Pomoco Used Car Ctr

★★★☆☆

About Pomoco Used Car Ctr

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Automotive

Automotive
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3.4 5
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This place should be avoided. Seems like everytime I go here to have my vehicle serviced I end up walking away having spent a fortune.

1
★☆☆☆☆

This place should be avoided. Seems like everytime I go here to have my vehicle serviced I end up walking away having spent a fortune.

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Love my Town Car and Grand Marquis I bought from Pomoco Lincoln Mercury. Charles Gallaer and Darrius Young gave me the best price that no one in Newport News could beat. Tom Hinton in the service department is the only person I'd trust with my cars. If you want to get ripped off go somewhere else. If you want to get treated like a MVP go to Pomoco!

5
★★★★★

Love my Town Car and Grand Marquis I bought from Pomoco Lincoln Mercury. Charles Gallaer and Darrius Young gave me the best price that no one in Newport News could beat. Tom Hinton in the service department is the only person I'd trust with my cars. If you want to get ripped off go somewhere else. If you want to get treated like a MVP go to Pomoco!

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0 out of 1 people found this review helpful.

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One Friday night I was at Patrick Henry Mall and I came out to my Milan only to find that it wouldn't start. I called Mercury's roadside assistance to have my car towed to the closest dealer. Lucky for me, that dealer was Pomoco Lincoln Mercury in Newport News. By the time I got there the service department had closed for the day. Lucky for me, the sales guys at Pomoco got me all taken care of. I left my car with Charles Gallaer, the General Manager, and he let me use one of the dealership's loaners. The next morning I was shocked to get a call from Lee Higgs in the service department telling me my car was fixed and I didn't have to pay for anything! Who even knew, but Pomoco was open on Saturdays for sales AND service! Thanks to Charles and Lee, I had my Milan back for the weekend. Keep up the great work, Pomoco!

5
★★★★★

One Friday night I was at Patrick Henry Mall and I came out to my Milan only to find that it wouldn't start. I called Mercury's roadside assistance to have my car towed to the closest dealer. Lucky for me, that dealer was Pomoco Lincoln Mercury in Newport News. By the time I got there the service department had closed for the day. Lucky for me, the sales guys at Pomoco got me all taken care of. I left my car with Charles Gallaer, the General Manager, and he let me use one of the dealership's loaners. The next morning I was shocked to get a call from Lee Higgs in the service department telling me my car was fixed and I didn't have to pay for anything! Who even knew, but Pomoco was open on Saturdays for sales AND service! Thanks to Charles and Lee, I had my Milan back for the weekend. Keep up the great work, Pomoco!

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0 out of 1 people found this review helpful.

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I've purchased several cars from Pomoco Lincoln Mercury and all I can say is WOW! Charles Gallaer and the rest of the guys at Pomoco take great care of me and are always there to help. I take my car to their shop even though its a Nissan and Dodge. Keep up the great work, Charles!

5
★★★★★

I've purchased several cars from Pomoco Lincoln Mercury and all I can say is WOW! Charles Gallaer and the rest of the guys at Pomoco take great care of me and are always there to help. I take my car to their shop even though its a Nissan and Dodge. Keep up the great work, Charles!

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0 out of 1 people found this review helpful.

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My mother who is 78 years old has a Lincoln purchased at Pomoco. In 2004 she had her auto taken To Pomoco because her driver side window would go down but was difficult to raise the switch would have to be repeatedly turned off and then on before the window would eventually go up. The service coordinator stated it would require a new window motor which was installed In 2005.In 2007 my mother complained about the exact same problems she had in 2005. I took the auto to Pomoco and was told it was the window motor. I asked them to verify it was the motor and not the switch. I was told they knew it was the motor no need to check. I complained to the manager Mr. Gallaer that I thought it was the switch not the motor. Mr Gallaer expressed confidence in his mechanic and said I could bring it back. Keep in mind my mother seldom if ever drives and accumulated less then 5,000 miles in a year. November 19 , 2008 I took the auto back to Pomoco because it had the exact same problem. This time I was adamant they must check the switch. They checked the switch and found it to be defective as I suspected in 2007. They further told me because the repair was 3 days out of warranty they could offer me no remedy. I again talked to Mr. Gallaer who rudely told me it was more than a courtesy that he even talked to me. I looked at the amount of customers they had then as opposed to when I went there in 2007 and understood why they were doing so little business, Mr. Gallaer!
I refuse to set foot on their lot again after 10 years as a loyal customer and would advise anyone to avoid them like the plague. It is not that they are over priced which they are, it's not that they did poor work which they did, but it is how they treat a repeat customer.

1
★☆☆☆☆

My mother who is 78 years old has a Lincoln purchased at Pomoco. In 2004 she had her auto taken To Pomoco because her driver side window would go down but was difficult to raise the switch would have to be repeatedly turned off and then on before the window would eventually go up. The service coordinator stated it would require a new window motor which was installed In 2005.In 2007 my mother complained about the exact same problems she had in 2005. I took the auto to Pomoco and was told it was the window motor. I asked them to verify it was the motor and not the switch. I was told they knew it was the motor no need to check. I complained to the manager Mr. Gallaer that I thought it was the switch not the motor. Mr Gallaer expressed confidence in his mechanic and said I could bring it back. Keep in mind my mother seldom if ever drives and accumulated less then 5,000 miles in a year. November 19 , 2008 I took the auto back to Pomoco because it had the exact same problem. This time I was adamant they must check the switch. They checked the switch and found it to be defective as I suspected in 2007. They further told me because the repair was 3 days out of warranty they could offer me no remedy. I again talked to Mr. Gallaer who rudely told me it was more than a courtesy that he even talked to me. I looked at the amount of customers they had then as opposed to when I went there in 2007 and understood why they were doing so little business, Mr. Gallaer!
I refuse to set foot on their lot again after 10 years as a loyal customer and would advise anyone to avoid them like the plague. It is not that they are over priced which they are, it's not that they did poor work which they did, but it is how they treat a repeat customer.

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1 out of 1 people found this review helpful.

 

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