ste 504 Virginia Beach, VA

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Safelite AutoGlass

4708 Tulip Dr Virginia Beach, VA

3.4545 11
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OUTSTADING. I drove up today a 0915 with my 2003 F150 and well I needed a new windshield..Ive been putting this off all year. A buddy owed me so he came with me to dropoff andleave it all day. I have read that some sat around for hr's no

3
★★★★★

OUTSTADING. I drove up today a 0915 with my 2003 F150 and well I needed a new windshield..Ive been putting this off all year. A buddy owed me so he came with me to dropoff andleave it all day. I have read that some sat around for hr's no

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It was the best experience ever, quick and efficient. Thanks a lot.

5
★★★★★

It was the best experience ever, quick and efficient. Thanks a lot.

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I came to Glass Masters to have my window glass repaired and when I called I was very pleased with the professionalism and friendliness of the staff. I was excited that they were able to repair my glass within 2 hours from the time that I called. They did not make me wait for days.

2
★★★★★

I came to Glass Masters to have my window glass repaired and when I called I was very pleased with the professionalism and friendliness of the staff. I was excited that they were able to repair my glass within 2 hours from the time that I called. They did not make me wait for days.

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I took my car to Glass Masters to get my windshield replaced. 2 years later my windshield had a ""stress crack"". I had no external damage (from a rock, etc.). I called them to ask about it and first they don't keep any records of their customers, secondly, they only give you a one year warranty. A stress crack is caused from using a very low grade windshield (suppose this is why they only guarantee) and it causes an internal crack. Safelite and other companies give you a lifetime guarantee and uses the manufactures recommended replacement. I have never heard of a company that doesn?t retain customer information and gives you a crappy guarantee ? which I was not told at the time of replacement. I have owned cars for over forty years and never experienced this in my life. DO NOT USE THEM!!!

0
★☆☆☆☆

I took my car to Glass Masters to get my windshield replaced. 2 years later my windshield had a ""stress crack"". I had no external damage (from a rock, etc.). I called them to ask about it and first they don't keep any records of their customers, secondly, they only give you a one year warranty. A stress crack is caused from using a very low grade windshield (suppose this is why they only guarantee) and it causes an internal crack. Safelite and other companies give you a lifetime guarantee and uses the manufactures recommended replacement. I have never heard of a company that doesn?t retain customer information and gives you a crappy guarantee ? which I was not told at the time of replacement. I have owned cars for over forty years and never experienced this in my life. DO NOT USE THEM!!!

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I had my back glass replaced on my SUV. They were quick and cheap. However they didnt clean up the broken glass. The glass didn't line up nor shut right. I had to bring it back and have them make it so I could shut it. Customer service was not great and overall I will never go back. I will most definately pay more money to a company that actually cares.

0
★☆☆☆☆

I had my back glass replaced on my SUV. They were quick and cheap. However they didnt clean up the broken glass. The glass didn't line up nor shut right. I had to bring it back and have them make it so I could shut it. Customer service was not great and overall I will never go back. I will most definately pay more money to a company that actually cares.

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My 1971 BMW was long over due for a new windshield and rubber sealing gasket, leaking when it rained etc.. Being a crafty carpenter/ home remodeler, when the time came to replace said items, I was certain I could do the job myself. A very expensive and heart breaking mistake. I was dubious that anyone else would have my kind of attention to detail, but the time had come to let the ""professionals"" do the work.\nAfter talking to many glass shops on the phone, it ALL came down to KRISTY and her knowledge of my 40 year old car, that lead me to hand the reins over to Glass Masters in Virginia Beach. -Something her supervisors should be aware of. She completely relieved my anxiety of worker competence, parts needed to complete the job and the time required to finish.\nI dropped my car off at noon and it was ready by four p.m. the same day! When Kristy called back to tell me the work was done, I was thinking it was a call to inform me of a problem. Nope! It was done!\nThe gods were smiling on my car that day because JOHN, from the Hampton shop, was there that day to do the installation. My, oh my, did he do a fantastic job! I could have hugged him when I saw my car. Fortunate or not, proper etiquette told me that wasn't required. \nThat's it folks, top notch work and customer relations from Glass Masters.

2
★★★★☆

My 1971 BMW was long over due for a new windshield and rubber sealing gasket, leaking when it rained etc.. Being a crafty carpenter/ home remodeler, when the time came to replace said items, I was certain I could do the job myself. A very expensive and heart breaking mistake. I was dubious that anyone else would have my kind of attention to detail, but the time had come to let the ""professionals"" do the work.\nAfter talking to many glass shops on the phone, it ALL came down to KRISTY and her knowledge of my 40 year old car, that lead me to hand the reins over to Glass Masters in Virginia Beach. -Something her supervisors should be aware of. She completely relieved my anxiety of worker competence, parts needed to complete the job and the time required to finish.\nI dropped my car off at noon and it was ready by four p.m. the same day! When Kristy called back to tell me the work was done, I was thinking it was a call to inform me of a problem. Nope! It was done!\nThe gods were smiling on my car that day because JOHN, from the Hampton shop, was there that day to do the installation. My, oh my, did he do a fantastic job! I could have hugged him when I saw my car. Fortunate or not, proper etiquette told me that wasn't required. \nThat's it folks, top notch work and customer relations from Glass Masters.

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The service I received through the Virginia Beach store and also the area director was exceptional!\r\nWe had extenuating circumstances surrounding the installation of our glass and the store manager went above and beyond by helping me to resolve things with the body shop also working on the vehicle.\r\nGood customer service goes a long way!\r\n

2
★★★★☆

The service I received through the Virginia Beach store and also the area director was exceptional!\r\nWe had extenuating circumstances surrounding the installation of our glass and the store manager went above and beyond by helping me to resolve things with the body shop also working on the vehicle.\r\nGood customer service goes a long way!\r\n

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will follow up with update when complete

1
★★★☆☆

will follow up with update when complete

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I went with Glass Masters to get my wind sheild replaced. They gave me the good price of $175 which I was happy with but they broke my rear view mirror in the process. Though they ensured me the would order the peice in fix it (as soon as it came in), they offered not compensation for this inconvienence and the somewhat discomfort of driving around without a rear view mirror. I did ask how they could compensate for this and they said they would come to my place to put on the mirror. I was pleased with this because I did not want to have to go there again but would have rathered been offered this or a discount without me having to ask.

1
★★★☆☆

I went with Glass Masters to get my wind sheild replaced. They gave me the good price of $175 which I was happy with but they broke my rear view mirror in the process. Though they ensured me the would order the peice in fix it (as soon as it came in), they offered not compensation for this inconvienence and the somewhat discomfort of driving around without a rear view mirror. I did ask how they could compensate for this and they said they would come to my place to put on the mirror. I was pleased with this because I did not want to have to go there again but would have rathered been offered this or a discount without me having to ask.

Pros: will match lowest price you find and negotiate prices.

Cons: Self-owned so not concerned with perfection.

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My girlfriend's passenger window had been broken and the responsible party sent us to Glass ""Masters"". Supposedly we were to take the car to them. When I call to set up an appointment the following morning the receptionist informs me that the repairman was on his way to where the incident had happened. Needless to say we were nowhere near there so we ended up having to drive out to them. The job took about an hour and afterwards the window wouldn't stay all the way up and there was still broken glass rattling around inside the door. A complete waste of time.

0
★☆☆☆☆

My girlfriend's passenger window had been broken and the responsible party sent us to Glass ""Masters"". Supposedly we were to take the car to them. When I call to set up an appointment the following morning the receptionist informs me that the repairman was on his way to where the incident had happened. Needless to say we were nowhere near there so we ended up having to drive out to them. The job took about an hour and afterwards the window wouldn't stay all the way up and there was still broken glass rattling around inside the door. A complete waste of time.

Pros: There is a great cafe next door if you're hungry.

Cons: Service, Location, Workmanship.

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My car was broken into one night, the window was shattered. I called Glass Masters after 9:30 pm, and got a live person on the line! She set up an appointment for first thing the next morning. The next day, I was in and out of there in less than one hour, and even made it to work on time. The price was unbeatable. The employees were friendly and efficient. I highly recommend Glass Masters to everyone.

2
★★★★★

My car was broken into one night, the window was shattered. I called Glass Masters after 9:30 pm, and got a live person on the line! She set up an appointment for first thing the next morning. The next day, I was in and out of there in less than one hour, and even made it to work on time. The price was unbeatable. The employees were friendly and efficient. I highly recommend Glass Masters to everyone.

Pros: Service was great I was in and out in one hour

 

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