Quinn's Goldsmith Inc.

★★★☆☆
  • 199 Union St

    Occoquan, VA 22125

    Map & Directions
  • 703-494-1662

About Quinn's Goldsmith Inc.

Hours
Monday: 10:00 AM - 6:00 PM; Tuesday: 10:00 AM - 6:00 PM; Wednesday: 10:00 AM - 6:00 PM; Thursday: 10:00 AM - 6:00 PM; Friday: 10:00 AM - 6:00 PM; Saturday: 10:00 AM - 6:00 PM; Sunday: By Appt.

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When I was visiting my parents from out-of-town, I decided to take my engagement ring and wedding band set to Quinn's for resizing because of their word-of-mouth reputation for great jewelry experiences. I could not have been more disappointed by their service and lack of compassion. Their goldsmith ruined my ring set. My fiance and I are now to the point where the rings are beyond repair and have to purchase a new mounting. My rings were sized down from a 7 to a 5 1/2 - the finished size was fine. My rings were yellow and white gold - the majority of the band was white gold with a yellow gold portion sautered onto either side of the diamonds for both the engagement ring and wedding band. Well, after the rings were resized, the goldsmith (per his words) gave the rings to someone else at the jewelry store to dip into rhodium. From what I understand this is a common practice to make the white gold shiny again. I would not have had a problem with this except they covered the yellow gold portions of my ring, turning them silver colored. When I picked up my rings from resizing, I immediately had to go to the airport for a flight back to FL, my home. It was a hectic week and I did not notice until I returned to FL what had happened to the yellow gold portion of the rings. Quinn's offered to have me ship them back to VA to be fixed; I was happy to hear their responsiveness. The woman I spoke to on the phone stated that she could even see in the pictures they took of my ring in their computer system that the rings were two-toned. Once the rings were back at their shop, I received a call from the goldsmith. He claimed my rings were gold-plated and if he took the rhodium off, they would still be all white gold and not two-toned anymore. I looked at the certificate for my rings - they were not gold-plated. My fiance called the jewelry store where we purchased the rings and they stated they do NOT sell gold-plated jewelry. I scanned the certificate and sent it to Quinn's; we told the goldsmith what the jewelers said and he still argued with us. I suspected he was simply going to place gold plating over the portions of the rings that were yellow gold and not even take the rhodium off (it can be buffed off). He assured me that he wasn't going to do this. However, once the rings made their way back to FL (btw, Quinn's shipped them back to me uninsured, even though I sent them insured), it was quite obvious that he put gold plating over the rhodium. The rings looked cheap and horrible. There are also portions of rhodium built up among the small diamonds around the solitaire. We took the ring to a jeweler here in FL and found out that the rings are now beyond repair and our only alternatives are to either purchase a new mounting or rings set altogether. Quinns has since refunded the money we paid for the resizing, but ultimately have ruined something that was supposed to be with me for my lifetime. So much for "master goldsmiths".

1
★☆☆☆☆

When I was visiting my parents from out-of-town, I decided to take my engagement ring and wedding band set to Quinn's for resizing because of their word-of-mouth reputation for great jewelry experiences. I could not have been more disappointed by their service and lack of compassion. Their goldsmith ruined my ring set. My fiance and I are now to the point where the rings are beyond repair and have to purchase a new mounting. My rings were sized down from a 7 to a 5 1/2 - the finished size was fine. My rings were yellow and white gold - the majority of the band was white gold with a yellow gold portion sautered onto either side of the diamonds for both the engagement ring and wedding band. Well, after the rings were resized, the goldsmith (per his words) gave the rings to someone else at the jewelry store to dip into rhodium. From what I understand this is a common practice to make the white gold shiny again. I would not have had a problem with this except they covered the yellow gold portions of my ring, turning them silver colored. When I picked up my rings from resizing, I immediately had to go to the airport for a flight back to FL, my home. It was a hectic week and I did not notice until I returned to FL what had happened to the yellow gold portion of the rings. Quinn's offered to have me ship them back to VA to be fixed; I was happy to hear their responsiveness. The woman I spoke to on the phone stated that she could even see in the pictures they took of my ring in their computer system that the rings were two-toned. Once the rings were back at their shop, I received a call from the goldsmith. He claimed my rings were gold-plated and if he took the rhodium off, they would still be all white gold and not two-toned anymore. I looked at the certificate for my rings - they were not gold-plated. My fiance called the jewelry store where we purchased the rings and they stated they do NOT sell gold-plated jewelry. I scanned the certificate and sent it to Quinn's; we told the goldsmith what the jewelers said and he still argued with us. I suspected he was simply going to place gold plating over the portions of the rings that were yellow gold and not even take the rhodium off (it can be buffed off). He assured me that he wasn't going to do this. However, once the rings made their way back to FL (btw, Quinn's shipped them back to me uninsured, even though I sent them insured), it was quite obvious that he put gold plating over the rhodium. The rings looked cheap and horrible. There are also portions of rhodium built up among the small diamonds around the solitaire. We took the ring to a jeweler here in FL and found out that the rings are now beyond repair and our only alternatives are to either purchase a new mounting or rings set altogether. Quinns has since refunded the money we paid for the resizing, but ultimately have ruined something that was supposed to be with me for my lifetime. So much for "master goldsmiths".

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In addition to having a beautiful selection of new and estate jewelry to choose from, Quinn's also has a design service and can create the most beautiful one of a kind designs with precious or semi-precious stones in silver or gold. I highly recommend!

5
★★★★★

In addition to having a beautiful selection of new and estate jewelry to choose from, Quinn's also has a design service and can create the most beautiful one of a kind designs with precious or semi-precious stones in silver or gold. I highly recommend!

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