Glass Doctor

★☆☆☆☆
We Fix Your Panes!
  • 2800L Dorr Ave

    Fairfax, VA 22031

    Map & Directions
  • 703-956-5300

Home & Garden

Home & Garden
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The worst possible customer service and service ever! I could not regret more hiring Glass Doctor. Not only that Jose, the repair person, installed a passenger's glass on my car, that didn't fit, he tried to persuade me that fits, even though I could barely move my window. Then they just didn't show up for the next appointment. Then they cancelled the next one at the last moment. Then finally he came again, and installed another piece of glass, that was less heavy or big, but still not a perfect fit. When I complained they made me come to Fairfax from DC, and when I was on my way, they cancelled again! I had to go again, which took me an hour, and then Jose refused to even look at it. After that, the owner, Kevin came to my work to look at the again, and said that according to him, it's a little slow but "it's fine," and I can again come to Fairfax, if I'm not satisified, which I'm certainly not, waste another two hours of my time, for him to try to install the right glass, but then I would have to pay much more, since the glass you sold me for almost $250 is cheap.
Stay away from them!

1
★☆☆☆☆

The worst possible customer service and service ever! I could not regret more hiring Glass Doctor. Not only that Jose, the repair person, installed a passenger's glass on my car, that didn't fit, he tried to persuade me that fits, even though I could barely move my window. Then they just didn't show up for the next appointment. Then they cancelled the next one at the last moment. Then finally he came again, and installed another piece of glass, that was less heavy or big, but still not a perfect fit. When I complained they made me come to Fairfax from DC, and when I was on my way, they cancelled again! I had to go again, which took me an hour, and then Jose refused to even look at it. After that, the owner, Kevin came to my work to look at the again, and said that according to him, it's a little slow but "it's fine," and I can again come to Fairfax, if I'm not satisified, which I'm certainly not, waste another two hours of my time, for him to try to install the right glass, but then I would have to pay much more, since the glass you sold me for almost $250 is cheap.
Stay away from them!

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