Gloucester Supply & Ace Hardware

★★★☆☆
  • 2384 Hayes Rd

    Hayes, VA 23072

    Map & Directions
  • 804-642-5300

Home & Garden

Home & Garden
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3.0 2
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The owner , an irate moron with all the social skills of a doorknob. Hes rude , condecending and an outright A-Hole. About 13 yrs back I was in there getting some supplies, a lady came in and asked about a screen . Her question was legitimate and well thought ou and she did not seem to deserve what happend next.
After a series of accusations and pointless conversation that had no bearing on the origional querry , Mr Cook insulted her intelligence and she left. Once this lady was gone , thinking the store was empty of customers ,Mr Cook proceded to call her every nasty name in the book including the "C" word .It was about that time , I stood up from the isle I was stooped down in , took my final purchase to the counter , all the while getting stared down like I was an illegal alien . I paid for my goods and said " God forbid what your going to say about me when I leave " I have not been back since. I will drive 20 miles out of my way first.
The day after Hurricain Isabell , Gloucester Point & most surrounding areas were out of power , mine was down for 3 weeks. Mr Cook went into his store before it opend the day after the storm and marked up about everything he could think of by as much as 700% . Generators that were $600 - $900 the day before were now $2000-$3200 each .
Plastic sheeting,tape,tarps,sand bags,chainsaws & parts etc etc. All marked up beyond beleif .
The BBB and State Corp. Comm. came in and fined him after a few dozen complaints for price gouging , but thats a drop in the bucket. No consumer ever received any form of refund. Im suprised Ace/True Value didn't pull their names off his sign and take away the franchise . Perhaps this is standard policy with them , "do it until you get caught " .

0
★☆☆☆☆

The owner , an irate moron with all the social skills of a doorknob. Hes rude , condecending and an outright A-Hole. About 13 yrs back I was in there getting some supplies, a lady came in and asked about a screen . Her question was legitimate and well thought ou and she did not seem to deserve what happend next.
After a series of accusations and pointless conversation that had no bearing on the origional querry , Mr Cook insulted her intelligence and she left. Once this lady was gone , thinking the store was empty of customers ,Mr Cook proceded to call her every nasty name in the book including the "C" word .It was about that time , I stood up from the isle I was stooped down in , took my final purchase to the counter , all the while getting stared down like I was an illegal alien . I paid for my goods and said " God forbid what your going to say about me when I leave " I have not been back since. I will drive 20 miles out of my way first.
The day after Hurricain Isabell , Gloucester Point & most surrounding areas were out of power , mine was down for 3 weeks. Mr Cook went into his store before it opend the day after the storm and marked up about everything he could think of by as much as 700% . Generators that were $600 - $900 the day before were now $2000-$3200 each .
Plastic sheeting,tape,tarps,sand bags,chainsaws & parts etc etc. All marked up beyond beleif .
The BBB and State Corp. Comm. came in and fined him after a few dozen complaints for price gouging , but thats a drop in the bucket. No consumer ever received any form of refund. Im suprised Ace/True Value didn't pull their names off his sign and take away the franchise . Perhaps this is standard policy with them , "do it until you get caught " .

Pros: One day he will retire or die.

Cons: The BBB didnt shut him down already.

.

My husband and I have used this hardware store for several years. It's a nice, local business that is closer to our home than running to Lowe's or Wal-Mart. We have always been happy with the customer service here and the prices aren't bad either.

5
★★★★★

My husband and I have used this hardware store for several years. It's a nice, local business that is closer to our home than running to Lowe's or Wal-Mart. We have always been happy with the customer service here and the prices aren't bad either.

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