Jones Karen Md - Nowcare Medical Assoc

★★★★☆

About Jones Karen Md - Nowcare Medical Assoc

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  • Family Practice Doctors
  • Osteopaths

Health & Medical

Health & Medical
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My doctor, Elizabeth Magno, told me that she had over 1000 patients and did not have the time or the interest to jump through hoops for me. This was after I shared with her how excited I was to have found an out of state expert who was willing to consult with her on my very rare complex medical condition. The hoops she didn't want to jump through were building a relationship with this team of doctors to better understand how to manage my rare condition which she had never seen or heard of before. She has told me she doesn't know how to read my lab work, that she doesn't have time to read lab work during a scheduled appointment where she had only spent 5 minutes with me and she has told me she was frustrated with managing my care because it requires her to do more work that she is not intersted in doing. She told me I offended her when I asked her to build a relationship with my out of state experts and to learn some of the basics about my condition. If I was diabetic or asthematic she would have a general basic understanding of how to manage my care. I didn't think it was too much to ask for her to have the same basic knowledge of my medical condition. Apparently, it was because I received a letter stating she is no longer interested in managing my care. My opinion is, she is not interested in managing my care because it requires her to do a bit more work and she is more interested in the volume of patients coming through her practice and than the patients, themselves.

In addition, don't attempt to call their practice after hours unless your doctor is on duty. When I got another oncall doctor he told me I was not his patient so, he wasn't sure what I wanted him to do for me. He said he didn't know my history, testing etc. to assess. When I began to brief him so he could assess he told me he wasn't sure why I was telling him this. You will also, spend a lot of time chasing referrals. One positive, I have not had to wait more than 10 mins. for my appointment.

0
★☆☆☆☆

My doctor, Elizabeth Magno, told me that she had over 1000 patients and did not have the time or the interest to jump through hoops for me. This was after I shared with her how excited I was to have found an out of state expert who was willing to consult with her on my very rare complex medical condition. The hoops she didn't want to jump through were building a relationship with this team of doctors to better understand how to manage my rare condition which she had never seen or heard of before. She has told me she doesn't know how to read my lab work, that she doesn't have time to read lab work during a scheduled appointment where she had only spent 5 minutes with me and she has told me she was frustrated with managing my care because it requires her to do more work that she is not intersted in doing. She told me I offended her when I asked her to build a relationship with my out of state experts and to learn some of the basics about my condition. If I was diabetic or asthematic she would have a general basic understanding of how to manage my care. I didn't think it was too much to ask for her to have the same basic knowledge of my medical condition. Apparently, it was because I received a letter stating she is no longer interested in managing my care. My opinion is, she is not interested in managing my care because it requires her to do a bit more work and she is more interested in the volume of patients coming through her practice and than the patients, themselves.

In addition, don't attempt to call their practice after hours unless your doctor is on duty. When I got another oncall doctor he told me I was not his patient so, he wasn't sure what I wanted him to do for me. He said he didn't know my history, testing etc. to assess. When I began to brief him so he could assess he told me he wasn't sure why I was telling him this. You will also, spend a lot of time chasing referrals. One positive, I have not had to wait more than 10 mins. for my appointment.

Pros: Office wait for appointments never exceeded 10 minutes, very clean and pleasant front desk staff.

Cons: In my opinion, pushing patient volume over patient care and only want to deal with healthy clients who require little time and effort. If your condition is complex this is not the facility for you.

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Dr. Onales is another physican at NowCare and she is a wonderful doctor. Dr. Onales is my 15 yr-old daughter's doctor and she is always pleasant and down to earth. Recently when my doctor broke her ankle, Dr. Onales made sure that the my insurance company approved the ortho consult in a timely manner. It took some time to do but she called me several times after we left to keep me updated on the status of things. And when my daughter was out of school longer than anticipated, she wrote another school note, without my asking, to extend the authorized period that she was out of school. I have nothing but wonderful things to say about Dr. Onales, Dr. Washington, and their staff. The office is nicely appointed and very spacious. If you are looking for a private practice, definitely consider NowCare Medical Associates. You won't be sorry!

2
★★★★★

Dr. Onales is another physican at NowCare and she is a wonderful doctor. Dr. Onales is my 15 yr-old daughter's doctor and she is always pleasant and down to earth. Recently when my doctor broke her ankle, Dr. Onales made sure that the my insurance company approved the ortho consult in a timely manner. It took some time to do but she called me several times after we left to keep me updated on the status of things. And when my daughter was out of school longer than anticipated, she wrote another school note, without my asking, to extend the authorized period that she was out of school. I have nothing but wonderful things to say about Dr. Onales, Dr. Washington, and their staff. The office is nicely appointed and very spacious. If you are looking for a private practice, definitely consider NowCare Medical Associates. You won't be sorry!

Pros: Service, doctor's experience, and bedside manner

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Dr.Jones-Washington is one of the best physicans I have ever had the pleasure of meeting. Not only is she an excellent doctor but she cares about her patients. She will take her time to speak with you and listen to all that is going on,and then she will take her time to examine and explain anything you may not quite understand. If you have test results that you can not quite make heads or tales of you can call her,and although you may not speak with her right at the time of your call SHE will call you back and spend as much time as she needs to so you understand it all.
I came across Dr.Jones-Washington because my mother works next door at the Urgent Care and Occupational Medicine clinic and recommended her because of her strong relationship with her patients.
I have reffered many friends and relatives to her because of her caring and kind attitude towards everyone she meets....I will continue to see her as long as she is in practice no matter what my insurance may say!

2
★★★★★

Dr.Jones-Washington is one of the best physicans I have ever had the pleasure of meeting. Not only is she an excellent doctor but she cares about her patients. She will take her time to speak with you and listen to all that is going on,and then she will take her time to examine and explain anything you may not quite understand. If you have test results that you can not quite make heads or tales of you can call her,and although you may not speak with her right at the time of your call SHE will call you back and spend as much time as she needs to so you understand it all.
I came across Dr.Jones-Washington because my mother works next door at the Urgent Care and Occupational Medicine clinic and recommended her because of her strong relationship with her patients.
I have reffered many friends and relatives to her because of her caring and kind attitude towards everyone she meets....I will continue to see her as long as she is in practice no matter what my insurance may say!

 

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